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Acacia Hostel Reviews

14 Queensberry Place, South Kensington, London, England

Reviews & Ratings Explained


186 Total Reviews
  • 70%Value For Money
  • 67%Security
  • 92%Location
  • 61%Staff
  • 57%Atmosphere
  • 53%Cleanliness
  • 52%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Shower on the basement is much better than on the top floor. Wifi totally bad , only the lobby has signal. So I sometime stay at lobby to access wifi, however, staff said no people is allowed at lobby unless you are checking in or out. Really bad!


Need larger kitchen facilities and lounge to re-create in.

  • 12th Oct 2015
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Male, 41+
  • (1 review)


TV and fridge in room- both broken. Ate standing due to lack of chairs or space. Someones hair on my sheets and pillow- now I have bug bites. Don't ruin your London trip by staying here.


The hostel was very very unhygienic and looked like it hadn't been cleaned in years. None of the toilets flushed but were rather running all night, the showers were mouldy and dirty and the carpets in the bedroom were incredibly dusty. Furthermore my duvet had not been cleaned and smelled awful. Would not recommend

  • 7th Sep 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)


Nice people, except for the lady at the breakfast who kept nagging everyone to hurry up and make room for the next guest. Breakfast room should thus be able to accumodate more people to avoid this problem.

  • 3rd Sep 2015
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Couple, 18-24
  • (1 review)


It was good for what it was but is nothing special. Great location, poor wifi and a staff who at one point told us we couldn't use the reception area which was the only place with decent wifi. No fridge in the kitchen.


Great hostel. Perfect, convenient location in a very nice neighborhood. Close to the tube. We were on the 5th floor with no elevator, so if you're out of shape beware. But it overall was a very good experience and I'd strongly recommend it!


Staff was extremely unfriendly. There was forbidden to use BIG reception room for guests. So, big room now use for check-in and check-out procedure ONLY, meanwhile guests must seat and use own laptops on the dirty stairs!!! /// Kitchen WITHOUT plates, cups etc. Electric kettle ONLY! :( Breakfast is VERY basic :( Location is super (a few steps from S. Kensington), BUT personal DON"T WANT made from this place good hotel. WHY they try made like arabian hostels, but not clean, good european hostel?

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