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B&B Hanoi Hostel Reviews

16 Hang Thung Street, Hoan Kiem District, Hanoi, Vietnam

Reviews & Ratings Explained

93%

Rating
161 Total Reviews
  • 92%Value For Money
  • 93%Security
  • 96%Location
  • 99%Staff
  • 88%Atmosphere
  • 92%Cleanliness
  • 90%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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63%

Very over priced for what it is - the beds are incredibly hard (practically no mattress at all), wifi very slow, shower had no hot water - only good thing was the location and the breakfast.

Owner Comment (Hide)
Dear Hellen, Thank you for taking time for review in Our Hostel by your recently stay in Our Hostel. I am sorry to hear that Our Hostel is not meeting of your expectation . All of the thing you mentioned on site i have already checked it and fixed all , that is small problem such Our staff did not tell you clearly how to use the wifi connection ( we have a Router every floor ) but you just connected with the ground floor , and the bathroom was used by the cold water side . Best regards

97%

The staff is probably the hotel's best asset. Not only they are friendly but they will try and help you solve any problem you have. The rooms we stayed in were big, comfortable and super clean. You can exchange money, hire tours, rent a bike... and is near everything you'll want to visit.

Owner Comment (Hide)
Dear Guests, On the behalf of the Management of B&B Hanoi Hostel . I would like to send to you million thanks for your support by staying and using our services. I'm delighted to hear about your enjoyable stay at our hostel! We are certainly excited about our upcoming renovation and will continue to provide the best in hospitality to our guest in the future. I will share your wonderful feedback with my team as I’m sure they will be very encouraged by your compliment. Thank you so much.

89%

This place was great. Tony the manager set us up on some great tours and told us about a spa. It was perfect for the short time we were there. Rooms were clean and laundry service and breakfast was a plus. The location is less than 5 min from the lake and night markets. Would definitely stay there again!

Owner Comment (Hide)
Dear Guests, Thank you so much for your excellent comment on the site of hostelworld.com for B & B Hanoi Hostel by your recently stayed in Our Hostel. One more time, thank you for your stay with us and we do hope to have a chance to service you in Our Hostel in the future. Best kindly regards, B & B Hanoi Hostel.

80%

Staff were really helpful, breakfast is great with fruits buffet, coffee, tea, juices and a dish of our choice, clean and good price/quality ratio.

Owner Comment (Hide)
Dear Guests. Warmest greeting from B & B Hanoi Hostel ! On the behalf of the Management of B&B Hanoi Hostel, thank you so much for your valuable time to share the great comment on the site of Hostelworld.com and special thank you for your choosing to stayed in our hostel. We are very happy to know that, our service is meeting your expectation ! We ensure to maintain our hostel' service and make sure all of the Guest will have a great time and enjoy to stay in our Hostel. Hope you are well.

86%

Very friendly and helpful staff. The location of the hostel is very central, we have been able to walk everywhere. The beds are quite hard and if the room is on the road end it is very noisy with all the beeping of the traffic, however we asked to change rooms because of the noise and they were very accommodating.

Owner Comment (Hide)
Dear Guest. Thank you so much for your great review about B&B Hanoi Hostel. We are very happy to hear that you enjoyed your stay with us and we would promise to keep good work to deserve well with your wonderful feedback. And, we do hope to welcome you back again as your second home in Vietnam. Your Sincerely! B&B Hanoi Hostel' Team.

100%

The staff were so amazingly helpful. Nothing was too much trouble. Would stay there again for sure

  • 26th Jun 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Dear Guests, Please accept our warmest greeting to you and Thank you so much for your kindly review in Hostelworld.com and we also would like to thank you for choosing to stay with us. We are extremely happy to hear you enjoyed your stay at our hostel. We will make sure to pass along all the comments you made to our team. So if there is ever anything we can do to accommodate you in a future stay at our hostel, please don't hesitate to contact us. Sincerely Thanks!

