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Base Queenstown Reviews

49 Shotover Street, PO Box 1658, Queenstown, New Zealand

Reviews & Ratings Explained

78%

Rating
397 Total Reviews
  • 75%Value For Money
  • 77%Security
  • 97%Location
  • 82%Staff
  • 72%Atmosphere
  • 72%Cleanliness
  • 71%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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60%

Excellent location. Bathrooms can get really dirty. Some staff are very nice while others can be rude. Kitchen is awful--small with few utilities.


100%

Awesome location, 6 bed ensuite was clean and relatively quiet


91%

I arrived in Queenstown New Zealand and had booked this hostel online, just for 2 nights to see how it was, I'm now using it as my "Base" until I find permanent accommodation in the area. Okay so the beds squeak a bit and people are drunk till the early hours of the morning, but what good hostel isn't booming with atmosphere? The staff from day one have helped me get so much sorted already and their knowledge of the area is fantastic, its made my integration to Queenstown for the ski season ace.

  • 4th Apr 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 25-30
  • (1 review)


80%

I found the staff to be very accommodating. Even though my online reservation did not work, honored the price used by that quote. Cleanliness was ok


80%

The showers in the cheap dorms are awful; it's worth it to get one of the better rooms.


63%

Kitchen is to small!!!


63%

Pro: Big rooms with very good lockers under the beds; directly in the city, not far away from everything; Free breakfast for guests who booked on hostelworld Con: Staff "forgets" to hand out the breakfast vouchers, so ASK for it, then you get it; Kitchen is a joke for the number of guests. No space in the frigde and only 3-4 tables where you can eat. People steal a lot out of the bags from the fridge! A lot of young travellers who are only there for partying


74%

Nice room but mattresses were squeaky. Kitchen was extremely small and not enough space in refrigerators to keep food. Great location and staff,

  • 21st Mar 2014
  • Novice Nomad
  • Anonymous
  • USA
  • Male, 41+
  • (1 review)


69%

I liked my stay in your hostel, but it was very noisy and also I didn't like the bloodstain on my bedsheets! The free breakfast and Wifi were very good tho. So my stay had its ups and downs.


77%

My private room was VERY hot when I arrived. The heat had been left on. The window was sealed over and could not be opened to vent the room. Decently clean room with comfortable bed.


77%

Not very nice having blood stains on pillow case.

Owner Comment (Hide)
Hi there, thanks for sending through feedback regarding your stay here. I'm sorry to see that your pillow had blood stains! Did you inform staff of this issue so we could replace the pillow? I have informed the HK team to be more aware of what to look for when changing the linen. Thanks for letting us know, I am more than happy to offer you a complimentory night either at Base Queenstown or another one of our hostels. Regards, J Smith Base

86%

Very busy hostel. Free breakfast is great if you book online. Could be better at cleaning the hostel. Needs a more thorough job cleaning the bathrooms. The girls only rooms are great with ensuite bathrooms. Didn't get my free glass of bubbly on arrival though.

Owner Comment (Hide)
Hi there, thanks for letting us know how your stay here at Base went. I'm sorry you didn't receive your glass of bubbles upon arrival, this is a mistake that could have been avoided. We sincerely apologise for this. On the other hand I'm glad you enjoyed your stay in the Sanctuary room. I hope that the next time you stay at this or another Base property you will encounter better service. We hope to welcome you to this or another Base property in the near future! Regards, J Smith

74%

huge hostel, quite impersonal. the only nice place to meet other travelers is the bar downstairs (and maybe the not-very-cozy kitchen). the bar is pretty cool (esp when there's live music) and they give you discounts if you're staying there, but it's often flooded with kiwi experience groups. if you're an individual traveler out to meet & talk to nice people i'd recommend haka lodge. if you're in queenstown to party then base is perfect.


51%

Mat on the floor was dirty and sticky(!). Vents in the bathroom covered in dust, can not have been cleaned for a long time. Beds extremely squeaky. Kitchen area ok I guess. Probably a nice stay for the party kids. Nice location with Fergburgers a cross the street.

Owner Comment (Hide)
Hi there, thanks for your feedback about your stay at Base. I see you stayed in a 6bed ensuite whilst here & had issues with the vents & mats. We do deep cleans of the hostel every couple of months where we attack all the little corners around the place. I will pass on your concerrns about the vents, but as you can imagine a lot of dust can be created by a property of this size. The carpets are getting replaced & we have just had them professionally cleaned. Thanks J Smith Base

71%

Great location and staff at front desk and travel bit are lovely!! Wifi is pretty good descent at around 6pm when everyone is on it gets a bit slow! Kitchen ok but quite small and gets super busy!! The bar attached is sweet. U get cheaper drink and food deals.. Amazing burritos!! Dorm rooms are sooo dark and u can't sit up in bed on the bottom bunk which is a pain, and the bathrooms need to be cleaned a bit better! Best thing is location!

Owner Comment (Hide)
Hi there, thanks for your comments regarding your stay at Base Queenstown. It's great to see you enjoyed what we have to offer including the cheap drinks & delicious burritos! We've taken on your comments regarding the bathroom, lighting & kitchen. I've passed on your concerns to our HK team. You would also like to know that we 're looking at refurbing the kitchen at some stage in the near future. We hope you can visit again or check out another Base. Kind regards, J Smith

86%

Partyplace, great stuff.


100%

Check in was smooth and organised, staff were great and very friendly! The Loco Cantina bar downstairs had some awesome burritos and seems to be the place to meet all the other backpackers. I stayed in a 8 bed mixed dorm paid the extra few dollars for the en suite which was well worth it!

Owner Comment (Hide)
Hi there, thanks for your feedback regarding your stay at Base. I'm glad to see you got to experience our hostel as a whole property & really enjoyed your time in Loco Cantina along with the burritos! We hope you can visit again soon & that you visit another of our properties throughout your journeys. Kind regards, J Smith hostel manager Base Queenstown

74%

Nice hostel. Nothing special about it. They could use a bit more fridges - with light (it's hard to find your stuff in the fridge). Beds are nice.

Owner Comment (Hide)
Hi there, thanks for your time giving us feedback regarding your stay at Base Queenstown. We have taken on board your comments regarding the fridges. We are looking at refurbishing our kitchen at some stage, so this will be on the wish list. We hope to see you here again or visit one of our other Base properties during your travels. Thanks & warm regards, J Smith Hostel Manager Base Queenstown

86%

This is a chain hostel, and that's good and bad. The good, is clean, safe and big. The bad: it is big, u r bombarded with adds a every possible moment. I enjoyed my stay there but it didn't feel homely it felt industrial almost . The staff however saved the day. Friendly and knowledgeable. The location is amazing, as central as it can be.

Owner Comment (Hide)
Hi there, thanks for your comments about your stay at Base. I'm glad to see that you did enjoy your stay here due to the staff & location. You said that Base doesn't feel homely. What would you suggest we could do to make it feel more homely for travellers? I would love to hear your feedback regarding this. Thanks for your time & safe travels. Kind regards, J Smith Hostel Manager Base Queenstown

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