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Ace Inn Shinjuku Reviews

5-2 Katamachi, Shinjuku-ku, Tokyo, Japan

Reviews & Ratings Explained

81%

Rating
1460 Total Reviews
  • 82%Value For Money
  • 80%Security
  • 83%Location
  • 89%Staff
  • 78%Atmosphere
  • 79%Cleanliness
  • 77%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

Great staff, close by the metro. Good value for money. Enjoyed my stay


80%

Need more power outlets!!


63%

Comfortable capsule beds. However, the air in the rooms (5th floor) was pretty bad and smelly. Same goes for toilets and washing facilities (which were clean, however). Entrance area and common room on the 9th floor could use an upgrade - especially the common room needs new sofas and decoration. Some of the signs that are distributed throughout the hostel and explain Tokyo and its sights (a nice touch) look like they are 10 years old. Kitchen area was dirty and uninviting.


83%

It's pretty much what you expect for a cheap hostel in central Tokyo. The beds are certainly not 'Gaijin' sized like stated(I'm 5'11/178cm) and definitely was taller than the bed. Also, wouldn't recommend for the claustrophobic as the beds are surrounded by walls with a narrow opening at the end but the staff were fantastic and helpful and you get what you pay for.

  • 19th Aug 2015
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Male, 18-24
  • (1 review)


89%

The staff were very friendly, spoke excellent English, and had fun decorations everywhere, such as teaching Japanese phrases or Japanese cartoon characters. It is very easy to get to Shinjuku station from there.

  • 19th Aug 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


86%

Very convenient hotel, perfect for saving money. Fixing the elevator door won't do nay harm!

  • 12th Aug 2015
  • Novice Nomad
  • Anonymous
  • France
  • Male, 18-24
  • (1 review)


91%

Great hostel, English speaking staff, easy to meet people, comfortable beds, really clean, well organized and helpful right next to the station. You will feel welcome there!


80%

Great value and easy. Spacious comfortable bunks.


91%

I enjoyed staying at Ace Inn because of its perfect location and very nice staff. Usually you barely remember guys at reception. In this case I am still under impression of their warm and friendly smiles and help. I am sending my special greetions to Mr. Kensuke Egashira and Mark. Hope one day get back to Ace Inn and see them again


77%

-the hostel should offer some activities


86%

Good, though not great location. Certainly affordable. Very raucous, social environment if that's what you are looking for.


83%

The process of showing keys to staff members was not adhered to, and baggage was left on the 1st floor. As this is Japan and crime is significantly lower than other places in the world this may not have been a problem for most people, but it doesn't serve well for people's piece of mind. Staff were welcoming and friendly, there was great value for money and the services available are definitely worth the price.

  • 26th Jul 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Male, 18-24
  • (1 review)


80%

Really close to the station and easy to find


71%

Had a wonderful time. Comfortable stay with friendly people. Only hitch was the very rude cleaning lady. She was not happy we were there during the middle of the day despite front lobby staff saying it was ok.


89%

Ace Hostel was really good. We stayed here at the beginning of our Japan trip, I was interested in Capsule Hotels, so thought that the dorm may be a good introduction to it (obviously had to try the real thing later too). The staff were great, really helpful and very friendly. There are computers you can use, there is a large common room to meet other people and good shower facilities. Plus there are some great Ramen shops just around the corner.

  • 23rd Jul 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


100%

Awesome staff. Great location.

  • 20th Jul 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


97%

LOVED the place. The staff was so friendly. Met some incredible people, definitely would stay there again. Beds are comfy (the capsules give a good sense of privacy). 9th floor common area is spacious. The elevator is NOT kind, as the sign says.


77%

Ace Inn's location was perfect. It was located two minutes away from a subway stop and one station away from Shinjuku, an area known for its shopping and night life. The facilities were okay. One gets a free 10 minute shower, free towel, etc. The luggage storage room is an open corner of the main lobby, but there's a security camera watching the luggage. The cheaper capsules were in a packed room. I would definitely recommend staying in the more luxurious capsules on the 8th floor.


71%

I think the kitchen should be well equipped.


94%

I thought this place was absolutely amazing!!! I was a solo traveler and the moment i went in they were super friendly and outgoing. The purpose of my travel was to celebrate my 25th birthday and i have to say this trip definitely was the icing on the CAKE! What made this location so awesome was the "cave style beds"( that's so big 3 ppl fits ) and the train station is about 60 meters to the hostel. I do recommend buying a transit pass in the train station because it easier to get off and on.

  • 5th Jul 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


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