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Alley Youth Hostel Reviews

No.33, Lane South West Wharf, Temple Backstreet, Lianhu District, Xi'an, China

Reviews & Ratings Explained

82%

Rating
65 Total Reviews
  • 82%Value For Money
  • 88%Security
  • 86%Location
  • 79%Staff
  • 82%Atmosphere
  • 80%Cleanliness
  • 77%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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100%

Seriously great location. Friendly / helpful staff. Washing machine available. Wifi didn't work, but I understand that you can borrow a computer in the lobby to use the internet. Very, very good location just to reiterate. Clean also. Definitely recommend.

Owner Comment (Hide)
Thanks for your comment .we strive to try our best for every guest. we are new here but we will offer the best service (Professional travel information in China cheap food ) .you will feel it when you stay with us.

74%

Very hard to find, even the taxi drivers have no idea. Muslim zone so very dirty and smelly. The burning trashes on the street during the night but the hostel itself is very nice, colorful and clean. Stuff super friendly.

Owner Comment (Hide)
Dear guets We are sorry to hear from you on this situation. Actually we are easy to find . in the case we recommend every guest just take a motor tricycle to our hostel in western avenue.(10yuan ). Otherwise just call us we will help you more. Most of guests really enjoy visiting the muslin area .(nice and beautiful ancient Chinese buildings ) have a good trip ;my friend

71%

Hostel is located in a fantastic location in the heart of the Muslim Quarter and was not that difficult to find (just off of 西洋市). I loved coming back in the evening to the hustle and bustle of the Muslim Quarter, even if it is a little touristy. I was not a huge fan of the staff at the hostel -- one of the women at the front desk was highly incompetent and did not know how to get places from the hostel. Also, the wifi was extremely slow and did not work anywhere but downstairs in the lobby.

  • 10th Jul 2015
  • Novice Nomad
  • Anonymous
  • USA
  • All Female Group, 18-24
  • (1 review)


89%

Alley Youth Hostel is located in the Muslim Quarter. I LOVED the location. It's walking distance to the Drum Tower, Bell Tower and the Xi'an City Wall. The staff was very helpful with all our questions and requests. My only complaint would be the offered tour. I found no books that could help me around the city, so my friend and I opted to pay for a tour to see the Terracota Army. Needless to say we were stuck with a tour guide who neglected us and spoke Mandarin only.


77%

Would be better if not losing track of reservations.


71%

Generally a nice hostel and good value for room size/facilities. The female staff are generally poor and lack English,took over an hour for breakfast as they waited 25min for the man to arrive, then 3 stood watching him cooking it - despite 3 prior requests for a tea.The breakfast was good value, but was cold. Male staff had good English and made efforts to please - film/footy and travel advice. Location is hard to find initially, but in melting pot of Muslim quarter, so a nice vibe.WIFI poor.

Owner Comment (Hide)
dear sir we are sorry for this situation. we could not be hour to cook breakfast and they do not know the tea ordered .they just try to learn how to know how cooks food and the man try fast to cook the food . we will do more training and try to get the staff speaking english well . sorry again.

91%

Quite hard to find (tips below) really helpful staff! Find the junction with the bell tower between 'Bei dajie' and 'Xi dajie' (bus 611 from the train station) Go down 'Xi dajie'. Away from the bell tower. Keep going (quite long) until you see two Chinese archway's and the the 'Jin jang int West capitol hotel'. Turn right through the second (smallest archway) Walk the complete length of this street. Turn left on this T junction and after about 100m turn right again. Hostel after 80m

Owner Comment (Hide)
thanks for your really nice detail for the direction .have a nice day ! just say that it takes several minutes from belltower to the archway . we located in the center but not noise and crowed avenue ,just in the quiet alley near muslin quarter ,as you have too much experiment of busy center of the city , to be your best choice is staying with us !

86%

The staff was really kind and helpful. The room had everything I needed.

  • 15th May 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
thanks for comment ,have a good trip

100%

Really amazing hostel located in muslin quarter ,walking distance to all of the symbolic sites, belltower citywall . Lots of great streets and alleys to explore alley neighbourhood. you can visit really chineses traditional buildings. Staff were friendly and helpful& speaking english very flutently . nice,clean room 24 hour check-in and staff were happy to help you at everything way . great & cheap food or drinks in the bar . the tour was cheapest in xian where i have been . High recommend.


91%

Was nice and clean hostel in a very cool area. It was a bit tricky to find but at the end it was one of the best hostels we stayed in China!


