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Astor Queensway Reviews

45 Queensborough Terrace, Bayswater, London, England

Reviews & Ratings Explained

89%

Rating
4573 Total Reviews
  • 86%Value For Money
  • 91%Security
  • 93%Location
  • 96%Staff
  • 88%Atmosphere
  • 87%Cleanliness
  • 83%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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91%

+ves: good location, few minutes walk from the station. Very clean bedrooms and bathrooms. Comfy beds. Hot powerful showers. Very comfy lounge tv area. Good breakfast selection and kitchen facilities -ves: not enough power points in the room (only one plug). Breakfast starts a bit late at 8am. Slightly pricier than other London hostels

Owner Comment (Hide)
Thanks so much for taking the time to leave a review Jing! We really appreciate your honest and thorough feedback! We will definitely take your notes into consideration to make our hostel even better. Thanks again and hope you come to visit again sometime! xx Astor Queensway family

86%

Great location, cool staff, top kitchen. Only downside would be only 2 powerpoints in a 6 bed dorm.

Owner Comment (Hide)
Hello!! Cheers for taking the time to write us a review and giving us feedback. We are thrilled that you loved our location and staff, we loved having you too! Next time you visit us please do not hesitate to ask our receptionist for extra plugs if needed or even more convenient places which have outputs. Safe travels from the AQ team xxxx

57%

we went there 1:00 am in the morning to sleep just for a few hrs and leave for the airport again. They said they can't allowed us to stay there that night: our age. They didn't want to give our money back, neither to let us stay!! They said we are not the one who you've made your booking with!! Finally because we had paid for cancellation they let us in. Since they said there have been often cases like our, it has to be taken seriously not to make people suffer.

  • 10th Nov 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Couple, 41+
  • (1 review)

Owner Comment (Hide)
Thanks for taking the time to write us a review. It is extremely unfortunate that you feel that way about your time here. We must note though that due to the company policy which is clearly stated on the Hostelworld site, we do have an age policy which is strictly enforced. Due to the late hour of your arrival however, we allowed you to stay the night to try help you out. We'd recommend in the future to look out for hostel's different policies to avoid situations like this.

100%

Every single staff member is amazing! They go out of their way to help you and look after you and always make you feel welcome. It's a great atmosphere and I'd highly recommend the Astor queensway to anyone looking for accommodation in London

Owner Comment (Hide)
Hello my love! Thank you so much for such a shinning review, it means so much to us that you had such a good time here and we loved having you here too! Our staff are always here to help and we are always looking for new people to be part of our little astor family like you are now! Stay forever :), loves Queensway crew xx

89%

Clean facilities. Big dinning room. Lack of faucets in bathrooms - bathrooms were were pieces here and there (i.e. a shower stall here, a toilet closet without sink, etc.). Not walking distance to the downtown core, but close to Kensington Park and Portobello Market.

Owner Comment (Hide)
Howdy! Thanks for making time to write us your experience and feedback! We are glad that you like our dinning area and some parts of our location. It is unfortunate that you didn't like the set up of the bathrooms but if you hopefully come in the future look out for the bathrooms on the first, second third and sixth floors because they are all fully equipped! We will look into getting more taps. Happy Travels though from the Queensway crew xxx

66%

Room is too small for 6 persons. Just one socket is in one room. Although there was multitap, it was so uncomfortable to charge my electronic devices.

Owner Comment (Hide)
Hi there! Thanks for giving us your feedback, here at Queensway we take all recommendations very seriously to try to make our hostel even better! It is unfortunate that you didn't have as many as you needed. If we hopefully see you in the future please don't hesitate to coming and asking reception for additional electrical outputs. We have a 24hr reception and we are always here to help for any of your needs!! Safe travels and hopefully see you again! Astor Q's Teams xx

71%

Pros: 1. Really awesome helpful staff 2. Convenient location Cons: 1. Small cramped rooms and ensuites compared to other hostels 2. If you are on the 5th floor it's many stairs up to your room. 3. Bunk beds are small and have no sockets or lamps. 4. Standard locks don't fit on any of the luggage storage or deposit boxes so you have to rent one.

Owner Comment (Hide)
Hey! Delighted you liked our staff and our wonderful location too! Due to the building being so beautiful and rich with heritage we are unable to have an elevator however our friendly and helpful staff are always ready to help you with anything! Thanks for your feedback and please note that we are currently in the process of installing new sockets and personal lights for each bed! Any other problems in the future please don’t hesitate to come ask our 24hr reception team! Happy Travelling :) xx

100%

I had The most amazing time here, The Staff made me feel right at Home. This hostel is by far the best I've stayed at, everyone is so welcoming and friendly. I loved every minute of my stay here 😊❤️

  • 4th Nov 2015
  • Novice Nomad
  • Anonymous
  • Canada
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hey there baby girl! Thank you for your perfect review... We are extremely happy that have enjoyed your stay and that you felt the family vibe we want all our guests to feel! Thank you so much for your kind word and you are welcomed to come back anytime. Lots of love, your Astor Queensway family xxx

100%

Best hostel ever with the best staff, lovely people staying there and the location is just amazing! Love this place, will never forget about my stay here

  • 1st Nov 2015
  • Novice Nomad
  • Anonymous
  • Sweden
  • Female, 18-24
  • (1 review)


100%

I was only looking for a cheap place to stay the night before my flight back home the next day. I chose Astor Queensway as it was the cheapest place I could find for the weekend. Surprisingly, it was the PERFECT last night of my travels, thanks to this hostel full of AMAZING staff!Was warmly welcomed by Vanessa who invited me to come to one of the staff's surprise bday party which was SO Much fun!! (haha, put the pictures up!). Mark is great at bringing people together!! Shoutout to Dale, haha!

