Best Price GuaranteeAt Hostelworld, we ensure that you’re always getting the best value for money; so your money goes further on your travels.
That’s why, if you find a booking cheaper on any other website, we’ll refund you the difference.
- You must claim within 24 hours of the booking being made on Hostelworld.com
- The deal must be available online at time of claim for us to verify
- The other deal must be an exact match on room type, dates and add-ons
- It must be a standalone booking and not part of any package or loyalty discount
Terms and conditions
- You must claim within 24 hours of the booking being made on Hostelworld.com.
- Claims must be made to our customer service team using our Best Price Guarantee Claim Form
- The other deal must be bookable online at the time of claim and available for us to verify.
- The price of the other deal must be in the property’s currency as displayed on your confirmation email.
- The other deal must be an exact itinerary match. It must be the same:
- Room type
- Room conditions (meal plan, cancellation policy, package offer etc.)
- The other deal must be a standalone booking, properties booked as package are not eligible.
- You may not claim for:
- Blind bookings (these are bookings made where you only find out details of the property after you’ve paid)
- Membership / Loyalty rates
- Rewards programmes or;
- Special promotions
- Our Best Price Guarantee offer does not extend to our offline (group) bookings.
- We will refund you the difference of the total transaction value as appearing in the property’s currency on your confirmation email.
- Your claim will only be processed after you have checked out of the property and we have verified your stay with the property.
- We will refund the cash in the form of a bank transfer.
- We will refund you in the same currency as your chosen settlement currency and the exchange rate will be based on the exchange rate available on the day of the refund.
- Refunds may take up to 14 days post checkout of the property to be processed.
- We reserve the right to modify or discontinue price guarantee at any time.
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