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Base Wellington Reviews

21-23 Cambridge Terrace, Wellington, New Zealand

Reviews & Ratings Explained

74%Overall Rating

From 43 ratings
  • 66%Character
  • 75%Security
  • 88%Location
  • 75%Staff
  • 70%Atmosphere
  • 69%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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80%

very friendly and helpful crew.

  • Novice Nomad
  • 12 May 2012
  • Anonymous
  • Austria
  • All Female Group 18-24
  • (1 review)


87%

They upgraded us complimentary and we got a great double room with a porch that had a view of all of wellington. Wasn't a typical dorm experience, but the location was great and it seemed like a good base.

  • Novice Nomad
  • 02 May 2012
  • Anonymous
  • USA
  • Female 18-24
  • (5 reviews)


83%

Although the hostel is in an older building, this adds to the charm. Great bar below hostel, and I would recommend to spend a few extra bucks, and get your own double/private room.

  • Novice Nomad
  • 20 Apr 2012
  • Anonymous
  • England
  • Male 31-40
  • (7 reviews)


63%

After booking and paying for a double room we were told it actually wasn't available but we could have a four bedroom dorm room instead.

  • Novice Nomad
  • 18 Apr 2012
  • Anonymous
  • Ireland
  • Couple 18-24
  • (1 review)

Owner Comment (Show)
Hi there, Thank you for taking the time to leave some feedback about your stay and my apologies about the muck in room type booked, this happens very rarely. I hope you were satisfied with the resolution at the time which was to offer you a whole 4bed dorm ensuite to yourselves but only charge you a dorm rate . enjoy the rest of your trip around NZ.

73%

I loved the view from the balcony and that we were actually given a balcony room! :) I also liked the complimentary drinks :)

  • Novice Nomad
  • 09 Apr 2012
  • Anonymous
  • Philippines
  • Couple 18-24
  • (2 reviews)


70%

the location is good to explore the city. the hostel itself is quite big, very noisy with lots of young people bus groups. as some other people have said, i too would recomend to get rid of the filthy carpets and replace them by easy to clean and alergy friendly flooring. i have forgotten something in the hostel and look forward to getting it back as promised on the phone. the bathrooms were very clean and the staff at reception very friendly. the breakfast that was included in my price was good!


57%

This place is not worth the money! And it's even more if you just walk in and book (thanks for saving us some $ hostelworld!) It's a typical Base (party place), but the bar is loud and if you want to sleep, this is not the place. We were also told by staff to make sure to lock your stuff up because 5 passports and a few computers are stolen every week! We also had someone drinking and smoking in our room, and when we said something to the staff, nothing was done.

Owner Comment (Show)
Hi there, I'm sorry to hear your stay wasn't as enjoyable as expected and disrupted by noise. Due to our fantastic location which allows you to walk to all the main attractions, sometimes there is noise from surrounding restaurants and bars. To combat this we do our best to put guests in the highest rooms on each floor available and in your case, the 6th level. Due to the nature of sharing rooms with people you don't know we suggest you lock valuables away in the lockers provided to be on the safe side which people really like that all rooms have this facility. The person's computer which had been stolen was due to them leaving it out on their bed while they went out for the day. I can guarantee you that we don't have passports or laptops stolen all the time like you have mentioned and this is a rare occurrence I take very seriously. In regards to the person smoking and drinking in your room when did you report this to the reception team? Once again we have a 0 tolerance to alcohol or smoking within the building for the comfort of all guests. If you would like to discuss this further please contact me directly;

87%

It was nice to stay there =) The location looks great and the staff is friendly and helpfully...we like it! Maybe we see us again...I hope so ;)

  • Novice Nomad
  • 21 Mar 2012
  • Anonymous
  • Germany
  • Couple 18-24
  • (1 review)


57%

my laptop has been stolen from the bedroom and nobody helped me. don´t go to this hostel it´s not safe

  • Novice Nomad
  • 10 Mar 2012
  • Anonymous
  • Argentina
  • Male 25-30
  • (1 review)

Owner Comment (Show)
Hi there, One of the risks of staying in dorm rooms in hostels all over the world is you don't know the people you are sharing a room with. Our way to make this a safe experience for all our guests is to provide lockers in all rooms so you can lock your valuables away. In this instance, like you admitted you had left your laptop on your bed whilst you weren't in your room. Its a very rare, but unfortunate thing to occur and my staff assisted you with both calling the police and your insurance company. Safe travels, Dana O'Brien General Manager

40%

On arrival on the hostel, the information was v poor from staff. The did not tell us where the shower rooms where. Our window did no close and we complained as we had no sleep for the downstairs bar and surrounding bars which were on till 3am. There solution to the problem was give us blankets and water bottles. We would never stay in this hostel again.