Owner Comment (Hide)
Thank you so much for such a lovely review. We are extremely happy we exceeded your expectations and you had the perfect last night of your travels. We are going to put the pictures soon in our facebook page. Vanessa, Mark and Dale really appreciated your kind words. We hope you come back to party again with us. Love, AQ Team xxx

100%

Very good!

  • 31st Oct 2015
  • Novice Nomad
  • Anonymous
  • Brazil
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you very much! Short and sweet but we hugely appreciate it!! We hope to see you in the future :)! Queensway Team xxxx

77%

I very much liked my stay at the hostel, especially since the shower was very clean (for a hostel) and the staff was friendly and accomodating. I especially valued the fact that there were adaptors and hair-driers, as well as uncomplicated re-booking of a room for a night (as the airport completely shut down and I would've otherwise had to stay at the airport...). Particularly with regard to my previous stay in London (about four weeks ago, in a different hostel), I thought this was much better!

Owner Comment (Hide)
Hey, thank you for your review. We're happy that you really liked to stay here and you had a better experience than your previous one here in London. We always try to help our guests as much as possible. Safe travels, AQ team xx

100%

I was travelling solo, and it was awesome. I was staying in a 4-bed-mixed-en suite room and everything was perfect. My roommates were really nice, the staff was great, the breakfast was good mostly carbs but it gives you the energy to start the day:) They have everything you need: lockers, adapters, hair dryers, lockers and so on. It was my first time staying in a hostel, and travelling all by myself but it wont be the last for sure, thanks for the experience.

  • 29th Oct 2015
  • Novice Nomad
  • Anonymous
  • Hungary
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Hey there! Thank you for your amazing comments and taking the time to write us a review! We are extremely happy that you had a great stay and that we could accommodate you with everything that you needed. We are glad that your first hostel experience was with us and that you had such a pleasant time! We really do hope that you visit us again! Lots of love, Queensway family xxx

91%

A really good staff in that well located hostel ! If i have to come back to London, i know where i'll sleep : Astor hostel Queensway ! Thanks for all

  • 28th Oct 2015
  • Novice Nomad
  • Anonymous
  • France
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
We appreciate your kind words. We are glad that you liked our location and mainly our staff. We hope you come back soon. Lots of love, AQ Team xx

91%

Great location & wonderful staff. I enjoyed very much my stay in this hostel , thank you!!!

  • 27th Oct 2015
  • Novice Nomad
  • Anonymous
  • Spain
  • Female, 31-40
  • (1 review)


89%

Staff was really nice. Even if there is a lot of levels, staff help you to bring your suitcase up the stairs if you need id. Very kind of them :-)

Owner Comment (Hide)
Thanks so much for taking the time to leave of your feedback! We are happy to hear you enjoyed your stay and that we were able to help you with your luggage. Safe travels and please come see us again sometime! xx Queensway team

89%

When to London for three days for my birthday. The area is really nice & having two Underground stops near by makes it incredibly easy to travel around London.The staff is incredibly welcoming & fun! Alyssa, Becky, and Tito were wonderful & we had the best first night with them at a local pub! The entire staff is super friendly! The rooms were pretty standard but still nice and the reception is 24 hours. Would absolutely come back!

Owner Comment (Hide)
Hey there, thank you for taking the time to write us a review! We are glad that you had a lot of fun here with us at your birthday. We hope you come back and stay with us again, Love AQ team xxxx

54%

The hostel wasn't of great quality and the location of the bathroom right next to my room was less than idea. For the price of a private room I would have been better off getting a hotel. The staff were friendly and efficient. I didn't stay for breakfast.

Owner Comment (Hide)
Hi there, thanks for your feedback. It is a huge shame that you feel that way about the hostel, the location of the bathroom is a fixture which cannot be moved due to the heritage of the building. We would recommend that in the future if you are unhappy with your room, to let our receptionist know in order for us to be able to make your stay more comfortable! We are happy that our staff lived up to their great reputation. Next time give our breakfast a try, lovely food and great company!

89%

Had a lovely stay at Astor Queensway, definitely great value for money. The rooms were always clean and tidy, the kitchen was great and social, the staff always helpful. There was something happening everyday, making it easy to meet lovely people. Thank you for a wonderful time, I would highly recommend Astor Queensway.

Owner Comment (Hide)
Hello my dear! Thank you for your kind words and we are very pleased that you had a great experience in our hostel and that our daily events made your stay more comfortable and sociable! We hope to see you in the future and that the rest of your travels were incredible! Thanks, Queensway crew xxx

100%

Staff was really polite and welcoming, Excellent location. The beds where nice and clean and very friendly people from different backgrounds.

  • 22nd Oct 2015
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you so very much for such a lovely review! We are extremely happy that you enjoyed our atmosphere, staff and location! We hope you visit us again in the future!! Queensway Love xxx

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