60%

The location was great and the room was clean enough. But the staff was NOT HELPFUL. Besides the one older gentleman (who wasn't always there), it seemed like the hostel was run by teenagers who didn't care about their job. They were unenthusiastic about answering questions and didn't thoroughly explain anything we asked about. They gave us one or two word answers; we had to pry information out of them. I wouldn't recommend this hostel just based on the poor staff.

Owner Comment (Hide)
dear guest we are sorry to hear about the problem to make you not feel well and displeasure. so far we ensure these should not happen again here. we already have new service rule and change some member of our team . the new manager has well experience of hostel management to deal with all situation .thank you inform us above. we will knee on improving all in every way. thanks a lot

80%

The location is the best of this Hostel, although a bit hard to find, but completely worth it to wake up a listen a thousand different sounds at the same time. But, conveniently, all the movement of outside does not disturb the tranquility of inside because of sound proof doors and windows. Great stay in Xi'an.


63%

Reservamos ya que tenia buen precio y ademas incluida desayuno, sin embargo cuando llegamos y nos dicen que no esta incluido y lo querian cobrar, menos mal logramos que no lo hicieran, no era nada de bueno y se demoran una eternidad en servirlo. El staff no era muy acogedor y se pasean gatos por todo el lobby. Los baños nunca estuvieron limpios y el internet no funcionaba muy bien. Buen ubicación aunque dificil de encontrar.

Owner Comment (Hide)
Dear God.I don't know what happened first,we apology about your breakfast,but we free charge the first already second,the piece is 28/per,if includ BF,hehe...you know that third,if you want clean your room ,please put the yellow cad outside the door fourth,your stay time have lot guests,So affected the speed,but we already update the facilities,this month fifth,about our staff,we must to say,we will change it last, I have to say that does not make you satisfied,that is our fault.

80%

A nice place, in a cool area. The staff is really willing to help but unfortunately, they don't speak english, or just a little. So if you don't need any help from the hostel (there is a tourist information center just near), or you speak mandarin, you can go there.


74%

The hostel was pretty tricky to find - it's located in a slightly quieter backstreet. The alleyways are filled with market stalls with plenty of food, including full meals, breads, fresh fruits and vegetables. It's incredibly noisy and fun! You can hear it from the hostel though. The staff spoke fine English - they were really happy to help, and they have plenty of information on trips, or anything. The communal area was really fab- you can get both breakfast there and a drink in the evenin


91%

Brilliant location within Muslim quarter of Xi'An. Excellent communal bar area with big screen showing English movies, pool table and comfy seating. English speaking staff were really helpful and friendly. Best hostel we stayed at in China!


91%

It is located in a very nice spot with the street food surrounding. Easy to find the hostel if you ask for directions to the people on the street. The bar/lobby area is very good. Too bad there are no elevators. Although the staff has difficulties to speak English they try their best to please you.

  • 2nd Apr 2015
  • Novice Nomad
  • Anonymous
  • Brazil
  • Female, 18-24
  • (1 review)


100%

Great location - right in the Muslim Quarter and a 10 minute walk to major attractions and to the subway & bus stops. Staff were super friendly and courteous. Tried their best to communicate in English =) Super good WiFi (really hard to find in China) and rooms were updated, new and comfortable. Would recommend staying here =) *TIP: they do offer railway pick up for 100RMB one way but it's super easy to take the subway. *can be hard to find at night if you don't know where to go.

Owner Comment (Hide)
hank you for your comment.we are in the center of the city,so the location is good:).yes we had update the room when you check in,you are lucky.Not only railway pick up,we off airport pick up service 200rmb/car less 4 person. tip: subway close time is 11:30pm in summer.

100%

Within the Muslim Quarter which means you'll never go hungry! Can be hard to find at first. They do pick ups from the train station/airport for a fee. Within 10-15 minute walking distance to the subway and the Bell Tower. Staff were super friendly - offered to carry my luggage upstairs even though they didn't have to. Rooms were updated and clean. Facility was super nice. WiFi worked GREAT on all floors (Super plus for China). Would definitely stay here again and recommend to all!

Owner Comment (Hide)
thank you for your comment,we will try our best do our best.:) tip:we already update room facility on 2015-03-12,ex breakfast,WiFI,hairdry(all room)......

77%

Good location (close to main street

Owner Comment (Hide)
Dear guest,thank you for your comment.our location is in the center of the old city,so it is easy to go somewhere.near Muslem tradition market. another,we know Alley hostel is growing up ,we wish our guest can keep some comment on the website,help us to do better. we wish every guest have nice trip.

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