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Base Brisbane - Central Reviews

308 Edward Street, Brisbane, Australia

Reviews & Ratings Explained

66%

Rating
885 Total Reviews
  • 60%Value For Money
  • 67%Security
  • 93%Location
  • 74%Staff
  • 59%Atmosphere
  • 53%Cleanliness
  • 58%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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69%

It's Base.

Owner Comment (Hide)
We hope you enjoyed your stay at Base Central. Travel safe. Base Brisbane Central.

51%

No alcohol allowed, almost no plugs in the room, bad beds making a lot of noise, no air conditioning and impossible to open the window, impolite staff The bar and the location are good, but it doesn't worth the money.

  • 4th Apr 2015
  • Novice Nomad
  • Anonymous
  • France
  • Mixed Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you very much for taking the time to leave us your feedback, we take all of our guest’s feedback negative or positive on board so that we can make any necessary improvements and improve our service for our guests. I am sorry to hear you didn't enjoy your stay at Base Central. The hostel is a licensed premises so it is against the law to allow alcohol upstairs. We have addressed the issue of power points in the rooms where there were not enough. It's good to read you enjoyed the bar.

49%

Beautiful building from the outside, complete dump on the inside. It was raining while we were there (standard for Queensland) and they had to cope by putting buckets and towels in the hallways to deal with the leaks. The toilets were constantly dirty and half the showers were broken. Save yourself the pain and misery and go elsewhere.

Owner Comment (Hide)
Thank you very much for taking the time to leave us your feedback, we take all of our guest’s feedback negative or positive on board so that we can make any necessary improvements and improve our service for our guests. We would like you to know we are going through major refurbishments including the bathrooms and showers and the leak we had has been fixed. Safe travels from the Base Central Team.

71%

The location is fantastic for a backpacker but every corner you turn there is water dripping from the ceiling. I can tell that if they don't sort that out then they won't pass safety and cleanliness regulations.

  • 2nd Apr 2015
  • Novice Nomad
  • Anonymous
  • Scotland
  • All Male Group, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you for taking time to leave feedback. The aftermath from the storm that hit Brisbane was felt everywhere. Were glad to say our maintenance team has fixed any issues. Our location is very handy, making it easy to navigate and get to know Brisbane. Safe travels from the Base Central Team.

31%

Just bad.. Very bad...


77%

Clean but really hot room without airconditioning. Very close to all highlights


57%

I would not stay there again. First room was completely filthy and had no air-conditioning. Luckily we could change rooms and the second one had a ceiling fan at least. It smelled like vomid everywhere. The kitchen was a big dirty mess. If you wanted to cook or use something you have to wash it first. Rooms on lower levels heard the party noise from the bar downstairs.

Owner Comment (Hide)
Thank you very much for taking the time to leave us your feedback, we take all of our guest’s feedback on board so that we can make any necessary improvements and improve our service. Firstly we are going through major changes, it's great to hear reception fixed you up with a new room; the housekeeping manager has been made aware of your comments and is fixing these issues. The kitchen is cleaned 5 times a day unfortunately some guests don't no how to wash up after themselves. Safe travels.

63%

This hostel is really well located. It is a huge hostel. A lot of young people. You need to pay for the wifi. The kitchen was REALLY dirty. I was afraid just to boil water. The washroom was soaked under water. The temperature in the room was nice. There is a lot of activities planned by the hostel. The staff make very loud announcement on the intercom even when I was sleeping. I do not recommend for someone who wants a quiet place.

Owner Comment (Hide)
Thank you very much for taking the time to leave us your feedback, we take all of our guest’s feedback on board so that we can make any necessary improvements. Were glad you took advantage of the activities provide by the hostel. The kitchen is cleaned 5 times a day unfortunately some guests don't no how to wash up after themselves. The hostel has a party atmosphere and we can also arrange a peaceful night sleep. Safe travels.

80%

Another good hostel.The downunder bar downstairs have quite expensive drinks for a backpackers.I went down the street and got drinks for half the price.Generally though a very good hostel.

