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Alcatraz Backpacker Hostel Reviews

Schoenhauser Allee 133a, 10437, Berlin, Germany

Reviews & Ratings Explained

86%

Rating
367 Total Reviews
  • 85%Value For Money
  • 85%Security
  • 90%Location
  • 94%Staff
  • 83%Atmosphere
  • 84%Cleanliness
  • 83%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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94%

my stay was great, no problem at all. very smooth...... will come again if possible


80%

We had an awesome stay and the staff are awesome! The walls were a bit too thin :) and the rooms were not really reflecting the AWESOME graffiti styled walls on the outside and at the stairs! Way too white and nothing on those bare walls.


86%

First off the staff at Alcatraz were great. They were very friendly and willing to help you out at the drop of a hat. The rooms were nice, and the kitchen was well maintained and the chill out room was pretty cool. They did say there was a bar here but it's really just a fridge in reception, not a bit drama as they still have what you want but still a bit annoying.


89%

I had a nice stay, I can recommend it, even though the wi-fi is very slow

Owner Comment (Hide)
Dear Guest, thanks for your comment on your stay at Alcatraz Hostel Berlin. We are glad you liked your stay with us! We would also like to tell you that we have resolved the issue with the slow wifi. We have established a completely new connection including new hardware. The internet connection via wifi as well as via our free internet-terminals runs at a very good speed now. We would be happy to welcome you again as a guest in the future! Best regards, Jan -Manager-

89%

Great value for money and friendly staff. Beds were quite noisy though, and it was a bit hot in the room.


80%

Very nice staff, good location in general. Breakfast is good, nice common areas. The room (double) however lacked cozyness and smelt terribly like a smoker's.

Owner Comment (Hide)
Dear Guest, thanks for your comment about our hostel. I am sorry your room smelled from smoke. We generally have only non-smoking rooms in our hostel. This is clearly depicted everywhere in the hostel, including the information given at check-in. It happens very rarely that people don't accept these rules but this is what happened in your case. We apologize again for this inconvenience! With best regards Alcatraz Hostel Berlin

91%

Its a small and cosy hostel, which I prefer to the big ones in Berlin for hundreds of people. It was a nice stay. The hostel has more or less evth. a hostel needs. Location in Prenzlberg is fine, although its not a party zone.


83%

A very stilysh hostel located next to a bar and pub mile. Very kind staff and nice clean rooms. Every wednesday a free dinner!! Great! Only to get there is a bit tricky... From mainstation first by train and then change to the metro.


94%

The staff were extremely helpful when we asked for advice on places to eat, fun parts of town and even train ticket queries, and were always cheerful. The extra room between the bedroom and the bathroom came in handy in a mixed dorm and we felt very safe there. Thank you for a lovely stay!

  • 10th Nov 2013
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


97%

Really great location in the middle of Prenzlauerberg, close to direct train to the airport, shops, markets, bars, cafés, park, everything! The staff were all really friendly and efficient. Secure and comfortable rooms, wifi available, we would all go back and stay here again. It is great value for money!


97%

Great hostel in an interesting neighbourhood. Had everything we needed and was very comfortable. Staff were some of the friendliest we've encountered. Loved the free Wednesday night dinner!


The reviews below do not count toward the property's recent rating.
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97%

I can't say enough good things about this place! Nice big room, big bathroom, awesome location outside the city center right next to public transport. The staff was excellent and really helpful, awesome kitchen and our roommates were nice too! The place is a little old, so our bathrooms upstairs weren't spotless, but this is easily overlooked because everything else was so great!


66%

Staff weren't engaging or particularly friendly, there was very little communal atmosphere, an older crowd, kitchen was okay, wifi only in reception area, showers and bathroom always flooded, door to room often jammed. Location good.


94%

Thought this was a really good place to stay and excellent value for money. Staff were friendly and helpful. Good location for the trains to get around easily. Although it was a shared bathroom it was only shared with the other private room so only 4 of us were using it and it was cleaned daily. Near a church so on a Sunday the bells will ring fairly early but it wasn't too bad. Overall I can't fault the place. Going back to Berlin in February and will be staying there again.

  • 11th Oct 2013
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


80%

Nice place , I just did not like the stairs light switching off too fast.. can't help to notice when carrying your stuff all the way up and then it all goes dark!! .. not nice. I recommend to do it the other way around .. have some sensors to detect moving and switch off when none.


83%

Only stayed one night., but seemed like a nice comftoable palce to stay. Excellent murals.


71%

The place was OK, but the Internet access was too bad. This not acceptable anymore. All I wanned to do was find information about places and public transport and to check email and stuff. The router was stoping all the time because it could not cope with the load. So we had to ask for staff to reboot it. The wifi signal was also useless in the rooms. The thing is that a decent router/access point would make a huge difference and it is not something that expensive.


97%

Great staff! Great services! Great location! Great idea the free dinner on Wednesday!

  • 24th Sep 2013
  • Novice Nomad
  • Anonymous
  • Italy
  • Male, 25-30
  • (1 review)


83%

The hostel is very good. People were very helpfull and polite. The stairs were complicated though, we stayed in a double on the third floor, no lift and big suitcase; do the math.


83%

The staff were super friendly, good to chat to and had great advice. Rooms were a little dusty and didn't seem to be cleaned all that often.


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