Base Airlie Beach Resort Reviews
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Had a perfect stay at Base for my trips too whitsundays islands and the barrier reef. They had thick blankets which I liked for the cooler nights.
I stayed in Base for one night after my boat trip. I couldn't check in earlier and had to wait until 2pm because of the cleaning process. I checked in and the Bathroom was still dirty, bin was full and I had a dirty blanket. The rooms and the pool area are really nice. The check in needs ages! Just one person is sitting there. I was waiting 45 min.
I enjoyed my stay here. I was concerned about my stay when I read about the unhelpful staff. But during my stay it's obvious they have really reacted to this criticism and now the staff and a huge reason I enjoyed my stay. Rooms are decent and reasonably clean. Only huge negative is there is absolutely no social vibe within the hostel. By this, I don't mean I expected a party hostel. It would just be nice to actually talk to anyone. Everyone just keeps to themselves which I found hard.
The kitchen was probably the worst kitchen we have used up the east coast. Neither of the microwaves worked and the staff member that I told just told me he wasn't an electrician and walked off. It was also very poorly equipped. All but two of the staff members were grumpy and unhelpful. The only good part of the hostel really was the beds and the duvets. I wouldn't stay here again.
Had a good stay in Airlie beach! The rooms were nice and spacious! A clean once in a while wouldn't go a miss as the floors were always dirty and there were tiny ants on the sides and got into everything. The staff were lovely and were very helpful seeing as we always seemed to be in the reception! We did have mess up with our first room which was annouying as I had pre booked and it seemed that walk ins got our room over us :/ but ANDY on the travel desk in reception was VERY helpful!!! Thanks!
They make you pay for everything. Bag storage, wifi etc. room was v average. Pool/outside area quite nice. Staff were nice
Terrible! This place has the worst customer service of any place I've seen. Many people say the same thing. The kitchen has nothing. Literally nothing.
Staff had were overworked and as a result often rude...this could be helped by not having to deal with inconvenient little extras like cutlery deposits!! exxeption was Jamie on travel desk who went out of his way to ensure i got on a whitsundays cruise-helpful, friendly and informative! LOVED the pool. Hostel lacked atmosphere but overall ok, just not great.
Not super friendly.ni ask for a shuttle with the car to the greyhound bus in case they pick someone up, they told me they don't do drop off and the car is broken, but they came there. I don't get the point why they couldn't take me with my heavy bag if they go there anyway and most of all why they lie to me. Very poor service! I was quite angry.
- Novice Nomad
- Female, 18-24
- (1 review)
Slowest staff on planet earth, kitchen barely useable. Facilities are ok, price is ok. Not the worst place to be but definitely not the best!
WELL IT WOULD BE A FUCKN GOOD IDEA TO TELL AUSTRALIAN BACKPACKERS ONLINE WHEN BOOKING THAT YOU BASE ONLY TAKE INTERNATIONAL BACKPACKERS !!!!!
- Novice Nomad
- Male, 41+
- (1 review)
Nice hostel, very clean. Not overly noisey as bar is separate from hostel. Most of the noise comes from Nomads next door. Only annoying thing is the wait to do anything at the reception counter. Never enough staff on.
It was a nice hostel, though nothing too special about it. Don't have any complaints either. The rooms were nice and clean, and had a good sleap there. The staff at the travel desk were really helpful. Stayed for another night after my sailing trip. It was quite easy to get to know the other travellers here. Good meal deals for the Down Under Bar. :)
Absolutely loved this hostel! Everyone was really friendly with me and compared to a couple of other hostels I've stayed in lately it was a relief to find this place so clean and spacious..felt more like a hotel! Will definitely be back! Thanks Airlie crew!!
Staff wasn't very friendly and extremely slow. I checked in on two occasions and both times I had to wait for over a half an hour queuing to the reception and once the room wasn't even ready yet. I did get drinks vouchers to make up for it but still a bit annoying. Also the shuttle bus for Greyhound picks guests up and doesn't drop them off ....The room itself (female dorm 4 beds) was quite big and had a fridge and AC which was good. The meal deal at the bar $10 was also really good.
Its a really clean hostel with nice rooms, clean kitchen and a tv room. The location is like every other hostel in airlie perfect. Walking distance from everything, only a cheap supermarket is too far away. Only some people of the staff were really rude. Waiting for an hour to get my luggage and just not nice
Staff not very helpful and wasn't able to check in when they said I could because the room was not ready.
- Novice Nomad
- Female, 25-30
- (1 review)