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Acacia Hostel Reviews

14 Queensberry Place, South Kensington, London, England

Reviews & Ratings Explained

65%

Rating
176 Total Reviews
  • 70%Value For Money
  • 64%Security
  • 92%Location
  • 66%Staff
  • 53%Atmosphere
  • 57%Cleanliness
  • 53%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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66%

It was good for what it was but is nothing special. Great location, poor wifi and a staff who at one point told us we couldn't use the reception area which was the only place with decent wifi. No fridge in the kitchen.


86%

Great hostel. Perfect, convenient location in a very nice neighborhood. Close to the tube. We were on the 5th floor with no elevator, so if you're out of shape beware. But it overall was a very good experience and I'd strongly recommend it!


51%

Staff was extremely unfriendly. There was forbidden to use BIG reception room for guests. So, big room now use for check-in and check-out procedure ONLY, meanwhile guests must seat and use own laptops on the dirty stairs!!! /// Kitchen WITHOUT plates, cups etc. Electric kettle ONLY! :( Breakfast is VERY basic :( Location is super (a few steps from S. Kensington), BUT personal DON"T WANT made from this place good hotel. WHY they try made like arabian hostels, but not clean, good european hostel?


74%

Just a block from museums and some blocks from subway. It is worthy


80%

A great location and a low price but the bathrooms weren't great and the staff was always moody


86%

Thank you for your warm welcome, the person at the reception kindly accepted to print our bus ticket for our return trip to Paris. Breakfast was good, there was a TV in our room The only bad point is the lack of bathroom/toilets, there's only one by floor, it's not enough The hostel is in a safe and clean area, close to Museums (Victoria & Albert, Natural History, Hyde Park), South Kensignton station is very close too I reccommend this hostel !


83%

This hotel is a very good value for money. We are a couple with 2 teenager in room with 8 beds. The room is what you expect for the price. Positive point : we had a fridge in the room and very good location, the price Negative point : the kitchen is small, they are not lockers, but all others participants were very nice, we should like have orange juice for the breakfast

  • 21st Apr 2015
  • Novice Nomad
  • Anonymous
  • France
  • Mixed Group, 31-40
  • (1 review)


74%

Great location. Poor wifi in our room on 2nd floor.

  • 6th Apr 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 41+
  • (1 review)


37%

The breakfast is so little and of bad taste, the bathroom is dirty and smelly, the rooms are also smelly, everything terrible


46%

This is the worst hostel i have stayed in my whole life , let them clean, rehabilitate and make the hostel have more safe


The reviews below do not count toward the property's recent rating.
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80%

Very good and friendly service at the reception! However the lady who's doing the breakfast good be a little bit more friendly.... And maybe the communication between the hostel and hostelworld could be approved - we had booked two 6 bed rooms, but when we arrived, we were told that we'll have one 8 bed room for us and 4 beds in another 8 bed room... it was okay, however we would have prefered it the way we booked.

  • 26th Feb 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Mixed Group, 18-24
  • (1 review)


37%

The hostel is very nicely located. The price is very low but does not compensate for the lack of cleanliness, unfriendly staff and low security. We were afraid to get an allergy or a rash from the bed linen. The carpet seems to be very old (many undefinable flecks, a lot of dust) and does not really seem to be cleaned regularly. The bathrooms are very dirty! There is a sign asking you to clean the toilet and shower after using it, but there are no paper towels or floor cloth/wiper to do so.


69%

Great location, toast/cereal for breakfast and a warm room to sleep in - exactly what we were expecting for the price we paid. 5 bed private room was fine for a couple of nights in central London.

  • 6th Feb 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


49%

Terrible place to stay, staff is not very friendly, location is excelent but the rest is just not worthy if youre planning to stay there, think again, or just don't stay!!!!! Breakfast is as bad as the hostel!!!! :/ terrible experience.


71%

Good hostel for its price, no heating in the rooms though, the room was always too cold. Perfect location, couple of minutes from the underground and the museums.


86%

Great location. Both our room (a private double room, so cannot vouch for the shared rooms) and the bathroom were really clean. Breakfast not much to speak of (toast, cereal, butter, jam) but having a kitchen is really useful and the room had it's own fridge which was great. Room was a little cold with only a small heater and the walls are on the thin side, but that's due to the location, most buildings in London tend to be built this way. Overall a good experience, would book again.


83%

The first person tending the reception was very helpful.


66%

Awful bed.

  • 10th Jan 2015
  • Novice Nomad
  • Anonymous
  • Denmark
  • All Male Group, 31-40
  • (1 review)


37%

The location is good, right next to the natural history museum and tube station, other than that there is nothing good say about this hostel. No locker. NO WIFI as listed ( staff said there is WiFi but was not working ). NOT RECOMMENDED.

  • 2nd Jan 2015
  • Novice Nomad
  • Anonymous
  • Hong Kong
  • Female, 18-24
  • (1 review)


54%

This place is one of the cheapest price you can find, for that reason there are many people living there which creates a different kind of atmosphere if you are used to a backpackers hostel. It was not clean and my first room smelled really bad, probably because there was some alcoholic living there that was aggresive when someone snored, for that reason I asked for a change of room and the staff was totally helpful changing our room.


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