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Ace Inn Shinjuku Reviews

5-2 Katamachi, Shinjuku-ku, Tokyo, Japan

Reviews & Ratings Explained


1249 Total Reviews
  • 73%Value For Money
  • 76%Security
  • 81%Location
  • 85%Staff
  • 68%Atmosphere
  • 68%Cleanliness
  • 67%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Great place to stay if you're looking to meet up wih fellow travellers and explore Tokyo. Is a 2 minute walk from a subway station, and also has some pretty good facilities considering the price per night.

Owner Comment (Hide)
Thank you for your comment! We are glad to know you enjoyed with other guests at our hostel. Hope to see you someday again! Arigato!!


They closed the heater early in the morning so it got cold


Will stay again here! Very good location!

Owner Comment (Hide)
Thank you for your comment!! We are also happy to welcome you anytime!! Arigato gozaimasu!!


I've been here a few times. Chose to come back. Had loads of fun, but it always depends on who you meet. If you're not too fussed about having amazing facilities (and if you're staying at a cheap hostel you probably shouldn't) then this place is just fine. Close to Shinjuku and good access to everywhere else by metro. Also, some guy and I fixed the broken guitar string. You're welcome.


Ace Inn more like a hostel than a capsule hotel. Imagine bunk beds boxed in on 5 sides with the sixth side having a curtain and you will get the idea. Tall metal clothes lockers are provided for storing property but are located in the dorms which makes them difficult to access when the lights are off and noisy to use potentially disturbing other guests. WiFi was provided on each floor but power outlets were a long way from the beds.


If I was to stay in Tokyo for 2-3 days, this place would be awesome! Friendly staff who can speak English well. No curfew. Nearby subway station. Facilities are a little average but you get what you pay for. This place can get a little rowdy sometimes (especially on rainy days when the teeny bop kids stay inside), but this can be the case with all hostels, luck of the draw. Met a great bunch of people here too, which was probably the best thing about this place. The people you meet!


Really enjoyed the stay! I have travel everywhere in the world, staying at luxury hotels where the people never spoke a single word to each other. With hostels, you can travel alone without being alone. The staff at this hostel were very kind and helpful. I would definately stay here again. Thank you Jason and Reina!


A great value place to stay and would defo stay again.


Second time staying here. Good stop over in Tokyo. Good access to subway and only 5mins train to Shinjuku. would recommend.

Owner Comment (Hide)
Arigato Gozaimasu!! Thank you very much for your comment! We are happy to know you had enjoyed staying with us. Hope to see you again!!


I found this a good place for its location but atmosphere was not the best and it stung like feet.


Comfy beds in a semi-pod set up which is good. Decent facilities. Common room is good with vending machines. Helpful staff Good location! Right by the metro. Would recommend.


Positive points : THE PRICE !! Location is perfect nice staff , quiet dorms , possibility to smoke on balcony before 11 P.M,lockers, Negative points : not clean enough (especially the toilets on 10th floor) and floor and walls are quite damaged,matress is quite hard (it doesn't disturb me tough) and pay 100 yen for shower. Altough there were some negative points , my stay was very cool , thanks to the location i could visit a lot in only two days and a half.I will definetly come back soon

  • 26th Feb 2014
  • Novice Nomad
  • Anonymous
  • France
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for staying with us and your comment!! We are very glad that you enjoyed your stay with us and liked our location, price, staff, and beds. And also we have to clean all our hostel more carefully. Even though our building is not brand new, we will definitely make effort to keep all facilities clean everyday. The reason why we set 100yen coin operated shower is only for time limit. We also offer you towel, body soap, and shampoo for free, instead. Hope all of you understand it.


So far so good.


If you are a group of young male Australians whose only desire is to get drunk then this is the place for you. The communal room on the 9th floor is the most depressing space I have experienced in Japan. The capsule beds are hard and have no power points in them.

Owner Comment (Hide)
Thank you for staying with us and your comment!! We are very sorry that you didn't have a good time in the common room. Luxury capsule beds have a power point beside the bed for each guest. Even if you stayed in the Economy capsule beds, you can use some power points in the room. Or, we are happy to let you use power point in the reception desk.


Thank you to all the staffs of Ace Inn. Keep it going.


Good location however was unaware of the 2am curfew this hostel has. Not ideal if you're looking to enjoy the Shinjuku nightlife. Each shower will cost you an extra 100Yen.

Owner Comment (Hide)
Thank you for staying with us and your comment!! We are sorry that you were annoyed with the curfew. However, we have just stopped the curfew because we really want all guests to enjoy the night life in Tokyo! Our location is walk distance from Shinjuku, so you don't have to be worried about the last metro!! The reason why we set 100yen coin operated shower is only for time limit. We also offer you towel, body soap, and shampoo for free, instead. Hope all of you understand it.


We stayed at a very unfortunate time - it was snowing and the hostel had a power cut. They offered us a full refund or half price stay. Since it was already midnight and snowing we stayed. Considering the circumstances, the staff handled all of our problems/questions pretty well.


Things I loved: - staff (the little guy at the front desk was so sweet and helpful) - the capsule-type beds - the free internet and computers in the lobby - receiving a bath towel and hand towel upon entry cons: - I'm afraid of waiting for the elevator if there is an emergency and I need to exit the building quickly

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