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Base Airlie Beach Resort Reviews

336 Shute Harbour Road, Airlie Beach, Australia

Reviews & Ratings Explained

68%

Rating
457 Total Reviews
  • 67%Value For Money
  • 64%Security
  • 89%Location
  • 68%Staff
  • 65%Atmosphere
  • 57%Cleanliness
  • 63%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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63%

The staff aren't helpful at all- there's not much point going to check in at the specified check in time as the queue was out the door for at least two hours after check in opened. We just went to the pool and came back in the evening. Wifi at Nomads is free so don't bother paying Base for it. The Base bag room only opens every half hour and they charge $6 per person to store stuff while you're on a boat trip, so we left our bags at Nomads too. It's fine- would recommend but don't expect much


83%

Little bit of a walk from the Greyhound terminal, but once you're there, you're close to everything; bars, shops, beach etc. Nice pool and bar. Helpful staff looked after my valuables for me while I headed out to Whitsundays. Perfectly good hostel stay.


71%

The staff were great and friendly. Unfortunately my first day I put my stuff in my room and went exploring. When I came back my stuff had been ransacked. Nothing taken but I was really disappointed. I ended up paying for a private room just for piece of mind. The staff sorted this out for me and they were good just a shame. Location was good despite this happening I enjoyed my stay

  • 27th Jan 2016
  • Novice Nomad
  • Anonymous
  • England
  • Female, 31-40
  • (1 review)


34%

Room: we're only 3 people in 6 bed dorm which was nice. But the staff didn't cleaned the room. The trashbin was totally full. Toilet and shower looked liked not cleaned since weeks Kitchen: only 2 fridges for hundreds of people. Bad equipment and you also have to pay a 5 Bug deposit each. Staff: unfriendly, unqualified

Owner Comment (Hide)
Hello, Thank you for taking the time to leave this feedback. I am disappointed to hear of the cleanliness as I know we can do better than that. I have followed this review up with housekeeping. We do have 2 kitchens on site with multiple fridges I'm sorry if you were not made aware of this. Thanks again for your feedback and I hope you enjoy the rest of your travels.

60%

Good for an overall short stay, e.g one night to then go onto a Whitsundays tour, but was an overall boring hostel in my opinion. Not that much of an atmosphere with few social events going on. Rooms itself were fine, comfy beds and clean rooms. WiFi was outrageously expensive though.

Owner Comment (Hide)
Hi, Thank you for taking to time to leave us a review. I'm sorry to hear that you found our hostel lacked atmosphere. We do have a daily meet and greet at our travel shop and nightly events in our bars so guest's get to mingle and meet new people. Thanks for your feedback on beds and rooms it is always nice to hear. Enjoy the rest of your travels :)

71%

Not a bad hostel at all, the rooms were very clean and the common areas were aswell. Lockers weren't in rooms but in common area, you have to pay for them though rather than use your own lock. All the staff are cool, helpful and really chilled out. The location is good as its on the main street but if you get the greyhound it's a trek to get to. Not the hostels fault, just annoying. I was in a room by myself for a night which as a solo traveller was quite annoying! Not a bad hostel though.

Owner Comment (Hide)
Hi, Thank you for leaving us a review. It is great to hear that you enjoyed your stay. It is very rare that guest's are alone in a room as you would have seen we are a very busy hostel. Thanks again for taking the time to leave us feedback and I hope you enjoy the rest of your travels. Jenna Base / Nomads Airlie

60%

This was the biggest hostel I've ever stayed in. It felt more like a holiday park than a hostel. I hated the fact that you constantly had to rent all your cutlery and pans. One time I had to wait 10min before I could finally get one spoon. It's just ridiculous. The rooms were quite big though and I loved the down under bar. It's great for a few nights, but I got annoyed with the staff and the cutlery thing after a few days.


74%

Great location, great staff. I think it's a bit overpriced for what it is. I stayed in the mixed dorm & the bathroom was dirty, the light didn't work & there was no real security for luggage


71%

Rooms are a cool set up, and loads of space. Stayed 3 night's though and not cleaned or toilet roll replaced etc but didn't go and ask anyone to either. Kitchen was pretty small for the size of the place and shuts early.


