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Amakaya Backpacker Hostel Reviews

15 Park Lane, Plettenberg Bay, South Africa

Reviews & Ratings Explained

86%

Rating
51 Total Reviews
  • 85%Value For Money
  • 85%Security
  • 80%Location
  • 100%Staff
  • 90%Atmosphere
  • 90%Cleanliness
  • 75%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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86%

The staff was really friendly and very helpful. The location was really nice, quite close to the center and to the beach. The beds were good and the rooms were clean.

  • 5th Apr 2014
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
Hello Jantina Thank you for your review. I am glad to hear that you enjoyed your stay with us. Regards Dave Swart

89%

Friendly, clean and quiet.

Owner Comment (Hide)
Hello Thank you for taking the time to review your stay with us. Please let us know of any improvements you feel we should make. Regards Dave Swart

77%

helpful staff, cool bar on the top, nice people

  • 19th Feb 2014
  • Novice Nomad
  • Anonymous
  • Austria
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hello Lena Thanks for the feedback on your stay with us. In order for us to improve our offering to guests please elaborate on how we can improve on the value for money aspect of our business as well as our facilities as you rated these two with a 3 out of 5 which is very low for our industry. Any positive input is welcome. Thanks Dave Swart

The reviews below do not count toward the property's recent rating.
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100%

awesome bunch of people, good vibe and not a bad bar up top with some sweet views, very helpful

Owner Comment (Hide)
Hi Karl Thanks for the review and also the bungy footage on our facebook page. Awesome! Dave

86%

The most helpful staff out of all of the hostels we stayed at along the Garden Route! Really helped by giving personal stories about things to do in a variety of the stops. Suggested great restaurants in Plett and really helped our trip start off on the right foot.

Owner Comment (Hide)
Hello Jordan Thanks for the review and glad that we could be of help during your trip. Dave

80%

Nice place to stay.

Owner Comment (Hide)
Hello Tim Glad you enjoyed your stay with us. Please feel free to offer any suggestions on how we can improve our guests' experience while staying with us. Regards Dave Swart

94%

Good location. I booked the 4 bed dorm (very small and at the back of the building, seems to be offered as family room now) but changed to the 12 bed dorm as recommended by the receptionist. Helpful staff (a guy from the hostel went to the taxi and minibus stand with me to get cheap transport to the Bloukrans bridge). Nice bar and terrace, a bonfire outside - what else do you need? (Other travellers, but I met them there.)

Owner Comment (Hide)
Hello Tobias Thank you for taking the time to do a review of your stay. I am glad to hear that the staff were helpful. Please let us know how we can improve on the security and facilities that you have rate as a 4 in your review. The room at the back is now the staff room for our Manager and is no longer offered as guest accommodation. Hope that you enjoyed your stay in Plettenberg Bay and the rest of South Africa. Regards Dave Swart

51%

It didn´t seem there is somebody responsible for the place. The kitchen looked like hell (when was that water-filter-system cleaned for the last time? Then better remove it) and there was very few equipment we could use for cooking. Cockroach in our bedroom, which was tiny (but for being so tiny it was well equipped).

Owner Comment (Hide)
Hello Alexander Thank you for taking the time to review your stay with us. We did find that a temporary staff member was not carrying out duties correctly and in hindsight proper checks should have been done daily on her work. I am pleased to say that what you mention has already been addressed - the water filter was actually addressed on 5 January - again a duty not being completed. You will have noticed signs in the kitchen advising guests that it is their responsibility to clean their dishes/pots after they use them. Our night staff was not following up on this, hence the mess that the cleaner could only get to after ensuring the rooms were ready for incoming guests. This has also been rectified, including any empty beer bottles that may be left around after the bar closes. We have a contract with a company, Rentokil, who regularly inspect the premises for bugs - cockroaches, ants etc and they have always found the premises to be pest free when they do their inspections. I did draw their attention to your experience and have taken extra precautions with a barrier spray on all window and door frames to prevent a future occurrance. I trust that you nevertheless enjoyed your visit to Plettenberg Bay and South Africa. Regards Dave Swart

74%

The place is nothing too special, but the terrace view and its central location makes it a place I would recommend to stay.

Owner Comment (Hide)
Hello Chiara Thank you for your review which has highlighted a staff issue that I have noticed from another review that we received when the same staff member was on duty. The lady who was on duty the day you stayed with us was a casual who was helping us over the busy season and it appears that her standards and relationship with guests were not what they should have been. A lesson learnt from my side and something which will be monitored more closely in the future. I hope however that you had a pleasant time visiting Plettenberg Bay and our country. Hopefully we will see you again sometime in the future when we can make your stay with us a better experiencemore. Regards Dave Swart

26%

We arrived on time but our room was not finished yet, while we were there in the afternoon. The kitchen was very dirty, as well as the living room and the rooms were also in bad repair. The girl who was working at the reception did not know anything about Plettenberg and she was not very helpfull when we asked her what the best place was to go to the beach or for dinner. She did not seem to care about the guests. This was definitely the worst backpackers we've ever seen!

