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Ace Inn Shinjuku Reviews

5-2 Katamachi, Shinjuku-ku, Tokyo, Japan

Reviews & Ratings Explained


1182 Total Reviews
  • 81%Value For Money
  • 80%Security
  • 82%Location
  • 86%Staff
  • 74%Atmosphere
  • 74%Cleanliness
  • 73%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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not so much going on, but i must admit i did not spend much time at the inn, because i was busy exploring all day. Fine little cabin with enough room to move around in there, but be ready for a thin/quite hard mattress. The area around the hostel is not so exciting, but it is a nice walk to Shinjuku, and right next to the metro! That was a very nice surprise when coming out of the station with my way too big bag with no wheels!

  • 2nd Jan 2014
  • Novice Nomad
  • Anonymous
  • Denmark
  • Female, 18-24
  • (1 review)


Cool people and nice staff

  • 2nd Jan 2014
  • Novice Nomad
  • Anonymous
  • Finland
  • Female, 25-30
  • (1 review)


Hostel was clean enough and staff were friendly, just felt that the 3000 yen i paid was a little steep compared to other hostels around Japan, considering that the others were all a lot cheaper, tidier and better equipped.


Great location, walking distance to Shinjuku and very close to the metro. Some of the staff were very friendly and helpful. Don't like that you have to pay extra for the shower, and lock-out between 2.00-5.00. The capsule bed was comfortable!


Great place, great people, great service! Thank you so much guys!

  • 25th Dec 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • All Female Group, 18-24
  • (1 review)


Be careful when booking, as we were expecting a capsule hotel, instead we were in a room with 12 other people


Is OK for the price but it could be more secure, I really don't like that you have to pay for showers they could just charge you extra, the didn't clean beds while you are staying


A nice hostel with good location and a very friendly english speaking staff. I recommend this hostel with all my heart.

  • 25th Nov 2013
  • Novice Nomad
  • Anonymous
  • Sweden
  • Male, 18-24
  • (1 review)


The whole hostel is not clean at ALL! We were discussed! The common room looked liked it wasn't clean for ages! No place to charge your phone, would recommend to put near the beds..., For such a big hostel its ridicules to have 2 showers, that cost money (?!)!!!!


Staff was great, capsules and washrooms were clean. Capsules don't have electrical outlet inside like many other places which is a pain. Also the showers cost 100 yen for "10 minutes" but it's certainly not 10 minutes, more like 5 minutes. Again, not a huge deal, and they warn you when you check in, but still...other capsules offer showers for free. Overall experience was fine. The clientele of this capsule is skewed more towards foreigners and young people, which means that it's generally loud.


Staff were very friendly and showed us where to go in the local area to have a big night out. Hostel is well located, and though the common area was a bit rough around the edges, was clean and seemed well run. Enjoyed staying here for my first couple of days in Tokyo! Not as stylish or cool as some hostels, but loads of beds means its easy to get a place to sleep, even on those tricky weekends in Tokyo where everywhere seems to be booked up!


Pros: Cheap :) If you're travelling on a budget it's great. Nice capsule offering privacy. Free towel and clean linen. Cons: Free wi-fi didn't work, didn't have this trouble anywhere else i stayed. Showers were coin and timer operated which was weird. Be aware: Lockers provided are tall and skinny and not suitable for luggage. Overall it was a cheap, warm bed and that's all i really needed.


The capsule beds are good but they mess with your sleep pattern! Not much security as anyone could walk in although you do get lockers.


Very disappointing to reach your hostel and then hear about a 2-430am curfew. 100yen for a 10min shower is also a bit annoying. There was like 6power plugs for 28beds, so was a challenge to get phone charged. Expensive for big but underequiped capsules.

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