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Asakusa Smile Reviews

2-20-10 Higashi Komagata, Sumida-ku, Tokyo, Japan

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The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

Reviews of Asakusa Smile

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63%

The hostel was quite cold, it was never very warm when we stayed there even thought it was snowing at the time we stayed. It was very basic, no communal area where you can meet other travellers. We had to sit in the kitchen which would have disrupted others from sitting down to a cooked meal if there were many people there. The bedclothes weren't new they were old and dusty but the covers were lovely and clean but hard to put on the beds.

  • Novice Nomad
  • 23 Jan 2012
  • Anonymous
  • Ireland
  • Female 18-24
  • (2 reviews)

Owner Comment (Show)
Hi, thank you for your comment. We are sorry that the hostel was not warm during the snow time. The snow was really great, hitting a 6 year's history record.. Our heater system seems not strong enough.We will do more work on it. Hopefully next time you will enjoy our hostel.

93%

I had a great experience staying at Asakusa Smile. The staff was extremely helpful and kind. I would highly recommend staying here!

  • Novice Nomad
  • 18 Jan 2012
  • Anonymous
  • USA
  • Female 25-30
  • (1 review)

Owner Comment (Show)
Hi,Kristen, it was pretty nice to meet you three girls@! Hopefully can see you next time here or Bejing?!

86%

Good value for money hostel in an easily accessible location. My only bug-bear was the patchy WiFi.

  • Novice Nomad
  • 14 Jan 2012
  • Anonymous
  • New Zealand
  • Male 25-30
  • (3 reviews)


80%

It was a good hostel. It is tricky to find the first time but after that no problem. Short walk to the subway and a couple stops away from the action. The price was good and it was comfortable. The staff spoke english, Chinese, and Japanese and were friendly and helpful. I would recommend it to someone especially if they are looking for a cheaper hostel.

  • Novice Nomad
  • 12 Jan 2012
  • Anonymous
  • USA
  • Male 25-30
  • (4 reviews)


90%

Would be nice if there were more plates, cutlery, utensils etc in the kitchen.

  • Novice Nomad
  • 03 Jan 2012
  • Anonymous
  • Australia
  • Female 25-30
  • (1 review)

Owner Comment (Show)
Hello, thank you for your comment. For the plates cutlery and kitchen utensils, we have put more in the kitchen. To avoid to make kitchen look tidy, we always put them in the closets or drawers in the kitchen. Hopefully next time ,if you are here again, can enjoy the kitchen part..

80%

Staff are very friendly and helpful & the location is good. The facilities are not great - no good common area, not enough showers (none on 3rd floor). However, it's TOKYO and what can be expected for a reasonable price?! The wi-fi connection is erratic, mostly doesn't work so I have to come to reception area. Biggest problem is reception closes from 12-3pm, when lots of people tend to arrive. Also, this makes it difficult to store luggage after check-out cos u can't get it til 3pm

  • Novice Nomad
  • 02 Jan 2012
  • Anonymous
  • Ireland
  • Male 31-40
  • (6 reviews)


56%

Pros: -Good location (about a five minute walk to Asakusa) -Friendly English-speaking staff -Affordable price Cons: -The room (208) was freezing; there was a large gap in the window poorly covered by duct tape -The wireless connection was very poor -There were only two showers for multiple floors, and the cleaning times were very inconvenient -The room was ridiculously small and aesthetically unappealing -We could hear every noise made by our neighbors (coughing, talking, etc.)

  • Novice Nomad
  • 01 Jan 2012
  • Anonymous
  • USA
  • Male 18-24
  • (1 review)


73%

The bar was great and the staff as well. The kitchen was lacking utensils. There`s no common area with sofa`s and TV but it`s a great location.


36%

I have stayed in many hostels around the world and this one is definitely at the bottom of the list. The check in/out hours are very limited. When we arrived in the afternoon, we had locker our bags in the station and come back later because they weren't open. When we checked out to head to the airport, we didn't get our deposit back because reception didn't open for another 30 minutes. This hostel is quite gross and was super cold everywhere. It was also a rip off for the price.

Owner Comment (Show)
I apologize for the unpleasant experience that you had while staying at our hostel. As for the price, our hostel is priced below most of our competitors and I'm sorry to say accommodation prices in Tokyo are double those in Seoul. As for the other problems you addressed I will discuss them with the owner of the hostel and see if there are ways that we can find to rectify them. Thank you for your feedback. Sincerely Asakusa Smile.

80%

Staff were friendly and helpful - we didn't have a room for the night of the 31st (we did for the 30th and 1st) however we were able to get showered and changed in the hostel, we had to move rooms as we booked last mintue, the staff were as helpful as possible with our luggage, flexible check in times, etc. All facilities very good- hot showers all times of the day, internet, decent bar, comfy bed in a warm room ... basic yes but for a base in Tokyo, fine.

  • Novice Nomad
  • 29 Dec 2011
  • Anonymous
  • England
  • Mixed Group 25-30
  • (1 review)


43%

Cheap. Good enough for a short stay if you really only need a bed and a shower, but in that case you might as well consider a net cafe. They do clean the rooms and everything, but imo the blankets and the toilets weren't as hygienic as they should be. The walls in our room were yellow from god-knows-what, but well I didnt expect much for the price anyhow, so if you're satisfied with just a bed for little money you can consider a stay. At least there is free internet available.

