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Base Taupo Reviews

7 Tuwharetoa Street, Taupo, Taupo, New Zealand

Reviews & Ratings Explained

89%

Rating
125 Total Reviews
  • 89%Value For Money
  • 89%Security
  • 94%Location
  • 89%Staff
  • 85%Atmosphere
  • 89%Cleanliness
  • 88%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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97%

I was upgraded for free on arrival which was a bonus. My double ensuite was spacious and clean. Excellent customer service including booking me onto Barbary cruise that soaked just 10 minutes after I had arrived - a real bonus! Noise from the bar noticeable but bearable.


100%

Enjoyed my stay, very friendly and helpful staff! Always something going on in the bar so it was a laugh!

  • 31st Aug 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)


100%

Great hostel, got a very good deal when I booked, staff very friendly and helpful and had a great night in the bar!would definately recommend

  • 5th Jul 2014
  • Novice Nomad
  • Anonymous
  • England
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Thanks for choosing to stay at Base Backpackers Taupo. We appreciate you taking the time to compete the online survey. I was particularly pleased to read that you rated your overall experience as 5 out of 5!! So, It sounds like you had a great stay with us which was fantastic to read and exactly what we would hope for. We hope to again welcome you back to Base Taupo or another Base property in the near future. Happy Travels!

89%

Base Taupo is in a good location, is very clean and the staff are friendly yet it gets very noisy at night.

Owner Comment (Hide)
Hi there, We really appreciate you taking the time to complete this survey. From your response it sounds like you had a great time in Taupo at Base backpackers and enjoyed your stay with us. Due to the vibrance of Taupo and our prime location, noise can sometimes be an issue which is out of our control, however we do our best to minimise this. We hope to welcome you back to Base Taupo or another Base Backpackers in the near future. Happy Travels!

83%

A bit noisey during first hlf of the night as there were a group of youths partying by the empty section alongside the building where we were trying to sleep.

  • 4th Jul 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Male, 41+
  • (1 review)

Owner Comment (Hide)
Thanks for choosing to stay at Base Taupo. We appreciate you taking the time to compete the online survey, we value your comments submitted. It looks like you pretty much enjoyed your stay with us - which is great! We would like to apologise for the noise you experienced on the first night. Due to our prime location we can sometimes experience noise which is out of our control. We wish to apologise that noise from this area may have impacted on your stay. We hope to welcome you back soon :-)

94%

We got lucky checked in and were the only two in the room of 4 with our own onsuite. The staff were friendly. The ep suite was clean and the heater kept us warm at night. Would stay here again.

  • 30th Jun 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there! Thanks for choosing to stay at Base Backpackers Taupo. We appreciate you taking the time to compete the online survey. It sounds like you had a great stay with us which was fantastic to read and exactly what we would hope for. We hope to again welcome you back to Base Taupo or another Base property in the near future. Best Regards and Happy Travels!

80%

A little bit noisy at the street site

  • 27th Jun 2014
  • Novice Nomad
  • Anonymous
  • Netherlands
  • Couple, 31-40
  • (1 review)

Owner Comment (Hide)
Hi there, Thanks for choosing to stay at Base Backpackers Taupo. We appreciate you taking the time to compete the online survey. It sounds like you pretty much enjoyed your stay with us which is great to hear and what we aim for! Due to our prime location in Taupo we can sometimes experience issues with noise which are out of our control, although we do our best to minimise this. We also provide courtesy ear plugs for any light sleepers. We hope to welcome you back soon - Happy travels :-)

77%

The staff was very knowledgeable and helpful. The four bed dorm room was a bit snug. There wasn't enough space for everyone's bags. Bathroom and rooms were clean, although the bunks were a bit rickety. The kitchen was big with ample stoves, microwaves, and counter space, but I would've appreciated the availability of sugar, salt, and tea (just basic things, ya know?). It's tough for travelers to supply themselves with these basic ingredients.

Owner Comment (Hide)
Hi there, thanks for taking the time to complete this survey. We sincerely hope you enjoyed your stay in Taupo. We trust you had a great stay with us - which is exactly what we would hope for! We are always looking to improve guest satisfaction and have taken your comments on board about kitchen basics. These necessities are now provided for all travellers to use in our guest kitchen. We look forward to welcoming you back to Base Taupo or another Base in the near future. Happy Travels :-)

100%

A bit loud due to the bar on the second floor, but overall great. Staff were great, location was good. We stayed in a double ensuite and it was like staying in a hotel, complete with coffee/tea making ingredients (and a kettle) as well as biscuits and earplugs provided. I would absolutely stay here again.

Owner Comment (Hide)
Hi there! Thanks for choosing to stay at Base Backpackers Taupo. We appreciate you taking the time to compete the online survey. It sounds like you had a great stay with us which was fantastic to read and exactly what we would hope for. We look forward to welcoming you back to Base Taupo or another Base property in the near future. Best Regards & Happy Travels :-), Laura - General Manager

51%

I booked the hostel a week in advance for two people in a four bed mixed dorm. My friend booked it a few days later and requested to be in the same room as us. We arrived at around 12pm and checked that our friend would be in that room and the staff confirmed that she would be. When she checked in that evening she was in a different room. We also found that we were in a 6 bed despite booking a 4 bed online. The hostel was VERY Noisy from the club and bathrooms unclean.

Owner Comment (Hide)
Thank you for the feedback. Our staff do their best to accommodate any requests of guests subject to availability. Our communal bathrooms are cleaned twice daily to keep the highest standards of cleanliness, so I would like to apologize that you didn't encounter this. Due to our prime location we can experience problems with bar noise which we try to minimize, but is sometimes beyond our control. We welcome your return stay for us to redeem ourselves to you - please contact hostel directly :-)

100%

Best hostel I've stayed at in NZ thus far! Facilities were amazing, staff were friendly and helpful, and the atmostphere was great!

  • 27th Apr 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
Hi there, Thanks for choosing to stay at Base Backpackers Taupo. We appreciate you taking the time to compete the online survey. I was particularly pleased to read that you rated your overall experience as awesome!! So, It sounds like you had a great stay with us which was fantastic to read and exactly what we would hope for. We hope to again welcome you back to Base Taupo in the near future. Best Regards & Happy Travels, Laura - General Manager

100%

The bathroom was spotless, the hostel is clean, small and cozy. Also central and very good to those that like to party, as they have the bar attached to it and is real fun.

  • 16th Apr 2014
  • Novice Nomad
  • Anonymous
  • Brazil
  • Couple, 25-30
  • (1 review)

Owner Comment (Hide)
Hi there, We are so pleased you enjoyed your stay in Taupo and enjoyed our fantastic hostel. Its great to hear you loved the bar, our Element crew work hard to make sure everyone has an awesome night, every night! We look forward to welcoming you back to Base Taupo in the not so distant future :) - General Manager, Base Taupo



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