- New Zealand, Male, 25-30
- Novice Nomad
- 1 review
Customer service with I believe it was the manager was the worst Ive ever come across in my life, My room was broken into whilst in town for the night and while trying to return my KEY!! The next morning was accused of the brake in and not given my refund for the returnd KEY!!! My friend had his bag stolen and his passport taken and yet we some how were being accused with our room keys in our pockets.
Dear Guest, we apologise that you feel the customer service was not satisfactory. What had actually happened was that during the weekend you stayed here it was the Groovin the Moo festival in Townsville; we were fully booked. During one night of your stay it was discovered that the door to your dorm room had been broken down and severely damaged. We were not accusing you or your friends of breaking in, we simply wanted the two keys we had given to you upon check in to be returned. When it turned out that you only had one key with you, we told you we couldn't give back both key deposits. We are sorry for any inconvenience caused, but key deposits are paid in the event that you lose a key, where upon the deposit will not be returned. Thank you for your review and we wish you the best of luck with your future travels. Kind regards, Jessica
- USA, Female, 31-40
- Avid Traveller
- 10 reviews
Friendly staff, tea/coffee/toast offered every morning, large clean rooms with mini-fridges, and decent wifi in common area. However, most kitchen supplies are kept in reception, which closes at 7 - bummer if you've had a long day on the island. Hostel is far from the CBD and bus/ferry (though the owners do offer pick up/drop off service during office hours), and the common areas are creepily accessible for anyone to just walk in off the street, so I definitely always locked my door.
Dear Guest, thank you for your review of Adventurers Backpackers Hostel. We are pleased to hear that you enjoyed your stay and made use of the free breakfast, tea & coffee in reception. We keep utensils for the kitchen in reception area and inform all guests on arrival to come and help themselves before reception closes so that this does not occur. The hostel is open plan but we are very safe and never have any incidences where people come in unless they are staying here. Thank you for your review and we wish you the best of luck with your future travels. Kind regards, Jessica
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