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Ace Inn Shinjuku Reviews

5-2 Katamachi, Shinjuku-ku, Tokyo, Japan

Reviews & Ratings Explained


1458 Total Reviews
  • 82%Value For Money
  • 80%Security
  • 83%Location
  • 89%Staff
  • 78%Atmosphere
  • 79%Cleanliness
  • 78%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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This hostel felt cold and money grabbing compared to most around Japan. Barely welcomed, we paid and were thrown a key, not even shown where the lift to the upstairs floors were! Plus the 10 minute shower rule is just stupid, you have to queue at reception to get a token for a shower, and there are four for a building with hundreds of people in! Much better places to stay in Tokyo that are far more welcoming, go elsewhere.


It was amazing, I will come back 👍

  • 14th Apr 2015
  • Novice Nomad
  • Anonymous
  • China
  • Female, 18-24
  • (1 review)


Perfectly placed to get to shin juku there is an amazing ramen restaurant across the road. Always full of people

  • 9th Apr 2015
  • Novice Nomad
  • Anonymous
  • England
  • Female, 31-40
  • (1 review)


It was a very strange experience inside those capsule, creepy but very funny. The place is very near Akebonobashi Station, so excellent position. It's not the top of hygiene, and the showers are quite far (we were at 5th floor and the showers at -1) but I must say that afterall it was not so bad and surely it is very cheap, so for the price you pay it's ok.


Beds were really really hard. This was my first hostel on the trip and found out after most places had more comfortable sleeping capsules. No outlets in capsule in bigger dorms. Got upgraded to luxury and was much better, bad roommates turning lights on early am which wasn't the hostels fault at all, they do had curtains on the bunks which was nice. Kitchen/common area could have been a bit cleaner.


Only stayed 1 night but it was a good night! Girl at the front desk was awesome!


My first stay in a capsule and as they say, it's all about the experience! If you can put up with a little dirt and grime accompanied by awful septic smells, then you will have no problem at ACE. It's a great value for its location to Tokyo's nightlife.


No power in the beds, bathrooms weren't very clean and the common room is dirty old and falling apart.


Always lovely to stay here when in Tokyo. Cheap, convenient and very clean.


Super nice place to stay. Staff where really nice and helpful.

  • 18th Mar 2015
  • Novice Nomad
  • Anonymous
  • Scotland
  • Male, 18-24
  • (1 review)


Nice location just walk only a few minutes from the station and the place is easily found. For the shower, there is a limited time to use the shower and it was pretty difficult to me.

  • 13th Mar 2015
  • Novice Nomad
  • Anonymous
  • Thailand
  • Female, 18-24
  • (1 review)


Staff were friendly and helpful. All had smiles on their faces and were welcoming. Good price and convenient

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