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4 Star Hostel Piccadilly London Reviews

91 Jermyn Street, Westminster, London, London, England

Reviews & Ratings Explained

65%Overall Rating

From 25 ratings
  • 58%Character
  • 64%Security
  • 98%Location
  • 62%Staff
  • 50%Atmosphere
  • 60%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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50%

It is not admissible have our rooms unlocked and no staff available all the time, nether nobody to arrange the check out until 12pm. The access to the rooms could also be made through a stair and not only with the elevator which required a key.

  • Novice Nomad
  • 10 May 2013
  • Anonymous
  • Brazil
  • Female, 18-24
  • (3 reviews)


73%

Great Location. Toilets and kitchen are not very clean though.

  • Novice Nomad
  • 10 May 2013
  • Anonymous
  • China
  • Female, 18-24
  • (2 reviews)


50%

The reception is open only from 11AM to 3AM so if you want to eat breakfast ad come back its not possible in the morning. The same if you want to make big party, you have to allays think about not coming back later than 3AM because you would simply not be able to enter! My mobile phone was stolen there. But I left it under my pillow to charge and went out so maybe its my fault. To sum up, the hostel is strange but really well located.

  • Novice Nomad
  • 09 May 2013
  • Anonymous
  • Poland
  • Male, 25-30
  • (1 review)


47%

YOU REALLY NEED TO PAY ATTENTION WHEN YOU BOOK CAUSE THEY WILL BE LOCKED UP AT 3AM FROM MON TO SAT SUN 1AM WHICH U CANT ENTER UNTIL NEXT DAY AT 12 NOON..WHAT A CRAZY HOSTEL reception in the restaurant are very weird as dark basement. Chinese staff not nice person and not helpful. bad facilities- one bathroom per floor, not enough toilets and showers they don't have any lock in rooms' door rooms so anyone can come in from other rooms there is cameras inside the shared rooms what a pervert!

  • Novice Nomad
  • 04 May 2013
  • Anonymous
  • Ireland
  • Male, 31-40
  • (7 reviews)


80%

the major flaw is a curfew, so you cant stay out late, they did not mention this on the hostelworld site

  • Novice Nomad
  • 02 May 2013
  • Anonymous
  • Wales
  • Male, 25-30
  • (1 review)


77%

It is a very a good hostel located in the centre of London, close to Piccadilly Circus and Green Park. I had a very good time there, meeting new people and the staff it is also very friendly and disponible! BUT I didn't really like the fact that it is not possible to lock the bedroom's door when you go out, so that everybody can enter in for this reason you should always remember to KEEP ALL YOUR IMPORTANT STUFF always with you! And please, give a principal door's key to the guests!!

  • Novice Nomad
  • 26 Apr 2013
  • Anonymous
  • Italy
  • Female, 18-24
  • (1 review)


63%

The staff were only present from midday till 1a.m. The lift broke and there was a delay in fixing. But very well located.

  • Novice Nomad
  • 25 Apr 2013
  • Anonymous
  • Brazil
  • Male, 31-40
  • (3 reviews)


53%

You really need to pay attention when you book cause they don't have a Reception 24 hours where you can leave the bags earlier. It only opens at 11 and you might think that there's no hostel there when you arrive cause the Reception is in a restaurant. You might think of bringing your own towel cause they charge £3,5 for a towel and it might not be properly clean. There are not enough toilets and showers... They don't have any lock in rooms' door rooms so anyone can come in from other rooms.

  • Novice Nomad
  • 24 Apr 2013
  • Anonymous
  • Portugal
  • Female, 25-30
  • (2 reviews)


60%

One bathroom for about 30 beds...not the best. Guys in reception were unhelpful and the room was packed with beds! Only good thing was the location

  • Novice Nomad
  • 24 Apr 2013
  • Anonymous
  • Canada
  • Male, 18-24
  • (4 reviews)


73%

Check-in time too long; signage poor; no lockers available; only 1 toilet (which is also a bathroom) per floor.

