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Base Rotorua Reviews

1286 Arawa St, Rotorua, New Zealand

Reviews & Ratings Explained


196 Total Reviews
  • 85%Value For Money
  • 86%Security
  • 86%Location
  • 89%Staff
  • 85%Atmosphere
  • 85%Cleanliness
  • 86%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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Typical Base - filled with the Kiwi Experience not-nineteen-forever gap yah brigade and the trash atmosphere that brings. If you deal with that, Base Rotorua is fine. Friendly staff, good links to local attractions and a well-stocked restaurant-come-bar on site. The rooms were comfortable with decent sanitary facilities. We paid for a twin but got a double, which is an issue when your travel mate stinks as bad as mine! Wi-Fi was pay-only but did at least work as advertised. Pool included.


When we got to our room that night the bed was unmade as if someone had slept in it. The guy in reception offered me a new sheet but I had to ask for a new pillow case and sheet for the mattress! He said he would look to see IF there was any spare! Luckily there was. I would of assumed there was spared. I made my own bed at 11 pm. When the guy had left the room we noticed my friends pillow was missing. We didn't ask for another one so that was our fault ! Love the location

  • 28th Feb 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Female, 31-40
  • (1 review)

Owner Comment (Hide)
Hi There, Thank you so much for taking the time to review our hostel! We are so sorry to hear about your stay!! Our Staff are normally super nice and are more than happy to clean the rooms should they for some reason be forgotten by housekeeping. The Staff member who served you has had a stern talking to about his unacceptable behaviour and you can be sure he wont do that again!! Please be in touch should you come back to Rotorua so we can have the chance to make this up to you!!


Very few showers and toilets, small kitchen other than that ok. They should clean up one of the gardens more often. Even though no one uses the garden, used condoms aren't a nice view


Had an awesome time here! The lava bar next door never let us down and short easy walk into town stayed here twice couldn't recommend it more

Owner Comment (Hide)
Hi There, Thank you so much for taking the time to review our hostel!! Hope to see you back again soon!! :)


The staff was really friendly and a great help with planning out own road trips.


Had some great nights here, swimming pool, bbq, great bar next door with the best bar people I've met in NZ and really nice team in the hostel too. If you have issues with busy kitchen just don't go at the same time as everyone or use the bbq and "eat St" is great.


Very nice hostel in a good location, bar attached is great fun and has a good atmosphere. Facilities are good, kitchen ended up a bit grubby and had a lack of cutlery but it was always clean again by the morning. Very nice dorms, however no lockers which is a shame for the price you pay.


great place to stay for a few nights - heated pool was brilliant!

Owner Comment (Hide)
Hi There, Thanks for taking the time to review our hostel!! We were so glad to hear you enjoyed your stay!! hope to see you back again soon :)


The staff is nice and super helpful. The pool was a very pleasant addition.

Owner Comment (Hide)
Hi There, Thank you so much for your wonderful review!! we were so happy to hear you enjoyed your stay..... :) Hope we see you back one day soon!!


Nice pool and room

  • 30th Oct 2014
  • Novice Nomad
  • Anonymous
  • Germany
  • Couple, 18-24
  • (1 review)


Very good place for young party people. Noisy for sleeping. Great Swimming pool and nice bar

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