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Base Wellington Reviews

21-23 Cambridge Terrace, Wellington, New Zealand

Reviews & Ratings Explained

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

Reviews of Base Wellington

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73%

Reception needs to smile more. They seem like they really hate dealing with people.

Owner Comment (Show)
Hi Rebecca Thanks for your feedback and im disappointed you felt the staff weren't friendly when you stayed. We pride ourselves on our exceptional service and our evperienced staff. Im glad you found all other services at Base Wellington fantastic Kind regards, Dana O'Brien General Manager

70%

This is a great place if you are young and want to party. I personally found it too big, too impersonal and too noisy but hey, I'm 32!

  • Avid Traveller
  • 27 Dec 2011
  • Anonymous
  • England
  • Female 31-40
  • (12 reviews)


90%

You guys were so awesome! The Base Bar was legendary. Definitely recommending you to everyone heading up to Welly :D

  • Novice Nomad
  • 27 Dec 2011
  • Anonymous
  • New Zealand
  • Mixed Group 18-24
  • (1 review)


100%

We had a balcony overlooking the Habor where we had lovely NZ wine and a bite to eat as the sun set. What could be better.!

  • Novice Nomad
  • 22 Dec 2011
  • Anonymous
  • USA
  • Female 41+
  • (1 review)


90%

Great hostel! Bathrooms & kitchen were cleaned regularly, kitchen well-stocked and includes sandwich press, helpful staff, good value drinks in the bar downstairs. Other residents were friendly, well-behaved and not noisy. Bunk mattresses were thin but acceptably comfortable. Beds include large lockers underneath. Showers were always clean and vacant despite only being three (male) showers on the level. Good location in Wellington centre. All up a good choice of hostel.

  • Novice Nomad
  • 14 Dec 2011
  • Anonymous
  • Australia
  • Male 25-30
  • (5 reviews)


76%

Turns out Wednesday is a clubbing night on Courtney Place which is not what I was expecting. Stay further from party central if you have an early flight the next day. The all girl's 'sanctuary' floor is a fun idea. I appreciated that trashy gossip mags in the hallway. Made for a good read just before bed.

  • Novice Nomad
  • 06 Dec 2011
  • Anonymous
  • Canada
  • Female 25-30
  • (2 reviews)


80%

If you want to party in the base bar and meet people, it's perfect. If you want a comfy bunk and a bit of space between bumks othen not so much. I have stayed here before so I know what to expect and it meets it's target market well, young, tour bus type.


46%

Bed bugs!

  • Novice Nomad
  • 02 Dec 2011
  • Anonymous
  • Germany
  • Female 18-24
  • (1 review)

Owner Comment (Show)
Hi there After receiving your feedback I looked into what room you stayed in and had a pest controller investigate for any signs on bed bugs. I can confirm there were no traces of bed bugs in the room you stayed in. I hope the rest of your travels in NZ are enjoyable

100%

Hostel is well set up with all the mod cons. Head down the street for internet access however, at $4/hour casual rate the internet cafe can do it a lot cheaper. Right outside all the best bus stops and a main pick up point for all the tour buses made it very convenient. Had a great time in the bar, there's an activity no matter what night.


93%

great hostel, would highly recommend, location just off courtney place, center for bars/pubs in wellington, also right next to oriental bar/musuem...100% stay here again & wellington is awesome!!!

  • Novice Nomad
  • 01 Nov 2011
  • Anonymous
  • Ireland
  • (Gender undisclosed)
  • (8 reviews)


76%

Would recommend it, big and has everything you could want. Just lacks a little character and atmosphere I guess.

  • Novice Nomad
  • 01 Nov 2011
  • Anonymous
  • Australia
  • Female 18-24
  • (9 reviews)


63%

Nice bathrooms! We got lucky and booked a 6 bed dorm, but we were put in a 4 bed dorm.

  • Novice Nomad
  • 29 Oct 2011
  • Anonymous
  • USA
  • Female 18-24
  • (1 review)


83%

The location is very good, close to lots of restaurants! have free drinks for u too! staffs are cool, beds are good! just that maybe a bit old, but generally all good! =D


76%

The building itself is quite nice, and its location is very close to everything you'd need. my room was very dirty when i arrived even though i was the only one staying in there for the first night. most of the bathrooms were a pretty sad sight, and the toilet by my room wasn't cleaned during my four day stay. the staff were all very nice and helpful, which came in handy because my key card stopped working every time i left the room. Overall fairly pleasant hostel with a fun bar below.

