Home to the world's greatest Hostels

33,000 properties, 180 countries Over 3.5 million guest reviews 21 million bookings

500 West Hotel San Diego Downtown Reviews

500 W.Broadway Street, San Diego, USA

Reviews & Ratings Explained


209 Total Reviews
  • 53%Value For Money
  • 42%Security
  • 71%Location
  • 55%Staff
  • 33%Atmosphere
  • 36%Cleanliness
  • 36%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
Read our review guidelines »

  • Show:


omg it was like a prison the rooms were so bad i asked for a refund the minute i looked at the room .....not only that i still have not got my refund ....they took £270.30 out of my account and have still not returned it l. dont stay there the photos are not real!!!!

  • 20th Sep 2015
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 25-30
  • (1 review)


Great location in SD.Staff very helpful.No problem checking in early.

  • 15th Aug 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


Safety issue: Elevator has a broken door which doesn't shut properly even when the elevator is moving.

  • 1st Aug 2015
  • Novice Nomad
  • huggett878045
  • England
  • Male, 25-30
  • (1 review)


This is the most ill-designed, unfathomably dirty, and poorly operated facility. The service was very slow and unenthusiastic. Bathrooms look and operate as if it a prison, cold water and knobs don't work. I wouldn't even bother asking for my money back because the staff is incapable of processing a simple transaction .


The lobby it's great, but the rest of the hotel is not good, it's strange, not safe, the room is small, and the furniture is very old.


The bathrooms and carpet are disgusting. The bathrooms need a good scrub (not just a surface clean). The carpet needs replacing.

View all San Diego Hostels

Please give us your feedback