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Amakaya Backpackers & Apartments Reviews

15 Park Lane, Plettenberg Bay, South Africa

Reviews & Ratings Explained

81%

Rating
102 Total Reviews
  • 80%Value For Money
  • 89%Security
  • 86%Location
  • 82%Staff
  • 74%Atmosphere
  • 78%Cleanliness
  • 79%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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83%

Good place to stay and to meet others. The staff is very nice and helpful.


80%

The staff were extremely helpful with organising activities for me, it also had prime location being round the corner from the main strip and a short walk to the beach. Overall it wasn't very busy though and that made the stay not as enjoyable as it could have been


91%

Good little hostel to relax at. Staff really made the place excellent. Beds are clean and the kitchen has everything you need.


46%

I would not recommend Amakaya Backpackers on first sight. Mine and my brothers beds werent clean. They smelled and there was hair on the pillows. It seemned as if the pillowcased werent even changed. Everything didnt look that tidied and cleaned up. Friends of mine, they had stayed in another Dorm one night ealier. One of them was stolen 500 Rand because of a man who took the chance when the gate was open to sneak into the Dorm. At least the staff payed her back the money.

Owner Comment (Hide)
Hello Mariella Thanks for your feedback, however, did you mention anything about your unhappiness to the staff? Each beds bedding is changed when a guest leaves and is washed in our laundry on-site. You stayed in our 8 sleeper dorm that had 7 guests in the night you stayed. There were only 3 guests in that room the night before, 2 of who checked out on the day of your stay so the room was most certainly cleaned - our room check sheets indicate this. With regard to the stolen money - our video cameras show that 2 guests entered the gate and a man that was passing by followed them in. You cannot hold us responsible if guests do not ensure that they are not followed onto the property. In addition, nobody was in the dorm and it was not locked - yet all arrivals are given their own keys. We do not watch the comings and goings of each and every guest and expect them to act responsibly. The staff did not pay the money back, I, as the owner did. You rate a 1 out of 5 for safety. How can we improve this? We have a keypad access gate that has the code changed weekly, staff on duty 24 hours, security cameras and give keys for each room to guest - and advise guest to lock their rooms if they are not in the room. Perhaps in your travels you should engage with the places you stay if you are not satisfied with something so that it can be properly addressed instead of giving inappropriate poor reviews. That is a more constructive way of addressing things. Regards Dave Swart

86%

Good hostel


86%

Not half bad!


100%

Great backpackers with exceptionally friendly staff despite some having a strange affiliation with the New Zealand Rugby team over the Boks. Great location as well with Main Street and a checkers within easy walking distance.




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