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Astor Queensway Reviews

45 Queensborough Terrace, Bayswater, London, England

Reviews & Ratings Explained

87%

Rating
3307 Total Reviews
  • 85%Value For Money
  • 89%Security
  • 91%Location
  • 95%Staff
  • 86%Atmosphere
  • 84%Cleanliness
  • 81%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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60%

Awful bathrooms that should be entirely remodeled: dirty, most of the toilets have no sink to wash hands... No lift. Good location, though. Friendly staff.

Owner Comment (Hide)
We are sorry to hear that you were not a 100% satisfied with your stay. We are now in the process of upgrading our cleaning procedure so that we avoid any incidents where bathrooms are not super clean at any time of the day. Again thank you for staying with us and we hope next time you are in London you will come and get a better picture of the hostel. Enjoy the rest of your trip and have safe travels!

83%

The staffs were really nice and warm. They made my friends and I feel very welcomed. The staff in the reception was also very helpful and friendly. the best thing was when they allowed me and my friend to perform our prayer later that evening in one of the rooms when we came back to grab our luggages left securely in the storage room, even though we already checked out from the hostel that morning. overall, thumbs up! good services and staffs!

  • 23rd Dec 2013
  • Novice Nomad
  • Anonymous
  • Malaysia
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your comment. It is our first priority to make guests feel like home and make sure they have a good time by meeting their individual needs and respecting their culture. We are really glad you stayed with us and we hope to see you again next time you are in London. Safe travels!

97%

Nice location , friendly staff , clean the room everyday and provide free towel . Overall, it was a nice experience to stay in here.

  • 22nd Dec 2013
  • Novice Nomad
  • Anonymous
  • Taiwan
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you very much for your comment! We are happy to hear that you enjoyed your stay with us. You are very welcome to stay with us when in London. Enjoy the rest of your trip and see you soon!

83%

Perfect location next to Hyde Park. The staff was nice and helpful. The rooms were a little noisy and the bathrooms small but okay. All in all a cheap Hostel in London to stay in when the expectations are not too high.


86%

Very friendly hostel, lovely staff .... Nice and clean kitchen and tv room, ensuite facilities also super clean... Great value for money especially over weekend.... I recommend...

Owner Comment (Hide)
Thank you for staying with us. We are really glad to hear that you had a pleasant stay. Enjoy the rest of your trip and we hope to see you again in London!

91%

Great hotel! It is situated right next to Hyde park and is walking distance from Portobello road (the market) and oxford street. There are lots of long term residents here so it feels like a big family. The staff are great! They were all really helpful in helping find the places I wanted to go and telling me the best ways to get there. Another good thing was the breakfast - biscuits in the morning is just the best! There is just 1 problem: I didn't manage to access internet at all.


100%

Wifi needs to get fixed

Owner Comment (Hide)
The Wifi is up and running! Sorry it was down during your stay it was the transition period into our new Wifi which is the best and fastest in town! Thanks for staying with us in beautiful London!

74%

Extremely friendly staff and rather clean room and toilets; bed was a little hard though. My 8-bed room only had 2 of us, which was both good and bad. Couldn't connect to wifi for the whole of my first day there, booked for 3 nights but left after one since I needed the wifi for some work at night. Hostel seemed like it had a lot of long-term residents, which felt a little exclusive. Would return if they fixed the wifi though

Owner Comment (Hide)
Thanks for staying with us! We apologize for the internet being rubbish during your stay, we have upgraded to the fastest WiFi you can get in London so you will be flying online on your next visit! Love from London!

69%

The shower was a little dirty. They said they would have wifi, but it didnt work. We we were in London for school so we needed it.

  • 2nd Dec 2013
  • Novice Nomad
  • Anonymous
  • Belgium
  • All Female Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for your feedback! Sorry our WiFi was down during your stay, we have upgraded to Ultrafast Fibre Optic so we will meet all your online needs for your next visit!

86%

I thought it was great. The people there were very warm and open and I like that a lot.


69%

The rooms were comfortable and clean, although ventilation in the bathroom was almost non-existent. Security regarding the location of the key for the baggage storage being located outside reception was a concern with access available to anyone in the hostel. A major issue was the fools in the tv room who thought it acceptable to have the volume flat out at midnight, with the staff obviously thinking this was okay, even though other noise making activities such as the laundry had a curfew.

  • 29th Nov 2013
  • Novice Nomad
  • Anonymous
  • Australia
  • Mixed Group, 31-40
  • (1 review)


71%

Tiny rooms, friendly service, ok wifi.


89%

Super friendly staff and great location right near two tube stations on different lines which was such a big advantage. Breakfast each day was great but rooms were a little small and bathrooms could probably do with an update. Would recommend based on location and staff although not many group hostel activities when I was there!!


86%

Nice stay at astor quest. Few minutes away from queensway station. The staff was so helpful, the bathrooms were clean and the hostel was located in a nice area. Definetaly would come back.

  • 28th Nov 2013
  • Novice Nomad
  • Anonymous
  • Brazil
  • Female, 18-24
  • (1 review)


97%

There are many people that are permanent guests in the hostel. This increased my experience as they were friendly and wanting to make my stay as enjoyable as possible. The free breakfast was great and the common space was comfortable. The wifi was not always that strong in peak times, but it always worked. The location was good too, near tube stations in zone 1 and close to hyde park. I would stay here again.


66%

The reception staff is helpful in recommending places to visit.

  • 16th Nov 2013
  • Novice Nomad
  • Anonymous
  • Singapore
  • Male, 25-30
  • (1 review)


100%

Staff were absolutely lovely. Felt really at home. Would recommend!

  • 8th Nov 2013
  • Novice Nomad
  • Anonymous
  • England
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
It was a pleasure having you :) come back any time you like!!!

83%

Large number of permanent residents that all know each other living there, which makes for a particularly relaxed and friendly vibe in the common area at almost all times of the day or night which I quite liked...

Owner Comment (Hide)
We pride ourselves on the positive vibe of the guests and staff :) we're glad you enjoyed yourself ;)

94%

The staff here really go above and beyond -- i had troubles with my padlock, they lent me a new one. I forgot my laptop charger -- they asked around and found a charger I could borrow. They printed out my boarding passes and just generally were always ready to help! Breakfast is solid and there's a full kitchen that's available for use! definitely coming back here.

Owner Comment (Hide)
We're so pleased to read this! We had such a great time having you and we're glad to hear you felt taken care of!! Do make sure you say hello next time you're in the city :)

89%

I had a very nice stay!

Owner Comment (Hide)
it was great having you!

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