Backpackers on Castle Reviews
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Worst hostel we've stayed in in Cape town. Staff do not understand customer service, they are unresponsive and rude. Our room had ants and cock roaches near the beds, the mattresses were thin, small and concaved. The sink in the room was falling off the wall. The bathrooms were awful, no toilet seat or lock on the door. We were not given keys to our room, we felt unsafe leaving our things there with no security. We stayed at another hostel where, for 20R more, we had luxury in comparison!
We used the private room...the bed was comfortable and the bedding was clean. Enough hot water in the shower. The stuff is lovely and helpful. No privacy in the common toilet though cos the showers are in full view. we would go back there in the future
- Novice Nomad
- Couple, 41+
- (1 review)