Hostelworld.com Privacy and Security Statement
Hostelworld.com Limited ("Hostelworld") operates the Hostelworld.com website, mobile site, mobile app and a booking engine, which is integrated into third party websites (together the "Hostelworld Sites"). This privacy statement sets out our privacy and security practices and forms part of the Terms and Conditions that apply to your use of the Hostelworld Sites. Please note that where you access our booking engine on a third party website this privacy statement only applies to information we collect through your use of the booking engine, and does not data collected or held by the operator of the third party website.
Hostelworld has been processing online hostel reservations since 1999 and we have always placed the security of our internet transactions and our customers" credit card details as our top priority. We will continue to offer our customers the highest level of security available for online transactions and hope this reassures you when you make your reservations with us.
Hostelworld realises that some people are unsure about entering their personal details into websites and apps over the Internet. Below, we explain how we use your information and how we protect your privacy. Hostelworld and its associated companies respect and protect your right to privacy in relation to your interactions with the Hostelworld Sites. Any information which is provided by you to Hostelworld via the Hostelworld Sites or otherwise will be treated in accordance with the terms of the Irish Data Protection Acts 1988 and 2003 and/or such amending or replacement legislation as may be adopted in Ireland from time to time.
INFORMATION REQUIRED TO PROCESS YOUR BOOKING
For us to process a booking for you on behalf of a travel services provider, we require some information from you. This includes your name, nationality, your gender (or the gender of the group you are in), your phone number and email address. Also, since we confirm your booking while you are on the Hostelworld Site, we require your credit or debit card details so we can guarantee your beds when you pay your deposit.
WHO SEES YOUR INFORMATION
We may also pass your personal information to third party service providers who process it on our behalf in order to allow us to provide the best service to you. For example, we use various technologies provided by Google, including its Maps product and its analytics products, to enhance the Hostelworld Sites. The following websites set out Google"s privacy policies in connection with these services http://www.google.com/policies/privacy/partners/ and http://www.google.com/policies/privacy/.
We only pass your personal information to trusted third party services providers in accordance with our obligations under the Irish Data Protection Acts 1988 and 2003.
All personal information exchanged between your device and the Hostelworld Sites is encrypted using TLS. Our TLS Cert. is provided by GlobalSign. This ensures that your information is transmitted securely and is safe from third parties.
You should be aware that where you link to another website from the Hostelworld Sites, Hostelworld has no control over that other website. Accordingly, Hostelworld cannot guarantee that the controller of that website will respect your privacy in the same manner as Hostelworld.
HOW WE USE YOUR INFORMATION
In addition to the use and disclosure of information which is required when you avail of our travel related and data processing services (and which we describe above), we use your email address for sending you a confirmation of your bookings, pre-trip reminder e-mails, an email reminder to provide a guest review of your last accommodation stay, or occasionally to inform you of new features on the Hostelworld Sites. Our booking confirmation and pre-trip reminder emails may contain banner advertising. We only use your phone number to contact you urgently if there is a problem with your booking. In circumstances where you contact us with a query, we use your contact details in order to respond to your query.
Where you have given us your consent, we may send you emails that we think will be useful to you. This may include our regular e-newsletter, special offers, travel tips, customer surveys and information about products and services offered by us or our selected partners. Where your settings on your device permit us to send app notifications we may also send you app notifications containing similar information. You may opt out of receiving email messages at any time by clicking on the link provided in the email messages, and app notifications by changing the notification settings in your app.
We take reasonable steps to ensure that your information is relevant to its intended use, and that it is accurate and up to date. As a registered Hostelworld.com user, you can access and update your contact information, personal preferences and e-mail subscription choices at any time by visiting the account section of the Hostelworld.com website. The information that you submit helps us to make your emails more useful, interesting and relevant to you.
On occasions, we may supply statistics about our customers to third-parties such as hostels or other agents. These statistics never contain personally identifying information.
We would not sell or rent your personal information to third parties for their marketing purposes without your prior consent.
We want to make it easy for you to take advantage of the travel related opportunities which we feature on the Hostelworld Sites. We work with our advertising partners in order to try and ensure that when you see an advert for a Hostelworld brand it will be relevant to you and your interests. This applies to adverts that are displayed on Hostelworld"s own websites (including the Hostelworld Sites, in Hostelworld emails, and on websites owned by third parties). We do this by allowing our third party advertisers to collect non-personally identifiable information about your visit to the Hostelworld Sites, such as the pages you visit on the Hostelworld Sites and the locations you appear to be interested in. We also provide third party advertisers with non-personally identifiable information that we collect about you when you use the Hostelworld Sites in order to only show you relevant adverts. We may also use such information in order to avoid showing you adverts on third party websites like Facebook and Twitter if we don"t think that you will be interested in them.
When we share your information with third party advertisers we always ensure that we do so in compliance with our obligations under data protection law. We may use technologies such as "hashing" to ensure that we do not provide our third party service providers with your personal data. For more information on how our third party advertising service providers gather information about your use of the Hostelworld Sites, please refer to our Cookies Policy which is available here.
Some of our third party advertising partners ask us to make you aware of their privacy policies. These policies are available by following the links below:
YOUR HOSTELWORLD ACCOUNT
When you make a booking on the Hostelworld Sites an account will automatically be created for you. You account allows you to view, change or cancel your bookings, and may include features that allow you to connect with other travellers, leave reviews, upload photos, share travel tips and plan future trips.
After making your first booking on the Hostelworld Sites you will receive details of your Hostelworld account username and password. You can change your username, password and personal details at any time by logging into your account.
Your profile settings in your Hostelworld account will automatically default to Private. You can modify this profile setting at any time by logging into your account. There are three types of profile settings available in connection with your Hostelworld account: Private Access (your profile cannot be viewed by anyone), Public Access (your profile can be viewed by everyone) or Buddy Access (your profile can only be viewed by your designated travel buddies).
Where you have applied "Public Access" or "Buddy Access" to your account, any reviews that you submit will show your username. Where you have applied "Private Access" settings to your account, any reviews that you submit will appear as anonymous.
We offer you the opportunity to post reviews of the accommodation you book through the Hostelworld Sites. Where you provide us with a review, we may include your review on the Hostelworld Sites and on selected partner sites.
We use various technologies to allow us to test how the Hostelworld Sites operate and allow us to improve our services. Further details of such tests are available here
YOUR ACCESS AND AMENDMENT RIGHTS
You have the right to request a copy of the information which we hold about you (for which we may charge you a small fee) and to have inaccuracies in the information corrected. If you wish to avail of any of these rights, please contact us at email@example.com.
LIMITATION AND EXCLUSION OF LIABILITY
AMENDMENT OF PRIVACY AND SECURITY STATEMENT
Hostelworld Mobile Apps
Book on the go with the new Hostelworld mobile apps.