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Amakaya Backpackers & Apartments Reviews

15 Park Lane, Plettenberg Bay, South Africa

Reviews & Ratings Explained

81%

Rating
103 Total Reviews
  • 80%Value For Money
  • 89%Security
  • 86%Location
  • 82%Staff
  • 74%Atmosphere
  • 78%Cleanliness
  • 79%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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83%

Good place to stay and to meet others. The staff is very nice and helpful.


80%

The staff were extremely helpful with organising activities for me, it also had prime location being round the corner from the main strip and a short walk to the beach. Overall it wasn't very busy though and that made the stay not as enjoyable as it could have been


91%

Good little hostel to relax at. Staff really made the place excellent. Beds are clean and the kitchen has everything you need.


46%

I would not recommend Amakaya Backpackers on first sight. Mine and my brothers beds werent clean. They smelled and there was hair on the pillows. It seemned as if the pillowcased werent even changed. Everything didnt look that tidied and cleaned up. Friends of mine, they had stayed in another Dorm one night ealier. One of them was stolen 500 Rand because of a man who took the chance when the gate was open to sneak into the Dorm. At least the staff payed her back the money.

Owner Comment (Hide)
Hello Mariella Thanks for your feedback, however, did you mention anything about your unhappiness to the staff? Each beds bedding is changed when a guest leaves and is washed in our laundry on-site. You stayed in our 8 sleeper dorm that had 7 guests in the night you stayed. There were only 3 guests in that room the night before, 2 of who checked out on the day of your stay so the room was most certainly cleaned - our room check sheets indicate this. With regard to the stolen money - our video cameras show that 2 guests entered the gate and a man that was passing by followed them in. You cannot hold us responsible if guests do not ensure that they are not followed onto the property. In addition, nobody was in the dorm and it was not locked - yet all arrivals are given their own keys. We do not watch the comings and goings of each and every guest and expect them to act responsibly. The staff did not pay the money back, I, as the owner did. You rate a 1 out of 5 for safety. How can we improve this? We have a keypad access gate that has the code changed weekly, staff on duty 24 hours, security cameras and give keys for each room to guest - and advise guest to lock their rooms if they are not in the room. Perhaps in your travels you should engage with the places you stay if you are not satisfied with something so that it can be properly addressed instead of giving inappropriate poor reviews. That is a more constructive way of addressing things. Regards Dave Swart

86%

Good hostel


86%

Not half bad!


100%

Great backpackers with exceptionally friendly staff despite some having a strange affiliation with the New Zealand Rugby team over the Boks. Great location as well with Main Street and a checkers within easy walking distance.


The reviews below do not count toward the property's recent rating.
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100%

Couldnt have asked for a better experience at a back packers. Really extra-mile sort of staff.Deserve a pay rise. Brilliant service, support and holistic care for the customers.

  • 29th Jul 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hello Iyare Thanks for your positive comments. It is good to know that the staff go the extra mile to help guests. The recognition is noted. Regards Dave Swart

86%

The staff couldn't have been nicer and really helped me to feel better after having gone through an ordeal!

Owner Comment (Hide)
Hello Jonathan Thank you for your comments and I am please to hear that our staff were able to make your stay pleasant. Regards Dave Swart

100%

It was well positioned for easy access to town etc and really enjoyed the breakfast and the balcony where we had our breakfast

Owner Comment (Hide)
Hello Gerry Good to hear that you enjoyed your stay. Thanks for the review. Regards Dave Swart

80%

Nice that they provide towels. And very friendly staff. Breakfast is very small.

  • 7th Apr 2015
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hello Anne Glad to hear the staff were friendly. Regarding the breakfast - it is advertised as a mini breakfast, however we generally find that most guests are more than happy with it considering that it is offered at no extra cost. Regards Dave Swart

91%

Staff were very helpful when it came to organising activities. Good location only a few streets up from the Main St.


100%

Perfect location and perfect staff, they even lit the brai for me to cook.

Owner Comment (Hide)
Thanks Julian. Glad to hear that the staff were friendly and helpful. For the first time ever, all our staff are female so good to hear that they do not stand back but help with the braai fire. Regards Dave Swart

86%

A Little more Party program would be great if beeing organized

  • 7th Jan 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)


60%

The location is great. We had booked 4 nights with 5 guys. The appartement building is like 200 meters from the hostel, please keep this in mind during the booking. In the hostel there is a bar. The bar was opened every day, but we had to ask a lot if someone could help us.

Owner Comment (Hide)
Hello Sander It never ceases to amaze me at how unappreciative some visitors are. You were upgraded to an apartment with its own kitchen, bathroom at our new backpacker 200m away at the same price as our standard dorm. You were happy with this at the time and were told that it was 200m from Amakaya. The bar hours are from 6pm only and the hours are visible in the bar and reception. Our staff will however get drinks for guests during the day if they require. Regards Dave Swart

77%

Good location (although its a bit of a walk to the beach, mainly uphill on the way back). Extremely friendly and helpful staff. Good breakfast.

Owner Comment (Hide)
Hello Friederike Thanks for the review done. At least the walk up the hill keeps you fit and gets you ready for a beer at the bar! ;-)) Hope that you enjoyed your time in Plett. Regards Dave Swart

100%

The hostel is really nica and the staff was extremely friendly and helpful!

Owner Comment (Hide)
Hello Hadar Thanks for your kind words. I will pass on your appreciation to our staff. Hope that you had a good trip in South Africa. Regards Dave Swart

86%

Really nice stay :) it takes just a few minutes to the shops

Owner Comment (Hide)
Hello Katharina Thank you for your review. Glad you enjoyed your stay with us. Regards Dave Swart

83%

Stayed at the private twin room, very confortable. Commom area is ok. Breakfast was good. Staff was very helpful and friendly! Convienently near market e and some restaurants.


80%

Far to walk to the beach specially because of the hill that makes the way back quite hard. Friendly staff and great offer of activities although the options were all pretty expensive.


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