97%

Lovely hostel! We booked for one night stayed for five. Staff are really helpful and friendly with lots of advice. Hostel does a great free breakfast and always has hot tea and coffee which is a nice touch, also loved the fresh towels every day. Booked a Ha Long Bay cruise with these guys as well which was really nice. Thanks Tony and staff for a great experience!

Owner Comment (Hide)
Dear Guests , Thank you for choosing to stay with us and sharing your experience at B & B Hanoi Hostel. We are glad that you enjoyed your overall stay with us. Your kindly feedback about our location, room, staff is greatly appreciated We are always interested in suggestions, feedback that would allow us to improve upon our service standards. And we would promise to keep good work to deserve well with your wonderful feedback. Best Warm Regards - B&B Hanoi Hostel.

100%

Perfect breakfast, super friendly staff, Good Location, evrything Perfect!

Owner Comment (Hide)
Dear Guests, Thank you so much for your great review. We are so happy when you enjoyed your stay with us. We are always pleasure to help you everything when you be in Hanoi with us by our enthusiasm heart. I am very happy to appreciate all your feedback and will share with our team. Once again, thank you for everything and we hope to have the pleasure of welcoming you back to B&B Hanoi Hostel in the not too distant future. Sincerely thanks!

97%

Hands down one of the best hostels I have stayed at - more like a hotel than a hostel! Superb staff, especially Ms Anna and Tom who went above and beyond to make us feel welcome and comfortable, easily booking our halong bay tour and packing us a breakfast with free bottled water for our airport taxi at 6am without us even asking! We unexpectedly got upgraded and the deluxe rooms were of a phenomenal standard. Definitely stay here, it made our Hanoi trip one to remember. Yummy breakfast also.

Owner Comment (Hide)
Dear Guests, Thank you so much for your great review. We are so happy when you enjoyed your stay with us. We are always pleasure to help you everything when you be in Hanoi with us by our enthusiasm heart. I am very happy to appreciate all your feedback and will share with our team. Once again, thank you for everything and we hope to have the pleasure of welcoming you back to B&B Hanoi Hostel in the not too distant future. Sincerely thanks!

91%

The staff were all very friendly and helpful and the rooms were extremely pleasant.

  • 18th Jun 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Dear Guest. Thank you so much for your great review about B&B Hanoi Hostel. We are very happy to hear that you enjoyed your stay with us and we would promise to keep good work to deserve well with your wonderful feedback. And, we do hope to welcome you back again as your second home in Vietnam. Your Sincerely! B&B Hanoi Hostel' Team.

89%

Everything you could want in a hostel and more! Staff were extremely friendly and couldn't do enough for us with booking trips, taxis and train journeys. Hostel is clean and in a good location with a decent free breakfast. I would stay here again!


91%

I recommend you to stay at this hotel. The room is nice and clean. very helpful staff and breakfast is awesome!

  • 14th Jun 2014
  • Novice Nomad
  • Anonymous
  • Thailand
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Dear Guests. Warmest greeting from B & B Hanoi Hostel ! On the behalf of the Management of B&B Hanoi Hostel, thank you so much for your valuable time to share the great comment on the site of Hostelworld.com and special thank you for your choosing to stayed in our hostel. We are very happy to know that, our service is meeting your expectation ! We ensure to maintain our hostel' service and make sure all of the Guest will have a great time and enjoy to stay in our Hostel. Hope you are well.

91%

My stay here was enjoyable. Great location in the old quarter and great, helpful staff. The room felt a little cramped and worn down but nice overall. Great showern Breakfast was good and coffee, tea, and bananas were always available.

Owner Comment (Hide)
Dear Guests. Warmest greeting from B & B Hanoi Hostel ! On the behalf of the Management of B&B Hanoi Hostel, thank you so much for your valuable time to share the great comment on the site of Hostelworld.com and special thank you for your choosing to stayed in our hostel. We are very happy to know that, our service is meeting your expectation ! We ensure to maintain our hostel' service and make sure all of the Guest will have a great time and enjoy to stay in our Hostel. Hope you are well.

