Apple Hotel Hanoi Reviews
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Fabulous hotel! Staff couldn't have been more helpful, they organised my Sapa trip and Water Puppet theatre tickets at a good price without being pushy (I've heard this can be an issue in Vietnam!) and even let me use the room to shower and change after I returned from my trip. The room was clean and comfortable with lovely hot shower and complimentary toiletries. Decent breakfast with fresh fruit and choice of eggs cooked to order!
We loved the staff, so helpful. Location is great, near the lake and night market. Room was very nice, big. Morning and evening announcements do blare from the loudspeaker outsi but we were up at breakfast already except one day, Saturday,singing at 6am. Issue with our Halong bay cruise and reception helped us get a small refund 10%. I left a shirt in the room.odd that they didn't mention it/give it to me when we came back for our luggage in the late afternoon. No AC in bfast cafe area, hot.
Very nice hotel. Good rooms, nice AC. We made a comment about some ants in the bathroom the first time and when we came back from our trip, they cleaned our room extra thorough and left some rose peddles on the bed. The bathroom has a very nice rain shower. The location is perfect: right in the old quarter, but the busy street doesn't matter that much when you are sleeping.
The staff were kind and they helped me out a lot with my vacation, booking tours, trains etc. As such, I was very keen to give them a good review. However, I had several issues with the room. I had booked a deluxe double bed, but when I lay down on it I found out it was actually 2 single mattresses pushed together forming a ridge in the middle of the bed. Really uncomfortable. There was mold/mildew behind the bed from where two single beds had previously been. Stairwell very dusty
The staff here were just wonderful! So warm, welcoming and helpful. The free breakfast that is included is decent too ! The room itself was clean, well-equipped (kettle, fridge, computer (!) etc. The hotel is in a good, central location with plenty restaurants, bars, cafes, tourist attractions nearby and within walking distance. They provide extra blankets and duvets in the room incase you get cold which was a nice touch (as I always get cold with the aircon going!).
Staff were great at apple, so friendly. We had a few issues with a tour that we had booked through the hotel. Great value for money and great central location, would recommend hotel but maybe shop around for tour booking.