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Base Airlie Beach Resort Reviews

336 Shute Harbour Road, Airlie Beach, Queensland, Australia

Reviews & Ratings Explained

74%Overall Rating

From 34 ratings
  • 75%Character
  • 72%Security
  • 87%Location
  • 70%Staff
  • 74%Atmosphere
  • 67%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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57%

The bathroom was quite dirty, with missing tiles and ants. The deck chairs in the pool area was not really up to scratch and not enough of them either.

  • Novice Nomad
  • 21 May 2012
  • Anonymous
  • Denmark
  • Male 25-30
  • (1 review)


57%

There were ants all over the kitchen. The ac was broken so we had to have the windows open which probably didn\'t help with the ants. The staff was really rude when we asked for their help.

  • Novice Nomad
  • 13 Apr 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Hello Jenna, I am very sorry to hear that you did not enjoy your time with us in Airlie Beach. We are currently having the Air Cons replaced as they do the hardest job up hear in tropical north Queensland. The ant situation is also currently being addressed. We have quite a lot of wildlife here in Airlie beach and not just the turtles, dolphins and fish. It's also the insect variety. As for the problems with the staff I am sincerely sorry. We try of offer all guests an interesting experience at Base Airlie Beach served with a smile. If you remember a staff member in particular that was rude please email me so it can be addressed. I hope the rest of your time in Australia is amazing.

77%

Clean hostel - bungalow style with fridge in the room. Kitchen and TV room close already at 9.00pm - too early!!! They offer breakfast 8.00 - 9.00am but you have to be there at 8.00am, otherwise there might be no toast and cereals left as they will not be filled up.

  • Novice Nomad
  • 04 Apr 2012
  • Anonymous
  • Germany
  • Female 25-30
  • (5 reviews)


47%

This hostel is not new. It was here 6 years ago, it has since been divided into different hostels and renamed. The best word I can use to describe it is disgusting! The rooms are crawling with ants everywhere and other bugs too and all taps leaked. There are lots of squashed bugs on the walls beside the beds. The bunks are incredibly noisy. When one person moves the whole dorm wakes up. I was in 3 dorms in total and the aircon was broken in 2 out of the 3 of them. Staff were in no way helpful.

  • Novice Nomad
  • 03 Apr 2012
  • Anonymous
  • Ireland
  • Female 25-30
  • (2 reviews)


87%

Hey, I had a very good time at the Base Resort... The onliest thing that wasn´t that good is, that the key deposit is way too much. 10 Dollars should be enough! But keep going like u do. Ah, just remembered: at breakky.... it was like 8.15 and milk + cereals were gone. Would be good if there is someone all the time to fill things up ;) Cheers

  • Novice Nomad
  • 21 Mar 2012
  • Anonymous
  • Germany
  • Female 18-24
  • (1 review)


53%

cons: AC did not work, reception closes at 9pm, did not find it very clean pros: good location, 4 free drink vouchers next door, and that bar is fun

  • Novice Nomad
  • 08 Mar 2012
  • Anonymous
  • Canada
  • Female 25-30
  • (6 reviews)


57%

On arrival found that no rooms available. So had to try and find somewhere else. Unable to contact hostel world on the day

  • Novice Nomad
  • 03 Mar 2012
  • Anonymous
  • Australia
  • Female 25-30
  • (1 review)

Owner Comment (Show)
Hi Monquie. I am very sorry that on your arrival your booking was not sent through to us correctly. I hope that us refunding the deposit that you paid to Hostelworld and sorting your accommodation with our neighbour help to ease the situation, while you had a some refreshments in our Downunder bar. I hope you enjoyed your trip to Airlie Beach

60%

Checkin only after 2pm (Greyhound arreives at 7am). All people had to wait even the rooms are available and ready. At 2 pm 25 people try to checkin at once but the lady at receiption answered a lot of telephon calls. When a lot of people have waited for hours to checkin I think it is unpolite to answer calls during checkin process. Overall it took 45 minutes for checkin .. not acceptable.

  • Novice Nomad
  • 25 Feb 2012
  • Anonymous
  • Germany
  • Male 41+
  • (1 review)

Owner Comment (Show)
Thank you for your feed back on Base Airlie Beach. I wish that we could check everyone into thier rooms on arrival but as we offer a late check out to all our guests we require time to get the rooms clean for the next arrival. I hope you took advange of the showers and chill out room, pool and lounge offered to early arrivals. I do apologise that you had to wait while checking in. We try to keep the phone bookings as brief as possible during the check in process but it would be inpolite to not answer the telephone. I hope you enjoyed he rest of your stay with us and hope you have many future happy travels.

