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Base Auckland Reviews

Corner of Queen St and Darby St, Darby Street, Auckland, New Zealand

Reviews & Ratings Explained

78%

Rating
1184 Total Reviews
  • 72%Value For Money
  • 84%Security
  • 95%Location
  • 80%Staff
  • 72%Atmosphere
  • 72%Cleanliness
  • 74%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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91%

Showers and toilette area require some maintenance operations


80%

An excellently located hostel in the city centre with excellent facilities. Also offers good value for money compared with other inner city hostels. The rooms are fine; well-serviced and cleaned regularly. The staff were adequate but not great. I got the impression Base places more emphasis on long term, working visa guests as opposed to short term, passing through guests. Not that this was much of an issue for me, it was fine for what I needed it for.


74%

Good location, only spent one night there so hard to judge overall.

  • 18th Jan 2014
  • Novice Nomad
  • Anonymous
  • Ireland
  • Male, 25-30
  • (1 review)


94%

We had a broken light in our room that we contacted reception about twice and it was never seen to. It wouldnt have been a huge deal except the light flickered so it was a constant annoyance rather than just a dim room.


94%

Rooms and toilets are super clean!!! The only thing I didn't like was the bed mattress as it was too thin but overall I enjoyed my stay!


100%

The location of this hostel couldnt be any better! Bus from the airport drops you off at the doorstep to Base. It's located in the heart of downtown, close to everything you want (food, shopping etc). It was walking distance to transfer buses and bungy. The hostel was clean and well maintained. We stayed there on 2 separate nights. both when we arrived and when we left Auckland and we didnt have any issues :)


100%

Base Auckland was a great time. Prime location by Queen St, and the staff were very kind. The room was very tidy, and the bar was a lot of fun. The DJ was fantastic!!


83%

Huge hostel, in a great location. The guy on night duty was very helpful.


66%

Worst mattress ever!!!!


100%

A Very enjoyable stay in Auckland. It was close to all the activities we did, and the reception staff was very helpful with tips on how to get to places, and things to try/do. The lounge area is great, and the luggage storage was a massive help and a well run system!!


100%

The location of this hostel is amazing. In the heart of downtown, close to everything. Airport bus drops you off right in front of the hostel, and the bus stop (if you travel around NZ by bus) is just down the street. The bar was also fantastic!! Really great DJ on Friday nights! Would definitely go back!


80%

All of the housekeeping staff were awesome!

  • 10th Jan 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 18-24
  • (1 review)


100%

Amazing property, I came from the United States with minimal expectation and received a mind blowing experience into backpacking. Wonderful Staff, friendly workers and work environment. Its the #1 Sesitination in my book of places to stay around Auckland. If adventure is your THEME, this is your place! Culture and happiness, what else more can you ask for :D

  • 10th Jan 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 25-30
  • (1 review)


57%

I stayed on the 2nd floor. My dorm room did not shut or lock. It was reported to staff but nothing was done about it. The rooms hasn't been cleaned well as one of the under bed lockers was full of rubbish and empty beer bottles. All the female showers on my floor were out of order and only 2 of the 3 unisex showers worked but did not lock. You have to use the lifts as you can't use the stairs between floors and you generally wait a long time for one. One lift was always out of order. Overpriced.

  • 9th Jan 2014
  • Novice Nomad
  • Anonymous
  • England
  • Female, 25-30
  • (1 review)


94%

Great location and really friendly staff! I stayed in the girls sanctuary and it was lovely! Had a girls lounge area, nice and quiet, beds were comfortable and bathrooms were clean! Right in the center of queens street which is the Main Street here in auckland! Airbus drops you right outside from the airport and kiwi bus picks you up right outside too! :)

  • 8th Jan 2014
  • Novice Nomad
  • hannahvine91
  • England
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi Hannah, thanks for your review - we love this stuff!

43%

The bathroom close to the kitchen are smelling all the time. No security in the hostel, you should have cause is massive place. The rooms without window stink everyday. The kitchen is unequipped and the general cleaning is really bad. A lot to do.


51%

Way too big to have any character or atmosephere


86%

Only complaint is the room had no window. Decent beds & kitchen providing all the bits we needed. Very helpful staff, good location. Would recommend.


74%

Just what you expect from a Base hostel, great location and friendly staff - could be cleaner!


83%

I had my phone stolen from my room there. I was napping and I guess someone left the door open when leaving. There were no security cameras on that floor so beware. A lot of the showers were out of order, but I was able to shower successfully at least. The staff was very helpful after my phone was stolen to give them credit, helped me with reporting and moved me to an upgraded room. I feel they should have more staff on computers when people are checking in, lines can get really long.


(57 results)


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