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500 West Hotel San Diego Downtown Reviews

500 W.Broadway Street, San Diego, USA

Reviews & Ratings Explained


201 Total Reviews
  • 50%Value For Money
  • 50%Security
  • 65%Location
  • 45%Staff
  • 30%Atmosphere
  • 35%Cleanliness
  • 25%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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This is the most ill-designed, unfathomably dirty, and poorly operated facility. The service was very slow and unenthusiastic. Bathrooms look and operate as if it a prison, cold water and knobs don't work. I wouldn't even bother asking for my money back because the staff is incapable of processing a simple transaction .


The bathrooms and carpet are disgusting. The bathrooms need a good scrub (not just a surface clean). The carpet needs replacing.


The staff are very nice, but the building is very old... It's a shame... They only one elevator working when I arrived, and even that broke when I left... The cleaness was not perfect. The closet of room had a very terrible smell, and had to buy something, that took the all week to get off the smell. The kitchen... Oh my God... No dishes, always dirty. I couldn't cook. The microwave was always dirty... No one cleans the kitchen, I'm pretty sure. It's a shame! It's a beautiful building...

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