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Backpackers Lucerne Reviews

Alpenquai 42, Lucerne, Switzerland

Reviews & Ratings Explained

86%

Rating
900 Total Reviews
  • 85%Value For Money
  • 90%Security
  • 74%Location
  • 90%Staff
  • 84%Atmosphere
  • 90%Cleanliness
  • 86%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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80%

Very nice place and friends staff

  • 24th Apr 2015
  • Novice Nomad
  • Anonymous
  • India
  • Couple, 25-30
  • (1 review)


91%

Excellent service, accommodation, and suggestions. I would include a guide on how to ake the bed. I knew how but I had roommates that did not. Thanks!


74%

Friendly staff; clean facilities; wash and dry available at a very reasonable cost. Only downside is they are about 15 minutes walk from the train station and the old town.


100%

Great location. Clean and secure- you can't ask for more. The staff are extremely helpful and overall lend to a great experience.

  • 16th Apr 2015
  • Novice Nomad
  • Anonymous
  • India
  • Female, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you! :)

80%

Good location right across from the lake, staff extremely friendly and helpful. Bathrooms clean, having two kitchens also very helpful. Best wifi I've ever had at a hostel! Downside was that the beds were so uncomfortable, worst I've been in. Oh and they gave us a free Toblerone after our stay. Thanks!

Owner Comment (Hide)
Dear costumer Thank you for your very nice comment! And: oh no! We will check that bed. Kind regards The manager

94%

It's a bit far from the station, but over all it's great, will definitely recommend to others.


66%

Far from the station - 15/20 min walk. A lot of strange rules such as cant shower between midnight and 6am. Staff is friendly and helpful. Not hostel atmosphere - everyone keeps to themselves.

Owner Comment (Hide)
Dear customer We just ask people not to shower (if possible) in this time because the ventilation is not running. There is a student dorm in the same house and the ventilation is too noisy in the upper floor, which doesn't belong to us. And: you are right, there can not be a hostel atmosphere if everyone sticks behind his electronic tool. Kind regards, the manager

80%

good hostel but wish there was more free food especially cause Switzerland is so expensive


86%

Good hostel, great location and friendly staff.


77%

A bit scary to walk back to the hostel at night as the route is dark and relatively quiet


69%

First off, they aren't asking you for the deposit back. What they want to do is to divide the deposit when they pay so that they don't need to pay the money to each other. (in case of more than 2 people booked together) For instance, if the deposit is 16$, one of them pays. And after, they pay the rest of the amount to you. Deposit : 16 the amount they have to pay : 60 What they want to pay : 22, 38 each, not 30, 30. - the one who pays 22 is the one who already paid for the deposit.

Owner Comment (Hide)
Dear customer You pay the normal price if you book directly at the hostel. You pay 12% in advance if you book through hostelworld. And then you pay 88% by arrival at the hostel. If you made a booking for 2 people you can also arrange that 'deposit-story' with your friend. We are very sorry if that was maybe a language-misunderstanding. Kind regards, the manager

77%

My biggest beef is the location -- it is a brisk walk to Old Town and the Ruess. However, this is a serviceable hostel in all other regards. The employee behind the desk was very kind, and answered my endless questions with forebearance.

  • 21st Mar 2015
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)


83%

A bit far from the stations, need to walk around 20mins! Luckily the walking path is just beside the river! And my room got the river view!! Clean and nice hostel!


100%

Beautiful place to stay. The staff were excellent.


89%

Clean place to stay. Looks new


97%

Great staff, wonderful facilities


86%

Nice hostel with a good kitchen which was a good way to save money in an expensive city. The rooms were spacious with big lockers and comfy beds. The staff were lovely, particularly Andrea who went above and beyond to help us several times. Contrary to other reviews we had no problem with Mosquitos. Only complaint would be the lack of a hostel-like atmosphere. Would stay here again!


80%

Pricey by hostel standards, but not by Lucerne standards. The surrounding area has all the charm of a business park. Not a central location from the old town, but it's not much of a walk. Lots of Asian student customers who keep to themselves. The hostel sells food stuffs at slightly higher prices. (Think 3 CHF for .33 L soda) The staff was quite friendly. Trees obscured my view of the lake.


97%

I love this place...although a bit far from the station, I can highly recommend!!


86%

Beautiful view, very clean, lovely staff, great atmosphere to hang out, really nice hostel! A long walk from town, but it is a beautiful one by the lake.


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