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Alcatraz Backpacker Hostel Reviews

Schoenhauser Allee 133a, 10437, Berlin, Germany

Reviews & Ratings Explained

85%

Rating
445 Total Reviews
  • 85%Value For Money
  • 87%Security
  • 87%Location
  • 92%Staff
  • 82%Atmosphere
  • 82%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

Great time in the hostel, just not the place to meet a fun group of people. For that I would go to a St.Christophers


89%

Really good small hostel. Very easy to get to Alexanderplatz, one of the city centers. Good kitchen area to meet people. staff are really helpful. There are grocery stores, restaurants, take out shops and convenience stores all around. However, no wifi in the rooms.


91%

I would really recommend it to everyone!

  • 24th May 2014
  • Novice Nomad
  • Anonymous
  • Belgium
  • Female, 18-24
  • (1 review)


63%

Everybody in my room got robbed after two guys submitted a reservation on Booking.com without a credit card at 2330 the night of their reservation. They checked in at 0030 and stole wallets, phones, cameras, and anything of value that was unsecured in the room. They checked out at 0600 saying they had to catch a flight. The hostel staff was baffled by the robbery but was helpful in dealing with the repercussions. I question why they accepted such a suspicious booking - would not stay here again.

Owner Comment (Hide)
Dear Guest, thank you for your comment on your booking. You are completely right, we were baffled by this, as this happens very rarely in our hostel. We did not want to leave the robbed guests alone, so we went to the police with them and helped with translation. It is a sad thing that so many people do not use the lockers we provide for free in the dorms. As a result of this incident, we do not accept such last-minute bookings from booking.com anymore. Best regards Jan -Manager-

83%

An elevator would be a very nice addition to this hostel! Any type of joint problems or other health issues makes it almost impossible to stay unless you're on the first floor. Overall the facility is nice and clean. Staff were helpful.


100%

Staff was friendly and very helpful. Everything was great!

  • 17th May 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 31-40
  • (1 review)


86%

Great staff and good location too. It is what yo pay for and very fair. I really liked it a lot. Mostly the staff just so helpful.


100%

Amazing hostel, staff were very friendly and helpful and walking distance to the center. could not recommend a hostel more highley.

  • 9th May 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Mixed Group, 18-24
  • (1 review)


83%

I enjoyed my stay at the Alcatraz hostel. It's a small hostel with a cosy atmosphere, where the graffiti on the walls adds up to its quirkiness. It's located close to both the underground station Eberswalder Straße and the Mauerpark as well as in an area offering a plethora of cheap eateries and cafés. The hostel comes with a well-equipped kitchen and a smoothly running WiFi-connection too.


86%

You should get new mattresses, they make terrible noise every time someone moves. Wi-fi didn't work in the room.


97%

The staff and rooms at this hostel were amazing. Fun helpful employees, very close to transit, fully equipped kitchen and close to great restaurants, shops, and coffee! Our only problem was that there was no wi-fi in our room, only in the common areas, which close at 10pm (outside) and 1am (inside). There is also no elevator which led to a few "leave me save yourself" moments after busy days of touristing. All in all though, heartily recommend!

  • 26th Apr 2014
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 25-30
  • (1 review)


83%

The location is very good and close to the metro.The atmosphere is really welcoming, the staff is really nice and helpful and the gussets are friendly and interesting. the graffiti on the walls add to the atmosphere and give it a really cool Berlin vibe. All in all its a really nice place to stay for a good price.

  • 23rd Apr 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 18-24
  • (1 review)


89%

Great stay here, definitely made Berlin for us. Staff were very helpful and the beds were comfortable. Kitchen even has an oven = perfect! If you don't mind walking then you can still reach very where easily from here too. Thanks for having us!


86%

Nice staff! The wall is too thing.


91%

Nice atmosphere, clean, very friendly and helpful staff!

  • 14th Apr 2014
  • Novice Nomad
  • Anonymous
  • England
  • Couple, 25-30
  • (1 review)


100%

GREAT SERVICE!

  • 12th Apr 2014
  • Novice Nomad
  • Anonymous
  • Mexico
  • Female, 31-40
  • (1 review)


94%

my stay was great, no problem at all. very smooth...... will come again if possible


80%

We had an awesome stay and the staff are awesome! The walls were a bit too thin :) and the rooms were not really reflecting the AWESOME graffiti styled walls on the outside and at the stairs! Way too white and nothing on those bare walls.


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