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Ace Inn Shinjuku Reviews

5-2 Katamachi, Shinjuku-ku, Tokyo, Japan

Reviews & Ratings Explained

80%

Rating
1549 Total Reviews
  • 82%Value For Money
  • 80%Security
  • 87%Location
  • 88%Staff
  • 77%Atmosphere
  • 74%Cleanliness
  • 74%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

Best value for location! Shinjuku is the place to be in Tokyo. Ace fosters a very fun environment and is easy to meet fellow travelers and party-goers. If you are looking for a quiet, relaxing place to stay, Ace is probably not the best option. But if you're looking for a good time or to meet friendly people, stay at Ace! Nice, clean facilities and helpful staff too.


69%

Not enough electricity plug to recharge electronic devices

  • 2nd Sep 2015
  • Novice Nomad
  • Anonymous
  • Hong Kong
  • Male, 31-40
  • (1 review)


74%

The kitchen is far too small and very poorly equipped and in terms of cleanliness seems forgotten


71%

Definitely smelly bathrooms - I stayed 3 nights and it didn't seem they swept or mopped in there. Just a little grimy and dirty everywhere. That might be due to the clientele - so close to Shinjuku there was definitely a party vibe which is fun sometimes and annoying/tiring at others. Also, as another mentioned, the cubes get very stuffy even with AC on cold elsewhere. They are trying though! And no outlet in your cube :( The staff were very nice and helpful though!


80%

Great staff, close by the metro. Good value for money. Enjoyed my stay


80%

Need more power outlets!!


100%

Great stay, thanks!

  • 25th Aug 2015
  • Novice Nomad
  • Anonymous
  • France
  • Male, 25-30
  • (1 review)


63%

Comfortable capsule beds. However, the air in the rooms (5th floor) was pretty bad and smelly. Same goes for toilets and washing facilities (which were clean, however). Entrance area and common room on the 9th floor could use an upgrade - especially the common room needs new sofas and decoration. Some of the signs that are distributed throughout the hostel and explain Tokyo and its sights (a nice touch) look like they are 10 years old. Kitchen area was dirty and uninviting.


94%

Really good place to go for first timers to Japan- they have friendly tips posted everywhere!


100%

Booked last minute and what a great decision. Incredible fellow travellers, a great vibe, an amazing location (right downtown Shinjuku) and a definite highlight would be the staff who took us out and showed us a great time in their home city! Shout out to Madoka and Shiori - so friendly and helpful with bookings, advice, introductions, etc! And comfy beds - whether it was trying to catch an early night's sleep or a VERY early (6am) sleep after a long night. Would highly recommend!

  • 19th Aug 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Male, 25-30
  • (1 review)


83%

It's pretty much what you expect for a cheap hostel in central Tokyo. The beds are certainly not 'Gaijin' sized like stated(I'm 5'11/178cm) and definitely was taller than the bed. Also, wouldn't recommend for the claustrophobic as the beds are surrounded by walls with a narrow opening at the end but the staff were fantastic and helpful and you get what you pay for.

  • 19th Aug 2015
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Male, 18-24
  • (1 review)


89%

The staff were very friendly, spoke excellent English, and had fun decorations everywhere, such as teaching Japanese phrases or Japanese cartoon characters. It is very easy to get to Shinjuku station from there.

  • 19th Aug 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


86%

Very convenient hotel, perfect for saving money. Fixing the elevator door won't do nay harm!

  • 12th Aug 2015
  • Novice Nomad
  • Anonymous
  • France
  • Male, 18-24
  • (1 review)


91%

Great hostel, English speaking staff, easy to meet people, comfortable beds, really clean, well organized and helpful right next to the station. You will feel welcome there!


80%

Great value and easy. Spacious comfortable bunks.


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