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A&O Hamburg City Reviews

Spaldingstrasse 160, Hamburg, Germany

Reviews & Ratings Explained

75%

Rating
435 Total Reviews
  • 75%Value For Money
  • 78%Security
  • 72%Location
  • 72%Staff
  • 70%Atmosphere
  • 80%Cleanliness
  • 78%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

it was a wonderful experience to be in A&O hostels...its really a hugeee facility & is quite well managed in my point of view. For check in, it took me around 5mins but check out was totally easy (just by putting the room key in a box). Staff is friendly & cooperative. There r a lot of activities which can be done... internet works fine. Location is good... strongly recommended ! :)


91%

A friend recommended A&O to me...good location, excellent stuff, value for money...perfect!

  • 29th Aug 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)


74%

having stayed one night and settled in bed for the second night around 11.30 and a long day ahead of me the next day another two guests arrived in the room obviously just checked in ,, think it is unfair to check in people so late at night . I was disturbed and so was my room mate.


43%

A guy from another room could enter in our room with his card (from the another room!!..) 30 minutes waiting in a line to do the check in.. the girl from the reception staff was rude with the customers..!!


77%

Nice clean hostel. Beds were a bit squeegy, but I had earplugs so it was ok. Beds were confortable. Keycard to the door was a plus, also the lockers in the rooms. There could have been maybe two toilets in the room but other than that it was ok. Metro and s-Bahn stations were close so it was good location. Staff could have been friendlier.


74%

The room was bright & clean! WIFI signal OK in all the building. We had some visitors in our room who were using somebody else's keys but apart from that the hostel looked safe. The staff was helpfull but not always empathic.


77%

I would hardly call this a hostel, as it's a hotel-like building, and the rooms are clearly just hotel rooms with a few more beds. Nevertheless, we had a pleasent stay. The beds were really comfy, and the en-suite shower and toilet a really pleasant surprise. Would recommend if you don't expect to get a real hostel experience!


91%

This hostel was nice and a good deal, although it is huge, which leads to a less typical hostel-like atmosphere. There was also a VERY long line to check in when I got there, so keep in mind that that is possible around 3:30. The staff was very friendly though. The location is close to the S-bahn stop to get around the city, and also not a far walk from the main station (I walked). The rooms and bathrooms are very clean, and there are nice lockers in the rooms.


89%

Friendly staff, good services. Clean, large rooms. Location is a little far from everything but it is within walking distance. Lots of nice people, many activities and overall great atmosphere.


66%

A and O hostels are so large, so if you are travelling alone, avoid them, as i felt faceless. Clean, comforatble rooms, but the back panel of the lockers wasnt actually attached so not very secure at all. Probably just an isolated issue but needs resolved. Staff were very impatient, not surprising as it is so busy and the place was full of kids on school trips running roit. Bar was expensive. Bring your own beer and sit on the roof terrace.


63%

I've waited for 1 and a half hour to check in! Absurd! I've been traveling for years but never have I waited this long! The hostel should be ashamed of itself for allowing these lines! Hire more staff or get a better system going.


71%

Too long of a line to check in. More of a hotel than a hostel really, but otherwise ok


80%

The hostel was nice with a great atmosphere with good wifi although not on the rooftop. We got told off for playing music up there which seems odd considering it has a bar next to it and is a great place to drink and socialise. You have to pay extra for everything so the price adds up.. Some staff were very helpful and others were quite rude. There were long waiting lines at the bar downstairs; seemed under staffed for a weekend.

  • 2nd Aug 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • All Female Group, 18-24
  • (1 review)


57%

Actually a decent hostel except: there are only 2 staff at reception and I would guess 1000 guests, so check in wait standing in line was, literally, 1.5 HOURS. That is completely unacceptable. YOU NEED MORE RECEPTION STAFF!


63%

No air-conditioning inside the room - when opening the window, very loud... not really possible to have a proper sleep :(

  • 2nd Aug 2014
  • Novice Nomad
  • Anonymous
  • Poland
  • All Male Group, 25-30
  • (1 review)


57%

- No locks at the lockers - dirty bathroom - waited one hour at the check in

  • 1st Aug 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)


63%

Slow check in. Staff couldn't give suggestions for places to eat or things to do. It was fine as a basic place to sleep, but it wasn't a social place.


77%

Strange, possibly normal for Germany... "Did you bring your own sheets?" Of course not. "Thats 3 extra". "Are you a student?" Of course not. "Tourist tax is extra". %! $#@* rip off. Long wait at the counter several times e.g. as kitchen is locked (key card needs an extra activation?!). Let me park my motorbike on site - many thanks for that! I think the rooms are more social than the common area. Double bed for 2 (un)lucky singles in an otherwise bunk dorm... lol. But otherwise great!


86%

The hostel located about 15 minutes from the train station, not so far. The wifi is very good and the staff is helpful and price is unbeatable!


89%

Massive hostel, biggest I've even stayed in. Two bars, games and not far from the main station.


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