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Alex House Reviews

Borgo dei Greci 13, Florence, Italy

Reviews & Ratings Explained


305 Total Reviews
  • 81%Value For Money
  • 87%Security
  • 99%Location
  • 85%Staff
  • 86%Atmosphere
  • 87%Cleanliness
  • 73%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Wonderful !helpful guide on whatever you like,ugraded in double room private bathroom free of charge just to ensure a good service.Staff is very helpful they speaking english very well. Wifi is fair enough. My room was surprisingly large and comfortable. Best location! We loved our stay !


they must tell this is for no breakfast. and no WIFI in second floor.!!!


Liked my room,spacious and clean . Safe hostel friendly staff


Turning off Wi-Fi at 11 pm was hard because we would get home late and couldn't plan for the next day. 1 bathroom for 10 or more people was a pain to get a shower in the morning.

  • 29th Sep 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


Staff were really friendly and helpful,, we had a lovely stay.

  • 2nd Sep 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 41+
  • (1 review)


There is no air conditioning - if you leave the window open, however, you will hear the very loud church bells that go off every hour. Apparently you can request towels, but we didn't know this because they were not offered when we checked in. We also lost a whole morning of our very short time in Florence because our lock jammed and we were stuck in our room until 11am when they could get someone out to fix it.

  • 31st Aug 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


Excellent location close to the station, river and historic centre. Staff were very helpful and friendly. Strong wifi


Towels were not included in the price of the room, but nevermind - great location (3 minutes from anywhere...), friendly staff, okayish beds (two of them were bunk beds), fairly modern bathroom and very affordable price made us book another night in the same place for later. Check-in was early, but no probs leaving our stuff there, guarded behind locks.

  • 18th Aug 2014
  • Novice Nomad
  • Anonymous
  • Finland
  • Mixed Group, 31-40
  • (1 review)


Pros: - Perfect location - Safe - Friendly Staff Cons: - No WiFi in the rooms - WiFi in the common area is TURNED OFF at 10-11pm and isn't enabled until ~10am - No air con in the room, we cooked.


The staff and location really made out trip here great. The staff were very helpful and enthusiastic. They answered all of our questions. The location is perfect. It is located in the middle of Florence's old city. Thank you for a great stay.

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