Owner Comment (Hide)
Thank you very much for taking the time to leave us your feedback. Were glad you enjoyed your stay. The Down Under Bar gives all in house guests 20% off food and drinks when your room key is shown. Safe travels from the Base Central Crew.

40%

Very dirty, with bugs in some areas. Old fascilites, smelly carpets... They turn aircon off conveniently at night so you swet like crazy... Very poor. One Italian stuff member very nice, others... Eficient, but far from nice... Excelent location, and thats about it...

Owner Comment (Hide)
Thank you again for taking time to leave feedback for our hostel. We really do appreciate good and bad comments as it's important to us to know what our guests thoughts are on the property. We are going through a refurb. I assure you the aircon is never turned off and is set at 22 degrees. Our location is great and our staff strives and is almost always efficient, friendly and helpful. Thanks again for your reviews and safe travels from the Base Central crew.

77%

I stayed only few hours, but I appreciated the girls I slept with

Owner Comment (Hide)
Were glad you enjoyed your stay and hope next time you stay longer to see more of the hostel.

46%

Some showers don't even work, also very old and damaged. Smelly carpets and cockroach bugs seen in the hallways. Thats why no food is allowed in rooms. There is an opening above door for venting... so noise of people walking on the hallways resonates in your room like they'd be walking on your head. AirCon set to warm which is understandable for a hostel, but then it shuts off in the middle of the nights so you sweat like crazy... Stuff: despite one friendly Italian... very basic and cold.

Owner Comment (Hide)
Thank you very much for taking the time to leave us your feedback, we take all of our guest’s feedback negative or positive on board so that we can make any necessary improvements and improve our service for our guests. Base Central is going through a refurb and the bathrooms are being done in parts so that we don't have too many out of order at one time. Unfortunaley the opening above the doors are part of the hertiage listing and cannot be covered. Safe travels from Base Central.

80%

Only stayed here one night but it was pretty good. Bar downstairs did cheap drinks and was a nice place to relax. One downside is that the toilets were quite a long walk from the room and in short supply for the number of beds on the floor.

Owner Comment (Hide)
Thank you very much for taking the time to leave us your feedback. Were glad you enjoyed your stay even for one night. Depending on were your room is located it can see like a bit of a walk. Nice to hear you enjoyed the bar downstairs. Safe travels from the Base Central Crew.

37%

Good central location, but just another old, load, worn out, overpriced hostel, in need of love and respect, it could be an absolutely amazing place.

  • 29th Nov 2014
  • Novice Nomad
  • Anonymous
  • Wales
  • Couple, 25-30
  • (1 review)

Owner Comment (Hide)
Thank you very much for taking the time to leave us your feedback, we take all of our guest’s feedback negative or positive on board so that we can make any necessary improvements and improve our service for our guests. Were ongoing with our refurbishments and believe the location and building are amazing. Safe Travels.

57%

I stayed in a private room, which are located on the 5th floor. The window was facing the a/c outlet of the building resulting in a constant noise comparable to those of jet engines in an aeroplane. The window did not close properly, which was part of the noise problem. Fix the window and/or make those rooms even cheaper. Staff didn't tell me that the 5th floor wasn't accessible by elevator nor where the bath facilities where on that floor. A hassle. More info doesn't cost much, right?

Owner Comment (Hide)
Thank you very much for taking the time to leave us your feedback. After reading your comments the window has been fixed, sorry for the confusion about the 5th level but it does have bathrooms and showers on the level but the lift does stop on level 4. The noise from the A/C unit can be loud and staff is always welcoming to help move rooms. Safe travels.

49%

Air con was busted. Staff couldn't help because it's a central system, they said they'd bring a second fan for our 4 bed room (but didn't). The windows in the room were cruelly either sealed shut or had their cord cut. If you managed to prop up a window, crushing your luggage in the process, you would then find a sheet of thick perspex shutting off any chance at fresh air coming into the room. After a night in that hotbox it was easy to see why the room had such a horrendous smell.

  • 22nd Nov 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • All Male Group, 25-30
  • (1 review)


100%

Loved everything about it. Great staff, perfect location.




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