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Fatastic stay. The family running the hotel were supremely accomodating. Their knowledge of the local area was supreme and very helpful in hanoi where most information is not available in the online forum.
What an amazing family! Bit of a hiccup with the room, but Chien took care of everything. He planned all of our travels and did a great job. So kind and generous. He even let us shower after returning from Ha Long Bay before heading on an overnight bus. Thank you!