  • Novice Nomad
  • 17 Oct 2011
  • Anonymous
  • New Zealand
  • (Gender undisclosed)
  • (6 reviews)


73%

When we first arrived in the 6-dorm our beds had been slept in so we moved to another room, which had hairs all over the bedding. The kitchen is probably too small when everyone is trying to cook dinner, but other than that the hostel has a good feel and the staff are really nice.

  • Avid Traveller
  • 10 Oct 2011
  • Anonymous
  • Australia
  • Couple 25-30
  • (11 reviews)

Owner Comment (Show)
Thanks for your feedback and my apologies about the bedding as all bedding is changed daily. Great to hear the staff were helpful. Thanks, Dana O'Brien General Manager

73%

For the amount of people that they can accommodate in the hostel, the kitchen and lounge are not very big. Broken hobs etc. putting that aside most of the equipment was outdated and not working. Time to spend some money guys!! Otherwise all round good hostel.

Owner Comment (Show)
Hi Jennifer, Due to the high usage of the hobs in the kitchen from over the RWC weekend one had broken but I had booked an electrical tradesman to rectify this asap. Glad to see you loved our location. Thanks, Dana O'Brien General Manager

53%

Only half the kitchen hobs worked, massive queues to use the stove tops.

  • Novice Nomad
  • 10 Oct 2011
  • Anonymous
  • New Zealand
  • Mixed Group 18-24
  • (1 review)

Owner Comment (Show)
Hi Timothy Thanks for passing on your feedback and my apologies about the hobs. Unfortunately the electrical tradesman couldn't come out straight away due to the huge influx of jobs after RWC but am happy to say these have now been looked at and parts ordered Thanks, Dana O'Brien General Manager

60%

Close to the center but very noisy. Staff not very friendly ant without any motivation to help-actually what I expected from a hostel chain like base. People stay there anyway so they don't care much about the guests. Stayed there for 4 nights. They never cleaned the room not even the carpet or the bin.

  • Novice Nomad
  • 10 Oct 2011
  • Anonymous
  • Switzerland
  • Female 25-30
  • (4 reviews)

Owner Comment (Show)
Hi Manuela I'm sorry to hear this about my staff as the majority of feedback is positive about my team and it's something we pride ourselves on by giving fantastic customer service. I will also be addressing of the dorm you stayed in too with my head housekeeper so we can rectify this. Thanks, Dana O'Brien General Manager

20%

cannot really grade, as when book accomondation, it was listed as wheelchair assessible, this is not the case as could not even get pass the front door, it has a step and then another which some form of ramp, which i deem too risky to attempt, so i feel i was misled, do ye actually review them yourself. because i will not be using you website again, as cannot trust the information ye provide or get from the hostel.........

  • Novice Nomad
  • 07 Oct 2011
  • Anonymous
  • Ireland
  • Male 31-40
  • (1 review)


53%

The location was alright. They had easy access to buses which went to the ferry and within walking distance of all bars. However me and my mate woke up covered in bed bug bites. Very uncleanly. Bar in the basement was equally uncleanly. Will not be returning to base Wellington or any other base hostels for that matter. I recommend staying clear of this hostel

  • Novice Nomad
  • 01 Oct 2011
  • Anonymous
  • USA
  • Male 18-24
  • (1 review)

Owner Comment (Show)
Hi there Thanks for leaving some feedback about your stay and I'm sorry to hear it didn't meet your expectations. In regards to your friend did you notify reception of this? We have a regular maintenance programme in place to detour bed bugs and the room you stayed in has been bug free for several years. I have now closed this room down and had it re sprayed as an extra precaution but can confirm the technician didn't find any traces of bed bugs. Hope you enjoy the rest of your travels around New Zealand. Dana O'Brien General Manager

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(34 results)

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
View all Wellington Hostels
  • 77%

  • Overall Rating
  • From 61 ratings
  • 71%Character
  • 77%Security
  • 89%Location
  • 78%Staff
  • 75%Fun
  • 69%Cleanliness

Latest Review

  • 15 Jan 2012 (73%)
  • Reception needs to smile more. They seem like they really hate dealing with people.
  • Read more...
  • PrettyGirl , Female , 5 reviews , USA

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