  • Novice Nomad
  • 04 Mar 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Hi Heather, thanks for taking the time to leave some feedback and Im sorry your stay wasn't as enjoyable as it should have been. Due to our fantastic location sometimes noise can be a factor but we always try our best to put all online bookings on our highest floor like in your case, being on the 7th floor. All rooms are fitted with heating and I'm glad the staff assisted you with extra blankets and hot water bottles

53%

Noisy room, noisy hostel. Kitchen was very dirty and a huge mess.

  • Novice Nomad
  • 25 Feb 2012
  • Anonymous
  • (Country undisclosed)
  • (Gender undisclosed)

Owner Comment (Show)
Hi there, Thanks for taking the time to leave some feedback - We try our best to keep the kitchen as tidy as possible by having it cleaned 3 times a day but its difficult to enforce to other guests to clean up after themselves. Hope you enjoyed your free upgrade! Thanks, Base Wellington team

77%

Typical massive base hostel with squeaky beds and bathrooms that are sometimes clean and sometimes arent! such a large place will always take away the character from it but its good to be there if you know lots of people (i.e. on the kiwi bus / stray bus). bar sometimes good, sometimes not - depends on the day i guess. kitchen pretty spacious

  • Globetrotter
  • 22 Feb 2012
  • Anonymous
  • England
  • Male 25-30
  • (21 reviews)


93%

Enjoyed everyday that I was there! Staff are very friendly and I loved how it was sooo close to everything! Definatley recomend to others! The atmosphere was awesome and all the people who came through, was awesome to meet new faces! Ill be back next year!

  • Novice Nomad
  • 17 Feb 2012
  • Anonymous
  • New Zealand
  • Female 18-24
  • (1 review)


50%

If I am looking for a party I would prefer to go to a club. I expect that I have the chance to sleep before 3am, but not in the Base Wellington, the Bar music sounds up on the 4th floor long after midnight!

  • Novice Nomad
  • 14 Feb 2012
  • Anonymous
  • Germany
  • Male 18-24
  • (1 review)


57%

Was in the 3. floor on a tuesday and could't sleep, so noisy cause of the bar. Matraces so thin it hurts. quite dirty, everywhere.

  • Novice Nomad
  • 13 Feb 2012
  • smod
  • Germany
  • Male 25-30
  • (4 reviews)


90%

really nice hostel if you like to party, rooms and bathrooms are really clean and the location is really good

  • Novice Nomad
  • 07 Feb 2012
  • Anonymous
  • Italy
  • Female 18-24
  • (8 reviews)


87%

booked for 4 nights and stayed longer! normally i usually avoid hostels that people say are party ones but i really enjoyed staying here!! bed was really comfy, locker under the bed was big enough for my small suitcase plus more! bathrooms were cleaned up to 3 times a day! i was on the sanctuary floor and had the best shower i have had at a hostel! thank you guys and will recommend you to anyone else coming to wellington!

  • Novice Nomad
  • 05 Feb 2012
  • Anonymous
  • Australia
  • Female 25-30
  • (9 reviews)


73%

Reception needs to smile more. They seem like they really hate dealing with people.

Owner Comment (Show)
Hi Rebecca Thanks for your feedback and im disappointed you felt the staff weren't friendly when you stayed. We pride ourselves on our exceptional service and our evperienced staff. Im glad you found all other services at Base Wellington fantastic Kind regards, Dana O'Brien General Manager

70%

This is a great place if you are young and want to party. I personally found it too big, too impersonal and too noisy but hey, I'm 32!

  • Avid Traveller
  • 27 Dec 2011
  • Anonymous
  • England
  • Female 31-40
  • (12 reviews)


90%

You guys were so awesome! The Base Bar was legendary. Definitely recommending you to everyone heading up to Welly :D

  • Novice Nomad
  • 27 Dec 2011
  • Anonymous
  • New Zealand
  • Mixed Group 18-24
  • (1 review)


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