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Abercorn House Hostel Reviews

28 Bute Gardens, Hammersmith, London, England

Reviews & Ratings Explained

76%Overall Rating

From 341 ratings
  • 69%Character
  • 78%Security
  • 87%Location
  • 70%Staff
  • 66%Atmosphere
  • 84%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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53%

The staff at this hostel were so unfriendly, they hardly ever gave a simple Hello when entering the hostel. Never told us anything about the hostel, what facilities were on offer literally nothing. The tiny kitchens also do not have any pots, pans, plates Nothing . Very strange. When going to the toilet you have to remember to bring your toilet paper and soap with you, which they do provide, whats the point in that.

  • Novice Nomad
  • 07 Mar 2013
  • Anonymous
  • Ireland
  • Female, 31-40
  • (1 review)


37%

Too loud, you have to pay in cash

  • Novice Nomad
  • 06 Mar 2013
  • Anonymous
  • Germany
  • Female, 41+
  • (4 reviews)


57%

Rude receptionist, noisy place. You can hear everyone walking, talking and unlocking doors - in the next room or in the hall way.

  • Novice Nomad
  • 04 Mar 2013
  • Anonymous
  • Denmark
  • Female, 25-30
  • (3 reviews)


70%

Good value for money, clean and warm rooms, but quite far to go to the city center.

  • Novice Nomad
  • 01 Mar 2013
  • Anonymous
  • Norway
  • Female, 18-24
  • (2 reviews)


73%

No cooking equipment and sheets like sand paper - apart form that, a good location and decent price

  • Novice Nomad
  • 24 Feb 2013
  • Anonymous
  • Australia
  • Male, 18-24
  • (9 reviews)


50%

I wasn't impressed with the feel and character of the hostel. Long corridors, cold uninviting rooms without character, the place felt more like prison,than a hostel. Shower room could not be locked,only individual cubicles,and there were no hooks or shelves inside them, for the shampoo,or soap.Would not recommend, and would not be staying again. Better place to stay nearby is St. Christophers hostel, just round the corner, but you do have to be careful, because thieves operating in Bellushis...

  • Novice Nomad
  • 23 Feb 2013
  • Anonymous
  • Slovakia
  • Female, 31-40
  • (1 review)


33%

oh my god. I couldn't recommend this hostels. Its locations is quiet good but the staff.. they are not like welcoming people and oh... not kind ever. and the facillities were awuful. they have a common kitchen but they don't have any pots or anything and the pooriest thing was a shower room. Toilet was very very cold and I couldn't control the degree of water in shower room. how can it be happen. it was tooooooooo cold. I really don't want to remember the stay in there.

  • Novice Nomad
  • 22 Feb 2013
  • Anonymous
  • South Korea
  • Mixed Group, 18-24
  • (5 reviews)

Owner Comment (Show)
We appreciate your comment. And regret you had a bad experience in Abercorn House. Customers stayed in a newly refurbished Twin Room (1st floor), all the previous customers 're very happy with the refurbished rooms and facilities. Please note that we are a Hostel not a hotel, so one can not expect hotel facilities while staying in a hostel. Having said that, if you read other reviews- customers value our hostel as a hotel. Therefore, we get a lot of returning customers who are happy with facilities and staff. We've got female and male toilets, since these are shared toilet rooms having a high temperature in the toilets might be considered not hygienic. As for the shower rooms, we are planning to improve the shared shower facilities in the future. We regret that particular customers had an aggressive attitude from day one during the whole stay, nevertheless we still do our job at all times. We've got maintenance and housekeeping staff as well to solve any minor problems if needed.

33%

On arrival, i was told rather sternly that i could not pay by cash. Upon my return, my double room was in fact a twin. Answering that i wasnt willing to "push them together" i was given a double room. However, when entering this room, two people were already lying in the bed. At that point, i decided to go elsewhere which put me at quite an inconvenience. The atmosphere was dead, service unhelpful, and overall experience poor. I wouldn't advise this hostel to anyone.

Owner Comment (Show)
We regret that the above written review is FALSE. 1. In fact, we only accept cash payments! Customer's review is FALSE. 2. He booked 1 TWIN Ensuite, Ref: 34216-47228808. Customer's review is FALSE! We all know that there's a difference between Twin and Double Room. 3. We were very kind to the customer and offered to change his TWIN Room to 1 Double which 's inconvenient to us since we are full on Thu-Fri-Sat nights. 4. Since customer decided to leave, we were KIND to him to refund the full amount to keep him happy. We could easily refuse to refund the full amount for the reason of his late cancellation. However, we always do our best to help customers out. 5. Since he didn't even stay with us, we are not sure if he's allowed to leave a review at all - Very unfair unjustified review indeed! Dear Hostelworld, for the first time we FULLY DISAGREE with the entire review and would very much appreciate if you look into the details and remove the FALSE REVIEW. Thanking you in advance.

