Albergo Villa Serena Reviews

The Villa seems good, just 10 mins away from Venice, but the facilities especially when it comes to food is not good, they have a continental breakfast which is hardly anything for the price. The staff were intially nice with all smiles over a period if time they are very rude.

We arrived at this place and were told there was a problem with our room and we couldn't have it. They somehow overbooked we figured but they didn't give us much explanation. They then proceeded to drive us down the road to another hotel that had the same room for the same price. The man who drove was atleast nice. It was just much more inconvenient because we couldn't just walk to the train station from the new hotel like we could have from this one.

very close to mestre station and on excellent bus route into venice staff were very freindly but room was basic ** NB in red light district with girls on every corner outside hotel from about 7.30pm until early hrs of am. with a result you constantly hear clients car horns tooting and car doors slamming and tyres screeching at an amazingly (or possibly not!!) frequent rate

we were on the front of the property which was on a road that can only be described as sounding like a drag racing circuit. there were prostitutes outside as well that used the traffic lights corners! The restaurant they suggest for dinner is good food and good value for money. The directions the staff gave were brilliant and their hospitality was lovely. You get what you pay for with the facilities. All different age groups were their and it was so easy to jumpon the bus for 15mins into venice

good place for a cheap price but its little bit too far ,and some stuff cant speak english

Great little hotel, it's in Anacapri, about a 10 minute walk down backstreets from the bus stop at Anacapri, but lovely once you get there. The staff were very very helpful, the breakfast was fantastic, the room was very clean and warm.

The hotel is very well placed with easy access to venice without paying Venetian prices. The staff was really helpful and you can have drinks or coffee on a terrace in the morning so that was cool. I would highly recommend this place for anyone who is looking to visit venice for a couple of days without hassel. An ideal place to stay.

This is a nice and cozy hotel. The location is good, beautiful and quiet; in 10 minutes by bus, you reach Piazzale Roma in Venezia. The staff was in general nice and kind, they serve a good breakfast, they have good wi-fi connection, also a restaurant. Simplyfing: worth the staying.

I loved staying at Albergo Villa Serena. The staff were so nice and so helpful in helping us navigate and get around Venice. The rooms and grounds were wonderfully kept, and the price was so low for the accommodations we received. I highly recommend staying here if needing a place to stay in Venice.

It was difficult to get boiling water into the room. No kettle or any other free access facilities were provided. On my request the staff offered me to use the tap water from the shower which was "sufficiently hot to make tea". Otherwise, the furniture is pseudo-venetian and the attitude to tourists in the hotel is the typical venetian attitude to tourists (which is carelessness).

It's rated three star hotel and you really feel it when you are there. Its absolutely worth the experience and gives you good value for liitle money you spend on it. 10/10 from me.

We booked day of and showed up like 8 hours later. They had already given our room away "because they didn't think we were going to show up" and redirected us to their sister hostel. Though we did receive a free ride, we had been told it was only a block and not a few kilometers away. We also didn't received any sort of compensation for the trouble like we had been promised.

My mom, daughter and friend stayed at this hotel. It was so nice and cute. The staff was very nice and provided us with maps to help us get around to get to Venice and to eat in town. We had a wonderful experience.

All in all, a very good experience. Very helpful and friendly staff, and secure parking. Convenient location for hopping onto the bus/train into Venice. I would go again.

There was not enough hot water!

People were very friendly, didnt speak a great deal of English but enough to help us with the bus and train system. Hotel is a little way out of Venice but it was easy enough to get there- only about 10 mins on bus. The rooms were clean, we had no problems staying here.

The staff were extremely helpful and eager to make you feel comfortable. The breakfast is 7 euro per person but was better than expected . Good location if you are looking to stay just out of the centre of Venice (5 minute bus ride). Free parking and free Internet! Highly recommended!

very friednly and helpful staff, good value for money, nice atmosphere, rooms are okay, very easy to reach the centre of venice (the bus takes only 10 minutes and goes every ten minutes, there are also night buses)

When we arrived to our room there were dead ants all over the bathroom floor. We decided to to overlook this and just enjoy our stay. The next day we woke up to find ants all over the table, in our food, in a backpack, and in a bed. When we told the manager she proceeded to try and cover this up by telling us there was not a problem. When she gave us our money back, she yelled at us and threatened to report us if we left a bad rating.

I do not normally do this, but for Villa Serena I made an exception. The staff was incredibly helpful in pointing out what to see in Venice and even let us check in early and check out late. The location is a 5 minute walk from the bus across to the island and not a burden at all. I strongly recommend this hotel for the price if you're looking to save some money at the small expense of an off-Venice location. Thank you to all the staff for being so helpful.