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Base Wellington Reviews

21-23 Cambridge Terrace, Wellington, New Zealand

Reviews & Ratings Explained

73%Overall Rating

From 62 ratings
  • 68%Character
  • 75%Security
  • 89%Location
  • 71%Staff
  • 68%Atmosphere
  • 65%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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80%

The room I stayed in had no curtains, so despite my 4 hours sleep, once the sun was up, I pretty much had to get up as the fan just didn't cut it and it was way too bright to sleep.

  • Globetrotter
  • 15 Feb 2013
  • Anonymous
  • New Zealand
  • Male, 25-30
  • (28 reviews)


100%

Amazing service, good location and very good for your money. I was a bit nervous to go with a chained hostel, but not disappointed! Top Marks!

  • Novice Nomad
  • 13 Feb 2013
  • Anonymous
  • Brazil
  • Female, 25-30
  • (1 review)


67%

Mixed bag. A sucky layout with a very isolated atmosphere was a negative. Cleaning could also be improved. The whole hostel could do with a re-vamp. Everything else was satisfactory or better.


67%

Hostel is loud almost every night of the week because the kiwi experience kids stay here. the kitchen is a disaster and the because the backpackers are so young, most of them are annoying. while i liked the other base hostels around NZ, this one sucks. do yourself a favor and stay at nomads or yha in wellington, and if you want to party, there are plenty of great bars around.


100%

Stayed for the sevens, awesome staff, cool balcony bar with a champion barman. Thanks for the bacon butties! Would stay there again. Thanks

  • Novice Nomad
  • 01 Feb 2013
  • Anonymous
  • New Zealand
  • Male, 25-30
  • (1 review)


73%

Nice hostel in central Wellington. They made a mistake with my booking but were friendly and did what they could to rectify the problem. Good kitchen space although the chill out areas could be improved. Lifts were not always working during our time there.


70%

A good base!

  • Avid Traveller
  • 03 Jan 2013
  • Anonymous
  • England
  • Male, 18-24
  • (12 reviews)


97%

Vibrant staff, Great location. Definitely recommend the BASE to any person looking for a good quality backpackers with some flair!!

  • Novice Nomad
  • 31 Dec 2012
  • Anonymous
  • New Zealand
  • