Aonang Cozy Place Reviews
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The pictures look NOTHING like the actual rooms. The staff were AWEFUL and did not care at all. We arrived and checked in. She took our money. THEN told us that the hostel was fully booked and sent us to another hostel. When we told her our frustrations about this situation she rolled her eyes and said "then go find another place". The bathroom in the dorm was disgusting. Sink was plugged. No locks on the dorm doors. And there is NO SWIMMING POOL here.
It was only after we'd paid that the receptionist mentioned they had double booked us so had to move us to a hostel 10 minutes away. They were offering no compensation for this major inconvenience, only after we asked were we offered free breakfast. We then found out that the 2nd one is cheaper and they were not offering any refund for the price difference, bypassing the receptionist we had to called the manager multiple times who in the end refused to speak to us and hung up a few times, awful.
very badly organized
- Novice Nomad
- Male, 31-40
- (1 review)
I stayed in the dorm room. It was very clean and has curtAins for extra privacy. Facilities were good and I liked the location as it was away from the louder bars yet still close enough to the beach. The manager was very friendly and helpful and spoke very good English.