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Base Brisbane - Embassy Reviews

Cnr. Elizabeth St, Brisbane, Qld. 4000, Brisbane, Queensland, Australia

Reviews & Ratings Explained

68%Overall Rating

From 27 ratings
  • 58%Character
  • 75%Security
  • 92%Location
  • 73%Staff
  • 56%Atmosphere
  • 56%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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57%

The rooms are okay. The thing that annoyed me the most, was the disgusting kitchen. A bit too small and always so dirty and unclean. I only stayed there 2 nights before going home, but if you are looking for some social live, this hostel didn't seem as the place to go.

Owner Comment (Show)
Hi, and thanks for taking the time to pass on your feedback. With regards to your comments about the kitchen, this is something we always try and keep an eye on. The kitchen is cleaned by staff 4 times a day, 7 days a week. What makes it really dirty is when people aren't cleaning up after themselves, which annoys us as much as it did you. Safe travels for the rest of your stay here in Australia! The Base Embassy Crew.

77%

Staff were very friendly but overall not the best Base i have stayed at. Air con in room was noisy when it worked although man on desk did say he would look into it! Location is excellent for CBD but i found a lot of the people staying there were working in Brisbane and could be a little self involved/not keen to include anyone just staying for a couple of nights. Very quiet hostel but if you're looking for a party and traveling alone you may stuggle to get included!

  • Novice Nomad
  • 20 Apr 2012
  • Anonymous
  • England
  • Female
  • (5 reviews)

Owner Comment (Show)
Hi, and thanks for taking the time out to give us your feedback, We're glad you liked our staff - as for the air-con, we're in the process of getting those completely fixed up over the winter so that when it gets warm again. We don't really consider ourselves to be a party hostel per se - which is why we've got the Down Under Bar just up the road if you want to really go let your hair down! Safe travels, The Base Embassy Crew

80%

Just a little noisy.

  • Novice Nomad
  • 04 Mar 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)


47%

Dirty rooms! And the kitchen as well

  • Novice Nomad
  • 15 Feb 2012
  • Anonymous
  • France
  • Female 18-24
  • (2 reviews)

Owner Comment (Show)
Hi there, and thanks for taking the time out to give us your feedback. The problem we had with the room you were in has been fixed - but should that ever happen again then please come down and let reception know so we can fix it then and there. Our kitchen is cleaned three times a day - the main problem we have is people not cleaning up after themselves :( Safe travels! The Base Embassy Crew

47%

Very dirty!!!!! No air condition! No windows you can open. very dirty kitchen without an oven

  • Novice Nomad
  • 10 Feb 2012
  • Anonymous
  • Germany
  • Female 25-30
  • (2 reviews)

Owner Comment (Show)
Hi, and thanks for taking the time to give your feedback. We would like to point out though that our air-conditioning does actually work - you just need to speak with someone on reception to get that fixed up for you. As for the kitchen, this is cleaned three times a day. Safe travels, The Base Embassy Crew

83%

The staff are very helpful and friendly. The only downside for me was that some of the other backpackers were not very outgoing and tended to keep themselves to themselves, which I hear is odd for a hostel.

  • Novice Nomad
  • 02 Feb 2012
  • Anonymous
  • Wales
  • Male 25-30
  • (2 reviews)

Owner Comment (Show)
Hi, and thansk for giving us your feedback! We're glad you enjoyed your stay and hopefully see you back here for a Reds game! Cheers, The Base Embassy Crew

53%

Despite my confirmed booking in a mixed dorm, I was denied access to this room on arrival because of my age(52). Initially I was told the hostel was for serious backpackers only. Having shown my interstate drivers licence and backpack, I was then told that some females might feel confronted if I were in the dorm. A private room was available to me at $100 per night if I chose to upgrade, which I didn\'t, on principle. Base Bne is poor value by any standards.

  • Novice Nomad
  • 04 Jan 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Hi there, We have investigated this incident further and can assure you that this should not have happened. This is not the way we operate as a company and can assure you that should you find yourself back in Brisbane you are most welcome to stay at either of our properties. Regards, The Base Embassy crew.

87%

The staff was helpful from the very beginning of the stay. It was right next to a supermarket and Queen's market was right there, so you can eat cheaply and still be in the city center. Also next to lots of bus routes which takes you to outer attractions like the Lone Pine Koala Sanctuary. They offer good meal/drink deals in their bar which is only a few blocks away. Has a huge move theater but good luck getting there at a time when someone else hasn't put in their own choice.

  • Novice Nomad
  • 29 Dec 2011
  • Anonymous
  • USA
  • (Gender undisclosed)
  • (1 review)

Owner Comment (Show)
Hi guys, and thanks for taking the time out to give us your feedback. We're glad you enjoyed your stay - should you ever find yourself back here in Brisneyland we'd be glad to have you both again! Cheers, The Base Embassy Crew

67%

Liked the cinema-room. Big kitchen, enough fridges but only 6 places where to cock with gas. Rooms are tiny.

  • Avid Traveller
  • 14 Dec 2011
  • Anonymous
  • Germany
  • Male 18-24
  • (10 reviews)

Owner Comment (Show)
Hi, and thanks for taking the time to give us your feedback. We're glad you enjoyed the cinema room (it's our favourite too just quietly :)). Cheers, The Base Embassy Crew

87%

I just stayed there from 3 in the night till 9 in the morning. the guy from the stuff was really nice and gave me a room at that time.

  • Novice Nomad
  • 12 Dec 2011
  • Anonymous
  • Germany
  • Female 25-30
  • (1 review)

Owner Comment (Show)
Hi, and thanks for your comments - we're glad you enjoyed your short stay and hope to see you again next you're in Brisbane! Cheers, the Base Embassy crew

67%

the handle of the door was coming off, (the pin was missing) i felt this was a fire hazard. Informed the staff member who said she'd try get it sorted but as was a sunday unlikley would get done til monday morning. We checked out on tuesday and no one had come fix the handle. The hostel has nice cinema room and kitchen. But if you like you're food dont' leave it in the kitchen as everyone had complaints of food and in some cases full food bags had disappeared. dorm beds were lovely and comfy.

  • Globetrotter
  • 11 Dec 2011
  • Anonymous
  • Ireland
  • Couple 31-40
  • (30 reviews)




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