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Ace Inn Shinjuku Reviews

5-2 Katamachi, Shinjuku-ku, Tokyo, Japan

Reviews & Ratings Explained


1280 Total Reviews
  • 73%Value For Money
  • 75%Security
  • 80%Location
  • 85%Staff
  • 70%Atmosphere
  • 70%Cleanliness
  • 67%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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It was very dirty, puke stains nest to every bed. toilet not working prpoerly.


While close to a subway station, I found a few things strange about this hostel. I've never before had to pay to use the shower in Japan- here it's 100yen per 10 minutes. Speaking of which, there was a very heavy smell in the showers and there's dust and mold in places. I'm willing to forgive a lot, but when I have to pay to use _the water_... There were also very few plugs in each of the capsule-style rooms, so lots of time was lost sitting near outlets waiting for objects to charge.


The staff was nice but the facilities were sub-par. The place needs a renovation, not a simple cleaning - especially for the price. My floor/building smelled awful. The bathroom sinks were either clogged or extremely dirty. The floor looked like it was cleaned one a month. Also, paying 100YEN for a 10min shower is not right - especially in those conditions. There was no pressure, the shower room was dirty, my hot water fizzled out half way through. The bed was also hard and the room stagnet

  • 25th Apr 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


Nice staff, close to Akebonobashi Station, very social atmosphere. Good age group of the other travelers for me, as most people seemed 25-35 rather than under-20 like you see at a lot of hostels. Big common room. Overall, not the cleanest, but more just old furnishings and linens than actually unclean stuff. Showers cost 100¥ and are in the basement so that's not great, and the single, slow elevator is also a downside. Why not just include the cost of showers in the price? Poor business strategy


The basic dorm on the 10th floor is a bit soul-less and a touch grubby, but it's a budget room so if you're only using it as a base it's fine. Power sockets were a bit sparse and awkward to use with UK travel adapters. Fab location - 2 subway stops from Shinjuku station, very easy to find and made getting anywhere in the city a breeze! Showers in the basement cost Y100 for 10 mins but that was more than enough time. They were good showers, hot & powerful! Free hairdryers at reception too!


The staff was fabulous. Very helpful and spoke good English. The bathroom is in the courtyard which can be cold in the middle of the night when you are in you PJs.


I have no other Tokyo hostels to compare with but compared with those in Kyoto the place was a bit less well looked after. The location was OK but there are more exciting areas e.g. closer to Shinjuku station. Staff were great. Since there are plenty of people there you are bound to meet some that you get on with. Showers were a bit of a farce having to remember to take your wallet for the coin operated water. And the one elevator serving all floors was not ideal. Overall OK.


good location was the only one reason should to stay there. very close to subway 2 stations for shinjuku. cons >> pay 100yen /1min shower >> no plugs for charge phone >> toilet had foul smell >> strangers could access in hotel very easily,low security


Bads were broken, elevator smell like ...


Location is great, 2 subway stops from central Shinjuku. Not really a great atmosphere, but maybe that was more the people staying there during my stay.


Very kind staff, but a pity the only showers were con-showers in the basement...

  • 13th Apr 2014
  • Novice Nomad
  • Anonymous
  • Sweden
  • All Female Group, 25-30
  • (1 review)


Great place for any backpacker.


Ace Inn was a comfortable hostel, in a great location. Sam on reception is awesome and was always willing to help us! I would stay here again :)

  • 11th Apr 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)


Everything is nice except the lack of facility (such as no private bathroom for shower but it's probably because of the culture? I'm not sure). Some staffs were not friendly at all, we booked through hosteworld for 9-11 April and 13-14 April, apparently the hotel kept telling us that no room available for 12 April, but on 12 April, it seemed like some of the rooms were still available, then I had to re-ask again if there is a possibility to book for 12 April, then they said yeah it is.

  • 9th Apr 2014
  • Novice Nomad
  • Anonymous
  • Indonesia
  • All Female Group, 18-24
  • (1 review)


A capsule hostel near Akebonobashi metro. The capsules themselves were quite clean and had an electrical outlet just outside. The shared bathroom had an unpleasant odour which lingered all the time. The showers required 100 Yen per 10 minutes which was very frustrating. It is the only hostel that I have visited that demands this, as all the others offered soap and shampoo too. The common room was quite dirty and dilapidated. No curfew but good for a 2 night stay, max. The staff is very friendly.


Great place to stay if you're looking to meet up wih fellow travellers and explore Tokyo. Is a 2 minute walk from a subway station, and also has some pretty good facilities considering the price per night.

Owner Comment (Hide)
Thank you for your comment! We are glad to know you enjoyed with other guests at our hostel. Hope to see you someday again! Arigato!!


They closed the heater early in the morning so it got cold


Will stay again here! Very good location!

Owner Comment (Hide)
Thank you for your comment!! We are also happy to welcome you anytime!! Arigato gozaimasu!!


I've been here a few times. Chose to come back. Had loads of fun, but it always depends on who you meet. If you're not too fussed about having amazing facilities (and if you're staying at a cheap hostel you probably shouldn't) then this place is just fine. Close to Shinjuku and good access to everywhere else by metro. Also, some guy and I fixed the broken guitar string. You're welcome.


Ace Inn more like a hostel than a capsule hotel. Imagine bunk beds boxed in on 5 sides with the sixth side having a curtain and you will get the idea. Tall metal clothes lockers are provided for storing property but are located in the dorms which makes them difficult to access when the lights are off and noisy to use potentially disturbing other guests. WiFi was provided on each floor but power outlets were a long way from the beds.

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