posted by Colm Hanratty | 0 Comments
Meet Marco Vannucchi, co-owner of one of Europe's most popular hostel chains PLUS Hostels. They've hostels in Prague, Berlin, Florence and Rome, but today we're talking about Venice. We caught up with Marco to find out what's his favourite bar in Venice, what you shouldn't miss in the famous Italian city and one guest who didn't quite understand what type of accommodation he was staying in.
1. When did you first work with PLUS Hostels?
I started at another one of our properties in 1998.
2. What can guests expect from a stay there?
They can expect great value in Venice! We are one of the cheapest places to stay and are only a short 10 minute shuttle to the centre. We also have amazing facilities such as a pool, bar and restaurant serving traditional Italian favourites.
3. Describe your role to us.
Owner, handyman, problem solver, accountant. As long as I help people enjoy their stay – I’m happy to do whatever it takes.
4. How did you end up in this line of work? Had you backpacked/ travelled before?
I am proud to be part of my family business. Obviously I made a life decision to be involved and I wake up everyday loving my job!
5.What do you think is the key to running a successful hostel?
Always put yourself in the guests’ shoes.
6. What’s the strangest/funniest thing that you’ve encountered with one of your guests?
Probably the time when we had a lovely Korean guest ask for a tent with a shower, bathroom and toilet. The following year I actually made one and it became a huge success. Goes to show you should take every suggestion seriously.
7. What’s your favourite bar(s) in all the cities you have hostels in?
Definitely “Ciao Bella” in Venice – it’s brand new and looks amazing!
8. Same as above only restaurants?
Same answer as above :)
9. What’s your ‘top insider tip’ for your city?
Maybe not the most “insider” tip, but when in Venice you have to try a Gondola. You definitely won’t regret it.
10. What’s the favourite part of your job?
Hearing or reading all of the nice things being mentioned about PLUS. Word of mouth is the most powerful form of PR, and if we know our guests are happy then we know we are doing a good job.
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Andres Santamaria said