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Base Rotorua Reviews

1286 Arawa St, Rotorua, New Zealand

Reviews & Ratings Explained


201 Total Reviews
  • 60%Value For Money
  • 70%Security
  • 75%Location
  • 80%Staff
  • 63%Atmosphere
  • 60%Cleanliness
  • 70%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

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Quite simply one of the best hostels we've ever stayed in. Were in an ensuite double room- as good as many hotels we've been in. Everything was super. Highly recommmended


It was not nice. I was in a room with old people, one woman was farthing all the time. And there where no lockers. It was warm in the room. The kitchen was dirty. Only good things where the 24h reception, free towel and good mattress.


Our room was just disgusting: dirty, heavyli stained curtains and floor and MOLDY! I've never ever seen a room as moldy as that one.


Typical Base - filled with the Kiwi Experience not-nineteen-forever gap yah brigade and the trash atmosphere that brings. If you deal with that, Base Rotorua is fine. Friendly staff, good links to local attractions and a well-stocked restaurant-come-bar on site. The rooms were comfortable with decent sanitary facilities. We paid for a twin but got a double, which is an issue when your travel mate stinks as bad as mine! Wi-Fi was pay-only but did at least work as advertised. Pool included.


When we got to our room that night the bed was unmade as if someone had slept in it. The guy in reception offered me a new sheet but I had to ask for a new pillow case and sheet for the mattress! He said he would look to see IF there was any spare! Luckily there was. I would of assumed there was spared. I made my own bed at 11 pm. When the guy had left the room we noticed my friends pillow was missing. We didn't ask for another one so that was our fault ! Love the location

  • 28th Feb 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Hi There, Thank you so much for taking the time to review our hostel! We are so sorry to hear about your stay!! Our Staff are normally super nice and are more than happy to clean the rooms should they for some reason be forgotten by housekeeping. The Staff member who served you has had a stern talking to about his unacceptable behaviour and you can be sure he wont do that again!! Please be in touch should you come back to Rotorua so we can have the chance to make this up to you!!

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