83%

I had a great stay at Base! Dorms are located in small bungalows that surround the pool so it feels more like a resort than a hostel. I stayed in a 4 bed sanctuary dorm with private ensuite and small kitchenette. Check in is at late (2pm) but there's a shower behind the common kitchen area to freshen up if you arrive on the morning bus. Free breakfast is a nice bonus but get there early if you want milk with your cereal!

  • Novice Nomad
  • 25 Feb 2012
  • Anonymous
  • Canada
  • Female 31-40
  • (3 reviews)

Owner Comment (Show)
Thank you so much for your review and we love to hear all feedback. THanks for staying with us a Base Airlie and we wish you many happy travels.

80%

I enjoyed my stay at the hostel and everyone was friendly and pleasent. If I had to be picky the beer in the bar was always served a bit flat steve

  • Novice Nomad
  • 23 Feb 2012
  • Anonymous
  • England
  • Male 41+
  • (1 review)


57%

Arrive on the overnight greyhound bus & you will be made to wait until 14:00 for your room to be 'ready'. My room mates told me my room was ready 2 days before. Roomie asked 3 times 4 toilet paper as there was none, unfriendly staff embarrassed her in reception.Generally unfriendly, rude and bossy staff who speak to you more like schoolchildren than people.All in all Airlie is a nice place to visit the whitsunday islands, other than that its just another tourist spot where people try 2rip u off.

  • Novice Nomad
  • 21 Feb 2012
  • Anonymous
  • England
  • Male 18-24
  • (1 review)

Owner Comment (Show)
Base Hostel is very sorry you found your stay with us uncomforatable. We have a late check out of 11am here at Base Airlie which means cleaners will be cleaning and checking all rooms until 2pm. We do not like to check guests into rooms that the cleaners have not had a chance to clean. As for you comments on the staff that dealt with you r problems if you remember the name of the staff member or the day and time. I will look into it. We pride ourselves on pleasing our guests and providing a happy, friendly environment so I need to address the issues during your stay.

57%

The hostel didn't have enough staff on to the handle the amount of travellers at the front desk. The room wasn't swept properly and there was cockroaches coming out from behind the mirror.


93%

Really enjoyed our stay here. Some of the friendliest, happiest staff we have met in Australia so far. Our dorm was cool too, really clean and cosy. The air con works here too so that is always a plus! Thanks guys

  • Globetrotter
  • 14 Feb 2012
  • Anonymous
  • Ireland
  • Couple 25-30
  • (28 reviews)


87%

The Bathroom had a view demages from the past and he could be redecorated at some points,but beside this was it a very good accomondation.

  • Avid Traveller
  • 12 Feb 2012
  • Anonymous
  • Germany
  • Female 18-24
  • (10 reviews)


100%

Excellent hostel. I stayed in a female dorm en suite which was very spacious and comfortable . The best Base hostel I've stayed at. Close to all amenities and 10 minutes from the harbour and the bus station. Would recommend.

  • Globetrotter
  • 05 Feb 2012
  • Anonymous
  • England
  • Female 41+
  • (48 reviews)


83%

Loved this place! Staff were friendly and helpful. Absolutely stunning view from balcony which really helped the hangover. Air-conditioner dripped all day which was annoying/slippery but we got through it. Taps in the bathroom were filthy. Bar fridge in room was really awesome. Loved the place and will deffs be back.

  • Novice Nomad
  • 30 Jan 2012
  • Anonymous
  • Australia
  • Female 18-24
  • (1 review)


83%

Only stayed one night - lots of space in the room and amazing showers! breakfast was good but get there early to get the best stuff. would stay again.

  • Avid Traveller
  • 18 Jan 2012
  • Anonymous
  • England
  • Female 18-24
  • (12 reviews)


77%

This hostel is very comfortable to sleep in and well presented throughout. If it had allowed BYO I'd have been happier.


43%

Free breakfast is only there for the first 2 people who get up. Cleanliness could also be better. Airconditioning was very old and made a lot of noise. Parking spot had to be paid as well.


70%

The room and bathroom (private double) were great. The kitchen was ok, but not too clean. Location is great, right next to the lagoon and close to all shops/bars/restaurants. For one of our nights the hostel was overbooked so they transfert us to another hostel, which was not quite as good. When we compained about this, the lady was very annoyed but in the end they give us a free meal voucher, which partly made up for it.

  • Novice Nomad
  • 22 Dec 2011
  • Anonymous
  • Netherlands
  • Couple 18-24
  • (4 reviews)


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