87%

its near the Hammersmith tube station, so it is convenient. And i did like the atmosphere there as it clean and tidy,basically it was good and i did recommend it to you all. But the price is a bit above the average as far as i am concerned.

  • Novice Nomad
  • 21 Feb 2013
  • Anonymous
  • China
  • Couple, 18-24
  • (2 reviews)


100%

It was really nice! Thank you!

  • Novice Nomad
  • 17 Feb 2013
  • Anonymous
  • Austria
  • Male, 18-24
  • (1 review)


90%

Excellent value for money accommodation - helpful staff, clean and modern, in a pleasant location very close to the underground. We booked a twin room and were given a nice large room for four people all for ourselves. Pleased also to see a fridge in the room, plates and cutlery, plenty of towels, and even free shampoo and soap! I would definitely stay here again when I next visit London.

  • Novice Nomad
  • 15 Feb 2013
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


83%

The hostel was unbelievable clean! The location was also perfect, we needed about 20 min to the city centre. Hammersmith has really good connections and the hostel is just next to the tube station. The kitchen was ok, you have to bring your own pots and tools to cook. The only negative was the noise during the night, the walls of the rooms are like paper, we could hear everything from the corridor and the staircase. The staff members were all really friendly and helpful. I recommend the hostel.

  • Novice Nomad
  • 13 Feb 2013
  • Anonymous
  • Hungary
  • Female, 25-30
  • (1 review)


90%

A beautifully clean and well locates hostel with a hint of eccentricity. Apart from that, the place would be damn nigh perfect. It has four floors with toilets and showers and kitchens on each floor. Each dorm room has a fridge for storing one's food. And here's where the eccentricity comes in: A kitchen on each floor is ultra convenient, but .... not cooking pans or utensils are supplied by official hostel policy. How odd. And how annoying. My kingdom for a few pots and pans.


90%

Nice and clean, recently refurbished, good location, will go there again

  • Novice Nomad
  • 12 Feb 2013
  • Anonymous
  • England
  • Male, 41+
  • (1 review)


73%

Kind staff, clean, great location. Most things thought out well however could do with larger kitchen/sitting room were you can eat or chairs on bedroom.

  • Novice Nomad
  • 12 Feb 2013
  • Anonymous
  • Netherlands
  • Mixed Group
  • (1 review)


90%

I really loved it there. Great location lovely clean hostel (from inside). My room was very clean with nice bathroom. It looks more like a 3 star hotel then hostel. Defo gonna visit again :))) Shame about the internet there should be free wi fi like its everywhere else............................

  • Novice Nomad
  • 11 Feb 2013
  • Anonymous
  • Slovakia
  • , 25-30
  • (2 reviews)


87%

I liked the hostel very much and intend to stay there the next time I visit London. Nice and comfortable. The place seems to have been recently refurbished so it is very clean and clear. I stayed in an ensuite room and the staff was very helpful providing us with extra blankets and checking on the heater for us. The location was extremely convenient. I loved staying in Hammersmith, very close to the underground and bus stations. Wireless was 1pound an hour, though.

  • Novice Nomad
  • 11 Feb 2013
  • Anonymous
  • Brazil
  • Female, 41+
  • (1 review)


73%

Don't judge it from the outside, the inside is nice and recently updated. Was clean. We had a private and it was like staying in a hotel, but with out paying the price. I could see it being noisy when it is full.

  • Novice Nomad
  • 09 Feb 2013
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)


53%

Arrived at this hostel in a hurry as we had to leave quickly to go see Chelsea play. Struck a major problem when the guy at the front desk said "we only do cash" WHAT THE HELL!!! You are not running a drug business, even the little offy down the road had credit card facilities! Because of this I had to run all the way back to the tube station and we were subsequently late for the game! Furious!!!!! Wi-Fi wasn't free also and that is a big no no these days!!! Who do you think you are!

  • Novice Nomad
  • 09 Feb 2013
  • Anonymous
  • Australia
  • Male, 18-24
  • (1 review)

Owner Comment (Show)
We appreciate your comment and apologise for any inconvenience caused. However, we strongly recommend our customers to read or at least browse the website before making a booking, it does say on the website about the cash payments, we are sorry if customers are not aware what they are booking. Abercorn House hostel has been refurbished - newly furnished rooms, immaculately clean bathrooms, kitchens, corridors, the entire building is clean and nice, not to mention that we've got morning and evening housekeeping staff looking after the building. Therefore, we've got a lot of returning customers. Another big bonus is that our room rates are very reasonable compare to other hostels in the area. Internet is not included in the room rates.

80%

It was an OK hostel, but no value for money, the room was very small, we barely had any space for our suitcases, and they lost one of my towels as they were cleaning. It was very expensive for how little we got. Also, you don't get free wifi, so be careful with that!

  • Novice Nomad
  • 09 Feb 2013
  • Anonymous
  • Chile
  • Male, 18-24
  • (6 reviews)


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