- USA, Female, 25-30
- Novice Nomad
- 3 reviews
I disliked Alex House. First of all, the owner forgot about our reservation for 2 nights, so we were unsure if we would have a place to stay the second night. Poor customer service. It was an unnecessary stress and waste of time on our trip. Facilities are not very good, the bathroom didn't even have soap. Rooms were cold and very loud. If you're going to Florence, I would recommend getting an AirBnb instead of staying here.
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