  • 16th Dec 2012
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hello Lotte I am appalled to hear about you experience with us and wish that you had asked to speak to me (owner) at the time so that I could address this immediately. This is certainly not our usual standard which can be seen if you read any of the other guest reviews on Hostelworld or Tripadvisor and also can be seen from reviews in our guest book. The lady concerned was a casual working for us for December and left our employ on 28 December. This incident certainly seems out of character with the usual standard of work we experienced from her. I have forwarded your comments to her, but am sure that it will be of no concern to her as she has left us. Should you still be in SA and passing through Plett or should ever visit Plett again please contact me and I will offer you free accommodation during your stay. I have checked your booking and notice that you paid by credit card. I will look for the slip and refund your money to you as I do not believe that you should have to pay for this poor service and cleanliness that you experienced. Once again, please accept my apologies. Regards Dave Swart

89%

Charles and the rest of the staff was very helpful and the location is perfect and is close to the main shopping center in the city.


69%

Not much atmosphere. Way too over priced for what it was. Staff were good though.

Owner Comment (Hide)
Hello Alcinda Thanks for your review. I am sorry to see that you were dissapointed with you stay with us. Often the atmoshere in a backpacker depends on all the people in at the time. With regards to the pricing, your stay with us co-incided with the annual 'Matric Rage' festival for school leavers. At this time we are usually fully booked with students who have just finished school - but usually mainly from 24 Nov - 8 December. At this time our rates are a lot higher than usual because of all the extra arrangements that are needed for this time. Usually the dorm you were in is R150.00 per night and reverts to this price from 9 Dec 2012. For some reason I cannot find your reservation nor payment on our booking system nor receipt book, but do find your details in our Guest Register so do know that you checked in. Can you remember who checked you in and out and who you paid? I need to follow up on this. If you are still in SA and have a contact number please let me have it so I can talk to you or you can contact me on my mobile 083 419 7533. Thanks Dave Swart Can you remember who checked you in

100%

super helpfull staff, really clean and close to the city centre


83%

Very nice and helpful staff, everything was clean! Nice room.

Owner Comment (Hide)
Hello Otilia Thank you for your review and I am pleased to hear that you enjoyed your stay with us. Please let me have an indication about what we can do to improve security at Amakaya Backpackers that will get us a 5 rating from guests. We always consider our location being 300m from Main Street as being ideal. Some of our guests do however only give us a rating of less than 5 for our location. What is it about our location that only rates it as a 4? Is it something we can change? Once again, thanks for taking the time to do a review of your stay. Any suggestions you may have regarding my questions above will be helpful to us. Enjoy the rest of your visit to South Africa. Regards Dave Swart

100%

Although only there for 1 night staff and owner were very helpful and welcoming. would go back there.

Owner Comment (Hide)
Hello Laura Thanks for the review you have done - really appreciate it. Glad we could be of help. Maybe we will see you again if you again visit SA. Regards Dave

83%

The staff (especially Dave) is so helpful. We can't stop saying thank-you to him. Our room is quite small. Laundry service is very good. Worth your money!

Owner Comment (Hide)
Thanks for the comments Tram - glad you enjoyed the game park and skydiving. Regards Dave

100%

Perfect is the word that i wanna say about Amakaya BP Hostel! Thank you very much for everything :-)

  • 8th Sep 2012
  • Novice Nomad
  • Anonymous
  • Vietnam
  • Male, 31-40
  • (1 review)

Owner Comment (Hide)
Thanks for the comments Tao. Glad that you enjoyed your stay. Regards Dave

100%

This hostel is truly amazing. It was the second time we stayed here, and the staff was just as helpful as the first time around. We couldn't find anything to do because it was a Sunday and the staff called literally everywhere for us to see if anything was open. Such a great experience, I would return every time I'm in Plettenberg Bay.


100%

The night we got there the owner made us a traditional South African braai free of charge, all we had to do was buy the food. The atmosphere was amazing and I felt at home and safe during the entire stay. All of the staff was incredibly friendly and they are willing to book tours for clients and they made my stay very enjoyable. Amakaya also had great cooking facilities which was important because I went in a group of 10.

Owner Comment (Hide)
Hello Tanis Thanks for your review. We are glad to hear that you enjoyed your stay with us. Dave, Dan, Leticia, Braydi.

94%

No free wifi but I think that was being installed when I arrived. Great place to stay felt incredibly welcome and the Brai nights were good fun. Met some nice people. Not far from the beach. Stayed in an 8 bed dorm. Manager/Owner was lovely


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