  • Novice Nomad
  • 28 Dec 2011
  • Anonymous
  • Germany
  • Female 18-24
  • (1 review)


80%

there was a male receptionist with glasses and long hair, his english was very good.

  • Novice Nomad
  • 27 Dec 2011
  • Anonymous
  • Canada
  • Male 25-30
  • (1 review)


50%

No key for dorm and had randomers trying to come in/packing their bags in our room all night - next morning we realized they weren't even from our room? Weird. Found a dead roach in the dish washer/rack - was there for the full 6 days we were here lol! were forced to take shoes off but not provided with slippers and the floor was a bit rough especially in the toilet. Cleaners take up same kitchen space. free drink on arrival includes an extra charge for a beer. stay in khaosan for same price.

Owner Comment (Show)
Hello, thank you for you comment. And sorry for the randomers at that night. We will try to make it better. For the sleepers, we have already hand out sleepers to the guests. Anyway, thank you for stay.

80%

A good experience overall but I was disappointed in the lack of bathroom slippers. The bathroom floor was wet after cleaning and there should have been slippers there for guests to use.

  • Novice Nomad
  • 23 Dec 2011
  • Anonymous
  • USA
  • Male 25-30
  • (1 review)

Owner Comment (Show)
Hello, thank you for your comment and advice. We put sleepers in the bathroom before,but just a lot guests then wore them back to room or not put it back to the bathroom. So we decided to stop it. We are sorry for this point. We will find a way to make it out. Oki, Guys, THANK YOU SO MUCH for stay. And look forward to seeing you again!

86%

Very cheap, good location, good vibe, a little annoyed about the clothes drier though, just didnt want to dry my clothes, other than that good value for money.

  • Novice Nomad
  • 21 Dec 2011
  • Anonymous
  • Australia
  • Male 18-24
  • (2 reviews)


66%

It's not the greatest hostel, altough it is one of the cheapest. The facilities are not the best...1 toilet on the 3rd floor to share with about 20 people & no showers on this floor. No good common area except for the bar. Dorms are very small, but at least the beds are reasonably comfortable. Good budget accommodation in central Tokyo is rare and I will stay here again. Staff are nice and friendly.

  • Novice Nomad
  • 16 Dec 2011
  • Anonymous
  • Ireland
  • Male 31-40
  • (6 reviews)

Owner Comment (Show)
Thank you for your comments.You are right that the facility seems not enough for the 3rd floor. The guests have to go the 2nd floor for shower. We will try to improve it. It is nice that you understand that we are trying to offer better service for the budget concerning backpackers.

86%

A little quiet but I thought it was a great place to stay, very helpful!!!!!!! And super friendly! Nice place to cone back to after a long day of traveling around

  • Novice Nomad
  • 15 Dec 2011
  • Anonymous
  • USA
  • Female 18-24
  • (1 review)

Owner Comment (Show)
Hello, Thank you very much that you like here. Look forward to seeing you again.

93%

A great hostel in a nice location and a spacious dorm considering it's Tokyo. All in all, very good value for money. The only downside was the limited opening hours of reception. I arrived at 11am and had to wait till 3pm to be able to check in.


63%

Decent location, as well as helpful and friendly staff. Unfortunately also overcrowded, and had the odd roach here and there. The coin dryer ate change and spun, but dried nothing. Still, at the time of booking, this appeared to be the cheapest bed in town. And not such a bad deal, at that.

  • Novice Nomad
  • 11 Dec 2011
  • Anonymous
  • Canada
  • Male 31-40
  • (1 review)


50%

- destination is not clearly marked at the location of accomodation. I wasn't the only one to get lost - aircon plug is not even long enough to the main socket. person in charged wants me to buy a heater even though it was clearly stated there is an aircon - person in charge wants me to buy laundry detergent box from a convenience store and leave it there for her when most places provide a 'one use' detergent packet - because i'm chinese wants to argue just because i dont speak chinese well

  • Novice Nomad
  • 08 Dec 2011
  • Anonymous
  • Singapore
  • Male 31-40
  • (3 reviews)

Owner Comment (Show)
Hello, We are pretty sorry that you could not get to hostel properly. But everytime we explain the access carefully to the guests and also gave a map to them, which we think should be easy for guests. Referring to person in charged, we are pretty confused who you are talking about??? Our manager here has NEVER asked you to buy a heater or leave anything for her! As a common sense, it is also impossible that a hostel owner asks a tourist to buy heater(which is a facility of hostel) for hostel,right?So we WANT to know very much who is the person in charge you mentioned. Anyway, thank you for your stay, and we also feel sorry that you gave some untrue comment on our hostel.

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  • 74%

  • Overall Rating
  • From 95 ratings
  • 73%Character
  • 72%Security
  • 80%Location
  • 79%Staff
  • 69%Fun
  • 73%Cleanliness

Latest Review

  • 23 Jan 2012 (63%)
  • The hostel was quite cold, it was never very warm when we stayed there even thought it was snowing at the time we stayed. It was ...
  • Read more...
  • Anonymous

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