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Ace Inn Shinjuku Reviews

5-2 Katamachi, Shinjuku-ku, Tokyo, Japan

Reviews & Ratings Explained


1484 Total Reviews
  • 82%Value For Money
  • 82%Security
  • 83%Location
  • 88%Staff
  • 78%Atmosphere
  • 80%Cleanliness
  • 79%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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very nice place and friendly stuff....good location . i would recommend this place to anyone hanging around Shinjuku


Fantastic place to stay! The hostel itself is easily accessible and is within walking distance of Akebonobashi Station. The hostel staff are warm and friendly, and the hostel itself provides enough for a comfortable stay. I personally find the capsules nice and cosy and it also offers a lot of privacy. Will definitely stay here when I come to Tokyo again in future!

  • 26th May 2015
  • Novice Nomad
  • Anonymous
  • Singapore
  • Male, 25-30
  • (1 review)


This is a no-frills place to stay in Tokyo. Don't expect the best and you'll love it here. PROS: - Great location - Private beds CONS: - Bathroom smells bad - Limited to 10 minute showers - Lockers can't fit large luggage - Big room means someone will wake you up during your sleep


Located 25 min walk from shinjuku, or a short metro trip away. Beds were a bit too thin but wooden capsules nice. Not the best collective hostel experience. Nice and clean hostel for those who go for the Tokyo experience, not for the party experience.


A very basic option a train ride away from shinjuku. Showers are limited to 10 mins with a token and dorms are not in capsule format as you usually get in Japan so zero privacy.


Pleasant, conveniently located, backpacker-friendly capsule hotel with easy access to both metro station and Shinjuku.


I love this hostel so much I am Mookie and I stayed here for 4 times already It is always nice to be here staffs are friendly and everyone are nice Meeting a lot from friends from a common room on 9th floor Have a great experiences.


A good hostel with very comfortable beds in the cabins. Location could of been better as I always needed to use the underground to get anywhere but then again I should of stayed at a hostel in Shibuya which is a lot better than shinjyuku. Ten minute rule for the showers was shocking I felt like I was in prison or something but apart from them things very good hostel with very friendly staff!!!


I stay in wooden cabin type .First I satay here for 4 night ,than I back here again after a week for another 3 more night .Good location ,good security ,privacy ,clean ,free computer/Internet and free coffee& tea 24 hours.Not easy to get a chip place to stay in Tokyo anyway.


Nice little hostel. Good location - right next to Akebonabashi station so very easy to get around Tokyo. Especially easy to get to Shinjuku and Shibuya (the two biggest districts). Good wifi, lots of storage space, cute little capsule beds. Was a bit more expensive than i would have liked to have paid for a hostel, but seems like the price is typical of other places in Tokyo. Atmosphere was lacking a bit - common room on top floor was always empty and not much to do in there.


Fantastic hostel, staff couldn't have been more helpful with sightseeing and booking trips. It was right next to the subway so location couldn't have been better, especially for the price. Would recommend to anybody visiting Tokyo on a budget.

  • 27th Apr 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


The staff were very helpful an spoke English well. The common area is huge, although seemed to be hardly used. The location is good, right next to a Metro station. The capsule beds at this hostel were creaky, with a poor hard mattress, and no outlets. They also got very hot at times. The lockers are too small to fit a large backpack or suitcase, but there is other storage. Overall a good hostel and easy to meet people. Next time I would try a dorm style room.


Good location right near the subway station. Easy to get to lots of the best sights of Tokyo. Good shower and laundry facilities.


This hostel felt cold and money grabbing compared to most around Japan. Barely welcomed, we paid and were thrown a key, not even shown where the lift to the upstairs floors were! Plus the 10 minute shower rule is just stupid, you have to queue at reception to get a token for a shower, and there are four for a building with hundreds of people in! Much better places to stay in Tokyo that are far more welcoming, go elsewhere.


It was amazing, I will come back 👍

  • 14th Apr 2015
  • Novice Nomad
  • Anonymous
  • China
  • Female, 18-24
  • (1 review)

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