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Myself and another traveller who I was not acquainted with arrived at eleven at night. The hostel is not well advertised and is within a block of apartments. However, upon ringing the buzzer, no one came to greet us. We called management who had not been aware of either of our arrivals. Yet no one could come let us in. So we had to run to catch the last train and find the new hostel the manager told us to come to. It was not an ideal situation. Staff attitudes offer scope for improvement.