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Ace Inn Shinjuku

Group of 15 or more?

Contact our Group Travel team directly for a tailor made solution for your group

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reviews
6.8
Good 1708 Total Reviews
  • Value For Money 7.1
  • Security 7.5
  • Location 7.3
  • Staff 7.5
  • Atmosphere 6.0
  • Cleanliness 6.0
  • Facilities 6.0
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6.8
Good 1708 Total Reviews
  • Value For Money 7.1
  • Security 7.5
  • Location 7.3
  • Staff 7.5
  • Atmosphere 6.0
  • Cleanliness 6.0
  • Facilities 6.0

The rating percentage is calculated from customers who booked within the last 12 months. All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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  • Anonymous
  • USA, Female, 31-40
  • Novice Nomad
  • 1 review
4th May 2017
3.4

MOLD LINING THE CEILING OF THE FEMALE SHOWER ROOMS 10cm wide the length of the wall. Doors anyone can get into. Lockers that fit almost nothing. No outlets in the 'capsules' so you can't keep your electronics close while charging. A mat so thin it felt like sleeping on the wooden floor of the 'capsule' which was not even that- and they said this was an UPGRADE compared to the bunks. 'Luggage storage' is near the entrance and just a corner of a hallway. This is a terrible representation of Japan.

    • 4.0Value For Money
    • 2.0Security
    • 4.0Location
    • 2.0Facilities
    • 6.0Staff
    • 4.0Atmosphere
    • 2.0Cleanliness
6th Apr 2017
6.9

My stay at Ace Inn was good. I felt it had the essentials but nothing more. It's an older facility right next to the subway station. It's not a place to dwell & relax, just for strictly sleeping & bathing. The staff was nice and accommodating.

    • 8.0Value For Money
    • 6.0Security
    • 6.0Location
    • 6.0Facilities
    • 8.0Staff
    • 8.0Atmosphere
    • 6.0Cleanliness
12th Mar 2017
5.4

My friend and I only stayed here for one night and were glad cause we didn't think we'd be able to handle any longer. We were in the largest room on the top floor and the bathroom absolutely reeked. I refused to brush my teeth there and used the sink in the little kitchen area instead. The smell kinda crept into the room too a bit so it was not great. The common area/ lounge area was also pretty gross. All the couches and seats were stained or torn.

    • 6.0Value For Money
    • 10.0Security
    • 6.0Location
    • 4.0Facilities
    • 6.0Staff
    • 4.0Atmosphere
    • 2.0Cleanliness
  • Anonymous
  • Argentina, Female, 18-24
  • Globetrotter
  • 25 reviews
25th Feb 2017
5.4

Let's start with location, even though it says in its name that it is in shinjuku the truth is, is actually about a 20 min walk from the clubs and restaurants. The hostel? Super ran down, not a lot of maintenance is done to the place, compared to all of the hostels in Japan it looks like a dump. Showers are all the way on the basement and not too clean. The lounge sucks. Overall bad experience and it is really expensive for what you get.

    • 4.0Value For Money
    • 10.0Security
    • 6.0Location
    • 4.0Facilities
    • 6.0Staff
    • 4.0Atmosphere
    • 4.0Cleanliness
11th Feb 2017
7.4

Decent enough place of you don't have much stuff. No electrical outlets or way of charging your stuff in your capsule though, big bummer. They provide outlets near the lockers. Capsules are spacious enough though. Lockers are the tall skinny kind. Only a single elevator for all ten floors and no stairs, you might have to wait a bit. Plenty of toilets though. Awkward having showers only in the basement.

    • 8.0Value For Money
    • 8.0Security
    • 8.0Location
    • 8.0Facilities
    • 8.0Staff
    • 6.0Atmosphere
    • 6.0Cleanliness
  • Anonymous
  • New Zealand, Male, 25-30
  • Novice Nomad
  • 1 review
26th Dec 2016
6.3

If you're looking for a cheap place to stay then this is it. Although it says Shinjuku it's actually two metro stops to get to all the bars which is kind of a pain. The mattress and pillow are hard but the worst part is there's no plug in the capsule. Don't plan on showering because the water switches from hot to cold every 2 minutes.

    • 4.0Value For Money
    • 8.0Security
    • 4.0Location
    • 4.0Facilities
    • 10.0Staff
    • 6.0Atmosphere
    • 8.0Cleanliness

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