  • Novice Nomad
  • 20 Apr 2013
  • Anonymous
  • Hong Kong
  • Male, 41+
  • (1 review)


40%

The reception looks really weird and there's no shared space to interact with other customers in a friendly manner. Everyone is just sleeping during daytime. There's cameras inside the shared rooms.

  • Novice Nomad
  • 30 Mar 2013
  • Anonymous
  • Italy
  • Male, 31-40
  • (1 review)


57%

Weird place. Reception operates out of a nightclub/restaurant downstairs where they have live birds.. The staff were relatively helpful but you get the impression that the hostel is not the main focus in this business. The dorms rooms themselves are located on upper levels accessible only by elevator key and were pretty reasonable although would have been very crowded if filled to capacity. There are limited bathroom facilities. Fine for one night but not for longer stays of a few days.

  • Novice Nomad
  • 15 Feb 2013
  • Anonymous
  • Australia
  • Female, 25-30
  • (4 reviews)


47%

The staff should learn on how to be customer friendly. Make sure you have no excuse to stop keeping the hostels warm during winter.

  • Novice Nomad
  • 10 Jan 2013
  • Anonymous
  • Kenya
  • Male, 31-40
  • (1 review)

Owner Comment (Show)
Hello Emmanuel, thank you for the review. We do check regular the hostel and the condition but, we have found since running our hostel that all guests have different body temperatures and some like the heating on and some don't even in colder months. So we do try and adjust as much as we can and cater for all needs of guests who stay with us. The Team.

60%

I've made all my best friends are hostels around europe. This place wasn't the same price as listed, had no common room, and there were a bunch of weird 40 year olds sleeping in all the beds. Just a bad experience and a weird vibe. Avoid this place

  • Novice Nomad
  • 31 Dec 2012
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)

Owner Comment (Show)
Hello Shane, thank you for leaving your review but we do have to say our hostel welcomes all types of guests regardless of age. Our hostel is different from other London hostels. We are a more relaxed short stay hostel then a lively party hostel. But what we do offer is a amazing location, cleaner daily, fresh beds all made for you, hot showers & free wifi. Our facilities are listed on all websites we are listed on. The Team

63%

Great location! Reception area was in a dark basement. Didn't appear to be many people around, shared a 10 bedroom dorm with 2 other people. Didn't seem like the best hostel to meet people. Bathroom wasn't the cleanest, but the shower was warm. We couldn't check out until after noon because the reception wasn't open.

  • Novice Nomad
  • 28 Dec 2012
  • Anonymous
  • USA
  • Female, 18-24
  • (6 reviews)

Owner Comment (Show)
Hello Camille, Thank you for your review. Being a big building with many floors & Businesses we just wanted to have 1 reception and opted for the lower ground level to make the full reception. The time of year you was traveling to us is not a busy time for us. Check out information is on the board in the hostel and what you have to do if the reception is closed. We are happy you liked our location because we are very proud to be on the famous street we are. The Team

43%

I would've loved to put a higher rating to this place, but too many dodgy things going on (one very nice lady at reception - almost never there). The door and reception are managed in a very uncomfortable way for the clients, with curfews and door that won't open until almost midday (but this is said on the website) On the bad sides of the facilities, just one bathroom per floor, no common room, no kitchen (no microwave), great wifi very nice beds, with real duvet!

  • Globetrotter
  • 27 Dec 2012
  • Anonymous
  • Argentina
  • Male, 25-30
  • (30 reviews)

Owner Comment (Show)
Hello Dario, Thank you for your review and opinions. We have 3 bathrooms in total and around the time you was staying was our most quite time of year. We have a curfew because we are a more relaxed hostel and not a late night party hostel in Central London. Doors are always open before this time but listed on all websites so no confusion. Again it is listed on our profile what we do and do not have and the facilities. So we are not sure why you would be expecting things you have commented about. We always try and accommodate our guests and that is why offer free wifi, clean hostel, hot showers and duvets and not blankets on all beds. The Team



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