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Astor Queensway Reviews

45 Queensborough Terrace, Bayswater, London, England

Reviews & Ratings Explained

90%

Rating
4090 Total Reviews
  • 87%Value For Money
  • 93%Security
  • 93%Location
  • 96%Staff
  • 89%Atmosphere
  • 87%Cleanliness
  • 84%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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89%

The staff here was super helpful and accommodating. The bathrooms and showers were small but other than that it was an awesome place!


100%

Everything was better than expected. The only downside was that it was blazing hot! Need to invest in an air conditioner, at least in the common areas!

Owner Comment (Hide)
Hey! Thank you for leaving a review and we are happy we exceeded your expectations, we take your drawbacks into consideration. We will hopefully sort the ventilation out soon! Safe travels, AQ Team xx

94%

I absolutely loved being here! It felt like home while I was staying in London and every time I go back I always pick to stay here. Fellow backpackers and staff are unbelievably friendly and if you're travelling alone it's like a breath of fresh air. Plus the wifi is great.

  • 24th May 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hey there beaut! Thank you very much for your wonderful review, we are extremely happy that you enjoyed your stay here and we cannot wait for you to come back again in the future so we can party some more :)! Lots of love, Astor Family x

83%

Great staff and always willing to help! We didn't spend much time at the hostel except to sleep.


100%

Had an amazing time! Better than I expected and the staff is awesome! Place is super clean.

Owner Comment (Hide)
Hiya, thank you for your review. We're glad that we were better than your expectations! We hope you choose us again whenever your next in London! Pleasure having you, AQ Crew xx

89%

overall a great place to stay and really close to a nice park and things to do. staff is super nice and always helpful plus the breakfast was nice. the bathroom though was really small and not always cleaned plus many of the large rooms are 6-7 floors up, and without an elevator it can be a hassle with large bags etc. overall would stay here again though.

Owner Comment (Hide)
Thank you so much for your review, here at Queensway we really appreciate your comments. Glad that you liked our location and breakfast! All the bathrooms do get cleaned twice a day but if you stay here another please just let the receptionist know if you feel as if you they haven't been cleaned. Apart from that we are happy you had a great time! Safe travels from all of us here at Queensway! xx

89%

Hostel was awesome, staff was super friendly and informative. Didn't enjoy the toilet considering there was barely any room to get into it and we had to go to the 4th floor to use it. There is no lift so you have to use the stairs and we happened to be on the 5th floor. The pressure of the shower is pretty bad. Regardless I would recommend everyone to go considering the staff and the people there are really welcoming.

  • 21st May 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 25-30
  • (1 review)


91%

The bathroom in the rooms on the 6th floor was not as clean as the other bathrooms in the hostel. If there's a way to cool down the rooms there too, I think that would've made my stay a lot better. Usually in the mornings it's very hot in the room and uncomfortable.


86%

Staffs are really nice and kind!!! I really appreciate for the staffs. But except staffs, nothing special. Just normal hostel.


97%

They have a lot of bathrooms outside the one we had in the bedroom. The staff was really friendly, specially Vanessinha, who made us feel like home. The TV room was really cozy.


100%

The astor was without a doubt the coziest most comfortable stay ive ever had at a hostel. The entire grounds were very clean, and having a bathroom in each room was extremely convenient. The breakfast was quite good, and everyone was warm and inviting, especially the staff whom were very personable and very helpful. And special mention goes to the receptionist Becky whom was an absolute pleasure to talk to and quite easy on the eyes to boot. All in all this hostel is a 10 out of 10.

  • 17th May 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you so much for such a wonderful review! We are extremely happy that you loved our hostel and that everything was nice and clean for you. All of the staff were very happy to have you too and Becky especially says a big thank you for the kind words! We hope you come back soon. Lots of love, AQ Team xx

89%

Pros: good location for being in London, good breakfast. Cons: bathroom in the room could be a tad cleaner. Also, laundry machine was broken, so there were no towels

Owner Comment (Hide)
Hello there, thanks for your review. We always like to take both good and bad points from everyone's stay and to work from any negative point to try to make it a better experience in the future! We will try to motive our cleaners more and our washing machine now so we have towel galore! We hope you come back again though! Kind Regards, Astor Queensway!

77%

Great Hostel. Staff very friendly and helpful. Only downfall is the little ventilation in the bedrooms and bathroom. But great value for money regardless!

  • 14th May 2015
  • Novice Nomad
  • Anonymous
  • England
  • All Female Group, 18-24
  • (1 review)


89%

I'd stay again. Bathrooms aren't bad, but I can't give it an excellent. If you have a heavy bag like I did, email them in advance. They might be able to put you in a lower level floor. I stayed with them twice in one week, and everyone was super nice and helpful. The location is great -- I love Hyde Park.

  • 13th May 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 25-30
  • (1 review)


100%

I cannot speak highly enough about Astor the staff the atmosphere everything was great. I came back and hung out after I had to move hostels because I missed the place so much 👌I have already re booked for when I return to London and it will to be my accommodation of preference in London. Thankyou Astor for making me feel like family 😘 xx

  • 13th May 2015
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hey there!! Aww thank you very very much for such a cute and lovely review. We loved you being here as a guest and as just one of our friends also! We are extremely excited for your return and to get our party shoes on again. Lots of love, Astor famalam! xxx

97%

The staff is really nice and helpful. Everything in this hostel is wonderful except there is too many stairs to climb up and the bed not too much comfortable.

Owner Comment (Hide)
Hiya, thanks for your review! Glad to hear you liked our hostel and we do apologize for the stairs but unfortunately it is an old building and nice to not modify. We hope you come back in the future and if you find your bed uncomfortable if you mention it to a member of staff, we will try our best to solve your problem. Kind Regards, Astor Q xx

91%

I felt very safe here, the staff was nice as well as fellow travelers. Great location to underground and the park. Lots of stairs no lift. I'd love to stay again!

  • 13th May 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Good afternoon! Thank you for reviwing us and for having such a good time here. We are super glad that you had a good time and more importantly felt safe. Have a wonderful day! Queensway team xx

89%

This was my first ever hostel experience and I was very pleased with it. I was in a 6-person mixed room and everyone was very nice. The staff is excellent and the location is pretty convenient. Personally, I absolutely loved how close it is to Hyde Park and Kensington gardens. I waited to write this review until I had more experience staying in hostels. Now that I have stayed in 8, I can say that this hostel is quite nice and I would definitely stay here again when I am in London.


97%

Becky was amazing. All credits to Becky ;))

Owner Comment (Hide)
Thank you for leaving a review and Becky is extremely grateful for the praise :)! We hope you come back soon! Lots of love, Queensway X

83%

I thought I had used a filter in my search that all recommendations have AC, but apparently that didn't work. The weather was fine so long as the window was open and a fan was provided. We were on the back side of the building so it was quiet. The beds were comfortable and the shower was in our room, but had either great pressure or hot water, not both. Internet was available, but struggled to download web pages on a computer. Using it with a smartphone was fine. Be warned there is no lift.


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