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Ace York Reviews

Micklegate House, 88-90 Micklegate, York, York, England

Reviews & Ratings Explained

85%Overall Rating

From 184 ratings
  • 86%Character
  • 85%Security
  • 93%Location
  • 83%Staff
  • 79%Atmosphere
  • 81%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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80%

Good staff, nice location and vary good value for money.

  • Novice Nomad
  • 24 Dec 2012
  • Anonymous
  • India
  • Male, 18-24
  • (1 review)


77%

FIRST BYB IVE EVER SEEN WITH A SAUNA, GOOD SIZE OF ROOMS, AND HISTORY AND CHARACTER IN IT. WILL BE MY CHOICE IF I GET BACK TO YORK

  • Novice Nomad
  • 24 Dec 2012
  • Anonymous
  • Spain
  • Male, 25-30
  • (1 review)


93%

This is an absolutely amazing hostel. It is in a gorgeous historical building, located close to the train station and a short walk to the historic center of York. We stayed in a private room, which was definitely on par with a budget hotel room (even had tea/coffee and a small TV!). The dorm room we saw also looked nice. We received excellent service at the reception. The hostel has a nice-looking bar and a small games room. Breakfast was mediocre, but I don't complain about free food.

  • Novice Nomad
  • 23 Dec 2012
  • Anonymous
  • Canada
  • Couple, 25-30
  • (4 reviews)


100%

A very lovely hotel! The room was beyond my expectation! Staff is more than willing to help!

  • Novice Nomad
  • 21 Dec 2012
  • Anonymous
  • China
  • Male, 25-30
  • (1 review)

Owner Comment (Show)
Hi Tao. Thank you so much for giving us 100% and I'm very happy that you enjoyed your time with us. Hope to see you again. Regards, Brian

90%

This was the nicest looking hostel I've stayed in so far. Rooms were very large and dining room was as well. Staff was friendly and helpful and always at the front desk. It was a bit cold in the rooms though, but I'm sure it was because of the large windows

Owner Comment (Show)
Hi Cassie. Glad you loved our beautiful hostel but you should have told us if you were a little cold as al the rooms have centrally controlled aircon and can be too hot at times. Hope to see you again if you are passing this way. Regards, Brian

90%

Good value for money for my purposes...I had to bee in central Yok on he Thursday night and the Friday morning Have been there before under the previous regimes

Owner Comment (Show)
Hi Richard. Glad you had a good time here and hope to see you next time you're in York. Regards, Brian

87%

I emjoyed i stay very much

  • Novice Nomad
  • 18 Dec 2012
  • Anonymous
  • England
  • Male, 41+
  • (1 review)

Owner Comment (Show)
Ho Timothy. Glad you had a great time here and we hope to se ou again! Regards, Brian

77%

The night club nearby is too noisy sometimes.

  • Novice Nomad
  • 18 Dec 2012
  • Anonymous
  • China
  • Male, 18-24
  • (1 review)

Owner Comment (Show)
Hi Xiangyu. I'm afarid that we are in the city centre and in the heart of York nightlife. It can be noisier here on a weekend but some nights are very quiet here at Ace. We hope that this didn;t put you of if you are thining of coming to York again and we hope to see you again. Regards, Brian

90%

We thoroughly enjoyed our time there. If there were problems, the staff were onto it straight away. We would recommend Ace York to our friends. The staff were so helpful and knowledgeable as well as being friendly. Our ages range from 15 to 63 (there were 5 of us) so it suits a cross-section of the population. We had trouble width plumbing, but staff promptly responded. The location means that you do not have to have transport at all around York, and it is just a short walk from the station.

  • Novice Nomad
  • 17 Dec 2012
  • Anonymous
  • England
  • Female, 41+
  • (1 review)

Owner Comment (Show)
Hi Helen. I'm glad that you had a good time here at Ace but I am a little sad that you marked us down for facilities and cleanliness as we strive to provide everything for guests. We hope to see you again if you are passing through York and if there is anything you think we can improve on we'd be happy to help. Regards, Brian

63%

The duvet and pillow is not clean. Even the covers are fine, but it disappoints you when you see them.

  • Novice Nomad
  • 17 Dec 2012
  • Anonymous
  • China
  • Male, 18-24
  • (3 reviews)

Owner Comment (Show)
Hi Jue. All of our laundry is cleaned in house and if there is a problem with it you should have reported it to staff straight away and we would have exchanged it for you. It makes me sad when the vast majority of people have a great time here then one person comments on something negative rather than ask us to sort it out first. We hope to see you again and if you ever have any probems here then please tell a member of staff and we'll be be happy to help. Regards, Brian

83%

Very charming hostel, clean and nice. Not enough showers I think (one per room, but when we're 10, that can be a problem), with 2 extra out of the rooms. Nothing else to say. The location is not far from the train station or the city centre, and the street is pretty busy with pubs and clubs, although the hostel is quiet at night, so perfect !

  • Novice Nomad
  • 15 Dec 2012
  • Anonymous
  • France
  • Female, 18-24
  • (3 reviews)

Owner Comment (Show)
Hi Jane. I'm glad that you a good time here and the price of the room is reflected by the number of showers per person. If you book a 10 bed dorm it is very cheap compared to a 6 bed dorm. Hope to see you again. Regards, brian

100%

Great service from staff thankyou.will come again

  • Novice Nomad
  • 15 Dec 2012
  • Anonymous
  • England
  • Male, 31-40
  • (1 review)

Owner Comment (Show)
Hi Peter. Glad you had a great time and thanks for the 100%! We look forward to seeing you again soon. Regards, Brian

67%

The shower in my room had NO hot water!!! I cannot believe it. Such a terrible experience.

