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Ace Inn Shinjuku Reviews

5-2 Katamachi, Shinjuku-ku, Tokyo, Japan

Reviews & Ratings Explained


1359 Total Reviews
  • 81%Value For Money
  • 80%Security
  • 85%Location
  • 86%Staff
  • 74%Atmosphere
  • 74%Cleanliness
  • 74%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Basic but cheap! Good for short stay

  • 26th Nov 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 25-30
  • (1 review)


Fantastic hostel!


I was really enjoying my stay this place. Good staff and big common room. Easy to make new friends. If you are backpacker you can enjoying your stay there. バックパッカーには快適な宿だと思います。 staffの皆さんも親切で常に居てくれるので安心です。上の階の共有スペースもとても大きく皆でワイワイ出来る雰囲気と自分次第では簡単に友達が出来ます。ベットはカプセルホテルみたいな形で小さなプライベートが持てます。コンセントは少ないですが特に問題なかったです。シャワーが10分無料のコイン制ですが自分は問題無かったです。新宿から一駅とアクセスも良く電車が無くなっても歩いて来られる距離でした。楽しかったですありがとうございました。また利用します。

  • 14th Nov 2014
  • Novice Nomad
  • Anonymous
  • Japan
  • Male, 31-40
  • (1 review)


The staff is great and the location is awesome for tokyo. Right next to a station and only one stop from shinjuku sanchome is hard to come by at this price. The other guests are sometimes loud, or make messes but I don't fault the hostel itself for that.

  • 31st Oct 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


The Hostel is perfectly adequate if you're going on vacation in Saigon or perhaps Transnistria, but the photos on the page are deceptively clean, and of course you can't smell a picture like you can an elevator, a room, or a lounge. Because you will smell them, a lot, as the odour of feet permeates the entire property. While of course removing one's shoes before entering the interior of a building is a common custom in Japan, I don't believe that nauseating smells are. Try again, Ace Inn.


I wasn't thrilled about the capsule idea, but the space was big enough. I liked the privacy and quietness of the facility. The restrooms on the first and 9th floors were fine, but the one on the floor where we stayed smelled so bad it made the whole room smell bad.


Building and facilities are a bit tired, but the staff are very friendly and helpful and the location is great.




Common room upstairs is a good place to meet people. Staff is friendly. All other accommodations are suitable for the money. Not the best place ever, but don't worry about staying here if you're in a pinch.

  • 2nd Oct 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)


Large common area room, nice to meet people. The "Capsules" are quite large, easy to get in-out, sit in. The have to get that carpet steam-cleaned, but in general good repair state. Helpful staff at front desk.

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