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Alex House Reviews

Borgo dei Greci 13, Florence, Italy

Reviews & Ratings Explained

87%

Rating
322 Total Reviews
  • 86%Value For Money
  • 91%Security
  • 98%Location
  • 89%Staff
  • 75%Atmosphere
  • 89%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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71%

The location of this płace Is great,however- i dont know why this płace Is called B&B,there was no breakfast. Anyway,if you are looking for an ok place to sleep in Florence - enjoy.


86%

This hostel was very nice. It's location is great, there are many cute shops and cafes around the corner, and the centre of the city is no more then a 5 minute walk.They also have a fridge in the common area which was a nice surprise. I would without a doubt stay here again.


83%

Rooms and facilities were excellent and very good value for money. Stairs to our top floor rooms were very steep and the luggage lift only went to the floor below.


69%

This place was alright for a 1 or 2 night stay. Our 3 nights was probably at least 1 too many. We were surprised to find our double bed was actually a double bed base with 2 single mattresses on top, not very comfortable for 2 people to sleep on together happily! The walls are very very thin. Our room was right next to the reception area so we could hear all conversations as clear as day, as well as the screaming child next door all night long on our last night. Good location, friendly staff.


97%

Excellent stay!!! Everything was clean and very secure. Comfortable beds and great location.


100%

hostel very clean, nice atmosphere even if "so particular" (but we strongly have appreciated) , very friendly staff. Great location in the city all tourist attractions were a walk away . staff were so helpful especially the girl on reception called Adriana .


69%

There was no handsoap anywhere in the apartment. We didn't expect towels, but there wasn't even a hand towel to dry our hands after washing them.

Owner Comment (Hide)
Apartment??your reservation was for a room not for apartment and we no have apartment so...are you sure that this review was for us? I think you I think you're a little confused , maybe

The reviews below do not count toward the property's recent rating.
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94%

Wonderful !helpful guide on whatever you like,ugraded in double room private bathroom free of charge just to ensure a good service.Staff is very helpful they speaking english very well. Wifi is fair enough. My room was surprisingly large and comfortable. Best location! We loved our stay !


63%

they must tell this is for no breakfast. and no WIFI in second floor.!!!


100%

Liked my room,spacious and clean . Safe hostel friendly staff


77%

Turning off Wi-Fi at 11 pm was hard because we would get home late and couldn't plan for the next day. 1 bathroom for 10 or more people was a pain to get a shower in the morning.

  • 29th Sep 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


89%

Staff were really friendly and helpful,, we had a lovely stay.

  • 2nd Sep 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 41+
  • (1 review)


74%

There is no air conditioning - if you leave the window open, however, you will hear the very loud church bells that go off every hour. Apparently you can request towels, but we didn't know this because they were not offered when we checked in. We also lost a whole morning of our very short time in Florence because our lock jammed and we were stuck in our room until 11am when they could get someone out to fix it.

  • 31st Aug 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)


97%

Excellent location close to the station, river and historic centre. Staff were very helpful and friendly. Strong wifi


80%

Towels were not included in the price of the room, but nevermind - great location (3 minutes from anywhere...), friendly staff, okayish beds (two of them were bunk beds), fairly modern bathroom and very affordable price made us book another night in the same place for later. Check-in was early, but no probs leaving our stuff there, guarded behind locks.

  • 18th Aug 2014
  • Novice Nomad
  • Anonymous
  • Finland
  • Mixed Group, 31-40
  • (1 review)


71%

Pros: - Perfect location - Safe - Friendly Staff Cons: - No WiFi in the rooms - WiFi in the common area is TURNED OFF at 10-11pm and isn't enabled until ~10am - No air con in the room, we cooked.


94%

The staff and location really made out trip here great. The staff were very helpful and enthusiastic. They answered all of our questions. The location is perfect. It is located in the middle of Florence's old city. Thank you for a great stay.


97%

Fab location right in the heart of Florence, surrounded by cafes and restaurants, everything is within 5mins walk. The staff were very friendly and always smiling. We stayed in a very spacious private room with a view out onto a nice little courtyard. Very peaceful hostel got a good nights sleep.


91%

My only issue was that on checkout day I had a hard time finding any staff to give my key to, and other guests had the same problem. I understand that with such a small hostel the staff can't be everywhere, but it would have been nice to have a number to call or something. I was late for my taxi.

  • 17th May 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
I'm sorry for your taxi but you had the keys, in fact, to give maximum freedom to our customers we say to leave the keys on the desk if they have to leave the 'hostel early in the morning or during the night, also if the customer wishes, we can book a taxi for any time of day or night for free. Anyway thanks for your high evaluation of our hostel

83%

Sharing one bathroom for the floor was very inconvenient.


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