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Base Auckland Reviews

Corner of Queen St and Darby St, Darby Street, Auckland, New Zealand

Reviews & Ratings Explained


1301 Total Reviews
  • 70%Value For Money
  • 81%Security
  • 96%Location
  • 77%Staff
  • 70%Atmosphere
  • 70%Cleanliness
  • 69%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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The kitchen is horrific (not enough stoves, dishes, tables, room in the fridge etc.), the matraze had holes, the beds were really unstable, rooms are either freezing cold or boiling hot, there are some really weird people in the Hostel (Long termers) And some idiot stole my charger including adapter.


Expect if you ever need reception to wait at least 20 minutes. Slowest service ever. Atmosphere is very dry and sterile here. The only hostel I've stayed at that requires a 50$ bond before your stay along with a key deposit. Location is good right in the middle of the city.


Good place to stay...so long as you aren't in what's called 'the strand' which is a horrible place with garanteed noise all night long. The kitchen facilities are great so long as you get one of the working hobs. There's also what could be described as the resident dj (although isn't actually) who persists on hanging in the kitchen and playing snippets of loud RnB music and nothing more. Other than this, yeah it's a great place to stay.


Auckland is an odd place. It seems to be mostly people living in hostels while they work. I got put in a room with two old men in their 60s and one had household things with him (kettle, toaster, other weird stuff). They snored all night. It sucked. I asked to change rooms the second night and was told no. The toilets were a bit average, but usable. Ended up moving the second night to the one up on K Road which had a better atmosphere and was a bit smaller. Would not recommend for a solo person


Stayed for 1 night. The guy who checked me in was cranky and not friendly at all. Room had no windows. Would never go back again. Didn't like the atmosphere.

Owner Comment (Hide)
Sorry to hear that the person who checked you in was not friendly. Good customer service is one of the cornerstones of our philosophy here at Base Auckland. We usually receive very good customer reviews about the friendliness of our staff, so I am sorry that on this day we let you down. We will look into this and follow it up with the staff member. I hope you will stay with us again and give us another chance to show you the Base experience as it should be. Thanks again for the review.


It should be more friendly spaces, it's look to much like a Hotel and not a backpackers

  • 11th Aug 2014
  • Novice Nomad
  • Anonymous
  • Chile
  • Male, 25-30
  • (1 review)


Know you get what you paid for but was surprised the carpet was damaged throughout the floor, from water and wear. The hair dryer also didn't work. The bunkbed ladders were difficult to get up and down due to high side bar.


Good party hostel for a weekend getaway. Right next to the sky tower, so location is perfect. I wouldn't mind the room to have a window to enjoy the view though:)

Owner Comment (Hide)
Hi, Thanks for your review. We are glad you enjoyed your stay here, the bars we have on site provide great drinks deals and activities every night of the week. Good to know you made the most of our central location, with the whole city easily accessible. Our budget dorms do not have windows, which is why they are so cheap, but we also have dorm rooms with great views of Queen Street, Sky Tower and the Harbour. Hopefully you'll come stay with us again and experience them for yourself!


Great staff at the check in desk.Room was great for the cost,comfortable bed and really nice shower, couldn't ask for anything more! Will happily come back again.

  • 22nd Jul 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 31-40
  • (1 review)


Big hostel with three bars and nice staff. Located in central Auckland close to the harbour, Mission Bay and Mount Eden. The rooms are big enough and clean. Sometimes the air condition is to loud. All in all a good hostel for the price.

  • 19th Jul 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 18-24
  • (1 review)


The room had no windows and was really noisy beacause there is a disco just under the hostel. You could her the music clearly even at 3 am. I would not recomend it at all.


Great place. Central to Auckland. Very thin walls though so its best to avoid being next to a dorm if you're in a double bed room.

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