  • Novice Nomad
  • 15 Dec 2012
  • Anonymous
  • China
  • Female, 18-24
  • (1 review)

Owner Comment (Show)
Hi Shan. I'm sorry that you didn't have hot water as all the showers are powered by their own elecrtic heater. If you had informed a member of staff we would have fixed it for you straight away as very occassionally they can trip. There are also communal bathrooms on the 2nd and 3rd floor which you could have used. We hope to see you again if you are passing through York and if you have any concerns we are here to help. Reagrds, Brian

90%

Great Character, but not a very social hostel for a lone traveler.

  • Novice Nomad
  • 15 Dec 2012
  • Anonymous
  • New Zealand
  • Female, 18-24
  • (5 reviews)

Owner Comment (Show)
Hi Kelly. I'm sorry that you didn't have the social experience that you were expecting but it all depends on who else is staying at the time. I hope that if you come back here again you will find some interesting folk here. Regards, Brian

100%

Wow! What a amazing hostel! Great location and setting. The staff were brilliant and friendly throughout our stay. 10/10!

  • Novice Nomad
  • 14 Dec 2012
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Hi Katie. we are so glad when peope give us 100% and it makes me very happy that you loved your stay with us! Hope to see you again. Regards, Brian

73%

The interior looked amazing but the rooms were rather standard. I stayed in a 10-bed dorm, the room was big but very noisy as we had air conditioning/heating next to our room. It was extremely loud and very annoying. We were just two people in the room so it was okay as we just had one tiny bathroom with a toilet and shower. I imagine that it must be horrible if the room is booked! The atmosphere of the hostel wasn't very great but this definitely depends on the people there.

  • Novice Nomad
  • 13 Dec 2012
  • Anonymous
  • Antarctica
  • Female, 25-30
  • (1 review)

Owner Comment (Show)
Hi Melanie. I'm sorry that you didn't think our rooms were as exciting as the main building's decor/history but we are a hostel and although we have 4 stars we still provide basic, budget accommodation for travellers around the world. There is one bathroom in every dorm, so this is reflected in the price, hence why a 10 bed dorm is considerably cheaper than a 6 bed dorm. We also have a couple of communal bathrooms on the 2nd and 3rd floor which can bve used 24 hours per day. I'm sorry that it was a bit quiet when you stayed but December can be very quiet at times. We hope to see you again if you are travelling through York again. Regards, Brian

83%

Good hostel, great staff. Key cards were not working when I visited which was a slight concern. Noise from the club out the back but who comes to a hostel without earplugs?!

  • Novice Nomad
  • 07 Dec 2012
  • Anonymous
  • England
  • Male, 31-40
  • (1 review)

Owner Comment (Show)
Hi Phil. I'm glad that you had a good stay with us but I don't understand why you have downgraded us for security when we actually made it more secure by taking every guest individually to their rooms while we had our card system fixed? Anyway, thank you for your comments and we hope to see you again. Regards, Brian

80%

room was ok for a family room! value for money! however if you stay in room 15 and it sounds like you are sleeping at heathrow airport it will be the extractor fan in the communal bathroom next door! took us till 5am to realise what the noise was! good jov i can sleep through an earthquake! not sure about the rest of the family!

  • Novice Nomad
  • 01 Dec 2012
  • Anonymous
  • England
  • Female, 41+
  • (1 review)

Owner Comment (Show)
Hi Clare. I'm sorry that the fan from the neighbouring bathroom kept you awake but we are going to relocate the family room soon to the ground floor and create better noise insulation for the fan in that room. We hope to see you again if you are coming to York and if there is anything you need while you are here then don;t be afraid to ask. Regards, Brian

83%

Would definitely stay here again. Historic building made into a hostel, little signs with stories everywhere. Big enough rooms, clean, etc. Free breakfast included (fruits, cereal, croissant, toast, juice, milk) & free WIFI but only downstairs apparently. Nice staff. Was only like a 5 minute walk into the town centre. Had no complaints!!

Owner Comment (Show)
Hi Jennifer. I'm glad you a nice stay with us and we are just in the process of making everything better for our guests here; including wifi throughout the entire building, touch screen information screens in every room with wifi signal boosters, bigger lounge and internet suite and a new bar and beer hall. Hope to see you again if you passing this way. Regards, Brian :)

50%

There were stains on the walls, the beds were dirty and we could not sleep due to loud base music coming from a nightclub next door. Have stayed in and loved many hostels but would NEVER go back to this one.

Owner Comment (Show)
Hi Charlotte. It seems that your experience here wasn't as great as all of our other guests and we do clean the entire hostel on a daily basis, including any marks on the walls. We do have a nightclub behind us and it can get loud on the weekends but we in the process of trying to do something about this, but as we are a business and not a residential property we are limited about what we can do. All of other latest reviews have been very positive but we cannot make everyone happy and I'm sorry that your time here was marred by this as many people have rated us as the best hostel they have stayed in and we are forever trying to make it better. Regards, Brian

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