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Ace Inn Shinjuku Reviews

5-2 Katamachi, Shinjuku-ku, Tokyo, Japan

Reviews & Ratings Explained


1317 Total Reviews
  • 76%Value For Money
  • 76%Security
  • 81%Location
  • 87%Staff
  • 74%Atmosphere
  • 72%Cleanliness
  • 71%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Very nice staff. And the location is great as it's really close to the subway.


Hostel was handy to Shinjuku station. While the dormitory was clean the rest of the building was run down and felt quite dirty, particularly the common area. Staff were polite.


Ace Inn was a really great place to stay, I only say poor security because at the time one woman had some how got her hands on a spare locker key and was staying at the ace inn for free, but nothing was stolen. The staff are lovely and so so helpful. And the capsules are actually a lot bigger then I expected, and more private then a usual dorm room which was nice.


The staff were very friendly! No complaints with this hostel. It is cheap and you receive great service.

  • 3rd Jul 2014
  • Novice Nomad
  • Anonymous
  • Denmark
  • Male, 18-24
  • (1 review)


Pretty underwhelming. While I had no specific issues with it, the girls we were travelling with reported there was a used tampon in the female shower (1 of 2 female showers for the whole hostel, it seemed) for a number of days. Only one set of shower facilities for the whole building, and they're in the basement. Showers also cost 100 yen. Dorms very noisy and bright at night, and could be quite warm. The location was great, although I'd find somewhere else if I went again.


I booked last minute and was a bit further from shinjuku station than I thought but the place was very tidy, clean, the staff were very lovely (were kind to point out their fave eating spots nearby), there were free computer facilities and tea/coffee, lockers and the bed was comfortable and roomier than I expected for a capsule bed!

  • 25th Jun 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 25-30
  • (1 review)


Great atmosphere and a great party crowd. The staff were great too. The problem was having to part with a hard earned 100 yen just to have a shower! The place was a little dingey too.

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