97%

Staff were absolutely excellent here, greeted us with fruit and tea and even offered us a room to shower after our trip from Halong Bay. The rooms were great, great air con and nice shower. Yum tasty breakfast included too! Great value for money. A hotel more than a hostel. Highly recommended!

Owner Comment (Hide)
Dear Guests, Please accept our warmest greeting to you and Thank you so much for your kindly review in Hostelworld.com and we also would like to thank you for choosing to stay with us. We are extremely happy to hear you enjoyed your stay at our hostel. We will make sure to pass along all the comments you made to our team. So if there is ever anything we can do to accommodate you in a future stay at our hostel, please don't hesitate to contact us. Sincerely Thanks!

86%

Friendly helpful staff, clean rooms. Can't go wrong!

Owner Comment (Hide)
Dear Guests. Warmest greeting from B & B Hanoi Hostel ! Thank you so much for your valuable time to share such as the great comment on the site of Hostelworld.com and special thank you for your choosing to stayed in our hostel. We are very happy to know that, our service is meeting your expectation ! We ensure to maintain our hostel' service and make sure all of the Guest will have a great time and enjoy to stay in our Hostel. Best Regards - B&B Hanoi Hostel.

83%

Pros: Staff is really friendly and helpful! Location is also very good, everything is in walling area in the downtown area. Nice bathroom as well. Cons: When it was raining there was water dripping from the ceiling. Beds are pretty hard (though thats often in Vietnam). Anyway, service was great at all times, very good value for money!

Owner Comment (Hide)
Dear Guest. Thank you so much for your great review about B&B Hanoi Hostel. We are very happy to hear that you enjoyed your stay with us and we would promise to keep good work to deserve well with your wonderful feedback. And, we do hope to welcome you back again as your second home in Vietnam. Your Sincerely! B&B Hanoi Hostel' Team.

100%

I know I put all excellent, but I really was that impressed with the hotel. The staff bent over backwards to help us plan out trips to Sa Pa and Halong Bay. Our flight was delayed for 2.5 hours so we didn't get to the hotel until after nine and the night guy sat with us until just after midnight helping us plan. He even offered us instant noodles since the restaurant was closed and we hadn't eaten dinner. They let us keep our bags there for our side trips and the breakfast, included, is SO good!

Owner Comment (Hide)
Dear Guests. Warmest greeting from B & B Hanoi Hostel ! On the behalf of the Management of B&B Hanoi Hostel, thank you so much for your valuable time to share the great comment on the site of Hostelworld.com and special thank you for your choosing to stayed in our hostel. We are very happy to know that, our service is meeting your expectation ! We ensure to maintain our hostel' service and make sure all of the Guest will have a great time and enjoy to stay in our Hostel. Hope you are well.

97%

best value hostel. breakfast included was delicious, as was the welcome coffee and fruit! rooms were big and the shower had a door!

Owner Comment (Hide)
Dear Guests, Thank you so much for your great review. We are so happy when you enjoyed your stay with us. We are always pleasure to help you everything when you be in Hanoi with us by our enthusiasm heart. I am very happy to appreciate all your feedback and will share with our team. Once again, thank you for everything and we hope to have the pleasure of welcoming you back to B&B Hanoi Hostel in the not too distant future. Sincerely thanks!

86%

We enjoyed our stay there! The rooms are clean and the staff is so friendly, helpful and they always try their best. We got fresh fruits as a welcome greeting and for breakfast ,and we could leave our luggage in the storage rooms when we were on tours.

  • 4th Jun 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Dear Guests, Thank you so much for your excellent comment on the site of hostelworld.com for B & B Hanoi Hostel by your recently stayed in Our Hostel. One more time, thank you for your stay with us and we do hope to have a chance to service you in Our Hostel in the future. Best kindly regards, B & B Hanoi Hostel.

77%

Lovely staff, helpful and friendly. Nice big room, good price.


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