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Ace Backpackers Youth Hostel Reviews

Rua Sao Clemente 23 1st Floor, Botafogo, Rio de Janeiro, Brazil

Reviews & Ratings Explained

75%Overall Rating

From 39 ratings
  • 66%Character
  • 83%Security
  • 85%Location
  • 79%Staff
  • 65%Atmosphere
  • 70%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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73%

The hostel is really near to the metro stop \'Botafogo\' and the staff is very friendly

  • Novice Nomad
  • 23 May 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


93%

I found the hostel a very nice place to be and the staff were very helpful and friendly. It was more than a hostel but like a family. Great place to relax, nice and quiet and also had areas like the bar to have fun. Loved this hostel and I really recommend it!

  • Novice Nomad
  • 23 Apr 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


50%

Communication poor - told our room would be ready in 30 mins but 1.5hours later, not only was it not ready but no one had come to give us an update or apologise even though they knew we were waiting in the cafe area. If someone had just come when it should have been ready to tell us it would be longer, that would have been better. The facilities were run down, the internet was patchy and the pool table had 4-5 balls missing (not a big deal but easy to fix). Bed linen not clean. Staff too busy.

  • Novice Nomad
  • 07 Apr 2012
  • Anonymous
  • England
  • Female 31-40
  • (1 review)

Owner Comment (Show)
Natalie Thank you for your comments. We are at this right moment under makeover, and the small things will fixed. Cheers, Marcia

47%

Reasons not to stay at ACE Hostel. 1. You won't get the room you booked 2. No daylight in the rooms 3. Not even space to unpack your toothbrush 4. Bathroom VERY tiny 5. The bed crashed 6. No mirror in the bathroom76. The kitchen cupboard smelled like hell 7. A creepy, stinky old man smashed the only working computer in the common breakfast room for no reason 8. The same man was sleeping in our room the next day and couldn't be removed because he obviously knows one of the owners 9. And so on...

Owner Comment (Show)
No, we do not know that man and it is not our friend. But I had to agree the smelly man should be quicked off. When he left his name is under undisered guest and will never return. Sorry for that.

43%

The smallest 6 bed dorm I have ever seen with a micro window to a inner patio. The hostel is generally not clean. The showers are dirty and at the night I was there they did not work at all for a long time (the pump was off). The horrible quality of the room (cramping 6 beds in 9 m2 at the most) is enough to give this hostel the lowest possible classification.

  • Globetrotter
  • 01 Mar 2012
  • Anonymous
  • Portugal
  • Male 31-40
  • (26 reviews)

Owner Comment (Show)
You made a booking for a room with shared facilities and stayed only 1 night in fact a few hours with us in a 6 beds ensuite room as an courtesy upgrade. What are you used to? We have 3 maids for our hostel and 1 maintanance guy that you should just ask if necessary. We clean rooms once a day as in hotels. What can we do if other guests put the showers dirty. If you are very straight with this you should look for a private room where you can keep the dirty controlled. Also the room you stayed had only 4 people that day. Space is a issue of Rio, our rooms are not that big but are bigger than many other hostels.

87%

Security, breakfast, workers, and location were all phenomenal!!! Unfortunately, they packed WAY TOO MANY people into a small space. Great business for you but not so for the customers.

  • Novice Nomad
  • 25 Feb 2012
  • Anonymous
  • USA
  • Male 41+
  • (8 reviews)

Owner Comment (Show)
I do understand your point of view but crowded dorms were due to carnival season. Thanks for your comment!

97%

It would be good to have somebody who speaks english on the night shift. Also, the wifi doesn't always work properly.


87%

We had a great stay at this hostel and would thoroughly recommend it. The best thing about it are the staff - so helpful and friendly. Big shout out to carol! Breakfast was decent, top location. Only downside was the size of the rooms, the 4 bed dorm allows little space. Overall, this hostel is great!

  • Novice Nomad
  • 14 Feb 2012
  • Anonymous
  • England
  • Female 18-24
  • (1 review)

Owner Comment (Show)
Thank you very much for your review... sorry for little space in dorms during carnival... all rooms was really busy! But that´s the way it should be all over the hostels!

90%

Great location in Botofogo just 50 meters from Metro....staff so helpful...room fine and good air con..good wifi..lots of paces to eat very close and good shops

  • Novice Nomad
  • 14 Feb 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


70%

THEY CAN NOT STORE LUGGAGE. And while there there in no room in the room. Small securityboxes. The rooms have no windows and thick plastic covers om madress. Nice common areas with one computer and a pooltable. Good because the area outside is not nice.

  • Novice Nomad
  • 19 Jan 2012
  • Anonymous
  • Sweden
  • Female 41+
  • (1 review)

Owner Comment (Show)
No we cannot store luggage because we are not a luggage storage. Please keep your stuff in ther bus terminal next time. We are during pick season and sorry we cannot please everyone because as we are full there is no more space available. Thick plastic on the mattress is due to local laws. It should be easy to desinfect and clean between clients. See that you do not see a review about bedbugs. we have cameras everywhere. Nio worries about clothes.

70%

The only good thing about it is the location (50m to metro). It is way overpriced for what you get. we had a private bedroom with bath and it was tiny! It's so cheap that we had an AIR BED, which is unacceptable for what we paid for NYE. It's also so NOISY, that you can hear the cars in the street even though there was no windows in the rooms. breakfast is very average. It's also not the typical crowd you see in a hostel with lots of kids and families. overall, not the best hostel we've seen!

Owner Comment (Show)
First: we do not have any airbeds available. You may misleading hostels Nye is expensive and it does not matter where you go hotel or hostels. It is pick season. Families usually not our target market but we cannot choose our clients. And you know whAt ? This is racism against south america people, they were very nice! Ace Backpackers is a tiny as accomodation in Rio used to be. If you want the States standard room you should look for a hotel

43%

Booked a private room. The room looked like a prison cell. Very small and no window to the outside, only one to the hallway and had bars in front. Sheets were dirty, plastic on the mattress and could barely move around. No atmosphere. All the walls are white and everything is very narrow. Villa Carrioca just down the road is a much better option with very helpful staff, very clean and great atmosphere. I switched my private room at Ace for a dorm at Villa Carrioca. Best move I could make

  • Novice Nomad
  • 16 Dec 2011
  • Anonymous
  • Belgium
  • Male 31-40
  • (2 reviews)

Owner Comment (Show)
We do care about opinion from people from 18 years old to 40 Older people in a hostel should be a backpCker by heart. Otherwise older people should use a hotel and not a hostel. Well and regarding cleanliness many other people consider this a VERY clean place... We had never provided dirty linen never ever

97%

One of my top recommendations. Ace Backpackers definitely was a great choice. The staff was friendly and helpful, the breakfast was good and the environment relaxed.

  • Novice Nomad
  • 07 Dec 2011
  • Anonymous
  • Ecuador
  • Male 18-24
  • (2 reviews)


83%

the best staff ever!! really friendly and very helpful guys!!




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