31%

Wifi is fucken up for 4$ per day, kitchen opens noon, so u cannot have breakfast, kitchen to small for such a huge hostel - no social life can raise, rooms are old fashioned and really low, bathrooms aren't clean and moldy. Staff at the reception isn't really helpful. 6$ for luggage storing during ur sailing trip is a no-go - pinch your money where they can... A bit poor!


74%

Overall great stay

  • 1st Dec 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Female, 41+
  • (1 review)


51%

Stayed in a 6 bed bathroom was grotty, and shower and toilet were behind the same door which meant you could not go to the toilet whilst someone was showering. Switched to an 8 bed at Nomads the following night. Room was cheaper. Bathroom was cleaner. Had to showers, which meant it was 4 people to each shower as suppose to 6. Toilet and showers were separate. Go 8 bed, not 6.


63%

Cute mini apartments, always long queues to speak to staff or check in, kitchen not stocked with cooing stuff- you have to hire plates cutlery pots etc, small social area


91%

Really good hostel. Good location to shops and lagoon, but quite far from Greyhound stop. Was so nice to have a pool. The staff were really helpful and friendly. Only downside was the bathroom in my room was gross. I saw others with nicer ones though.

Owner Comment (Hide)
Hi There, Thanks for your feedback. We are glad you enjoyed your stay with us. I have taken your points into consideration and regarding the Greyhound stop we are looking into getting a shuttle, I am sorry this was not available during your stay. All the best for the rest of your travels. Base Airlie Beach

37%

Leider hatte ich etwas Pech und überall (Bad und Zimmer) war Schimmel an den Wänden. Dazu sah es so aus, als wäre die letzte Reinigung auch schon ein paar Wochen her gewesen. Würde hier also leider nicht nochmal buchen.

Owner Comment (Hide)
Hello, Thank you for your feedback. It is not acceptable the state of your room. I have personally ensured that all rooms are now mould free. Hopefully you can come and stay with us again so we can prove that we are alot better. Enjoy the rest of your travels Base Airlie Beach

60%

Typical BASE hostel. Good location. Not a great atmosphere -- it's just too big to really meet anyone. Rooms are hot. They have aircon but it is only turned on by staff in the middle of the night. Staff are meh. Always huge lines in reception -- you think they'd find a way to fix this as it is a daily occurrence.

Owner Comment (Hide)
Hello, Thank you for taking the time to leave a review.It is a shame to hear you found the atmosphere and staff lacking. This has been followed up with all areas concerned. Thanks again, all the best for your travels Base Airlie Beach

100%

Great. Big rooms with good air con. Very clean. Liked the big complex with pools but in the middle of airlie.

Owner Comment (Hide)
Hello, Thanks for your the great review. We are glad you enjoyed your stay with us and use of the facilities. All the best for your travels! Base Airlie Beach

69%

Had a terrible 2 nights stay here. The bathroom was not clean. The first night we were kept awake by the people upstairs until 4.30am and then the second night we were kept awake all night. They were asked to leave but were still making noise around the pool at 7.30am when I left.

Owner Comment (Hide)
Dear Guest, Thank you for taking the time to leave a review. I am disappointed to hear that you did not enjoy your stay with us. It is unfortunate that other guests kept you awake both nights. I have followed this up with security to ensure regular property checks are done. Thanks again and all the best for your future travels. Base Airlie Beach

80%

Overall a good hostel. Excellent location on the main strip. The check in staff are helpful but when i checked into my room the shower and toilet had obviously not been cleaned from the previous lot as there were used plasters and toilet paper on the floor (i was the first to check in and all other beds free hence must not have been cleaned). Other than this the atmosphere is good and the bar next door does good deals and a fun night out. No free wifi and have to pay for luggage storage though

Owner Comment (Hide)
Dear Guest, Thank you for taking the time to leave a review. I am disappointed to hear about the state of your bathroom on check in and have followed this feedback up with housekeeping to ensure this does not get overlooked again. We have recently brought in free wifi, I'm sorry it was not available while you were here. I hope you enjoy the rest of your travels. Thanks Base Airlie Beach

89%

Great hostel! Been in three different dorms and all were really good. Great location as well.

Owner Comment (Hide)
Dear Guest, Thank you for your review we are glad you enjoyed your stay with us and hope you can come back again. Thanks Base Airlie Beach

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