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39 Chatsworth Rd, Kilburn, London, England

Reviews & Ratings Explained

44%

Rating
357 Total Reviews
  • 42%Value For Money
  • 52%Security
  • 50%Location
  • 48%Staff
  • 40%Atmosphere
  • 35%Cleanliness
  • 42%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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20%

The check in time is from 11am to 5pm. later than that they tell you about several locations to go to to get your keys. you have to pay in cash the exact amount of the total bill because they have no exchange or if you pay with a card plus 5%. Plus 25 pound for the keys. And i made reservations for 17/2/15 and they booked me for 17/10/14 (the current day of the reservation) saying that i could change it with a 24 hour notice... so i lost the signal. I phoned the number they gave and it was disco

  • 17th Oct 2014
  • Novice Nomad
  • Anonymous
  • Portugal
  • Female, 41+
  • (1 review)


20%

very difficult to contact all the staff no one ever pick out the freaking phone and the room is really bad and smells curtain wont broken will never stay there again for sure


54%

It is inconvenient to have to walk very far from the trains, just to call someone who is gonna drive you to a room. The room was not clearly label as a single bed when I reserved - was hoping for two beds. There was water that leaked on all my clothes and equipment - I could not find the source and looked like it was a whole bucket full of water that was dumped. At first I thought it was cleaning crew but there is no room cleaning service. There is no community. Lousy option for hostel


54%

Definitely more of a place for people needing to stay long term. Not for travellers or even people away for the weekend! Not sociable at all. The staff were lovely though and the help yourself breakfast was ok. Lounge was nice but felt more like you we're sat in someone else's house and you were unwelcome by the long-term guests/tenants.


34%

Me and my partner paid the same amount for our room as two of our friends who stayed in the same hostel. Our room consisted of: bunk beds, a tv which didn't work, a fridge, a wardrobe and some drawers. Our friends room consisted of: a double bed, cooking facilities, washing up facilities, a sofa, table and chairs, a tv, en suite bathroom, a bin. I struggle to comprehend how you can possible charge the same price for these two rooms? Any enlightening explanation would be greatly received.

  • 23rd May 2014
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 18-24
  • (1 review)




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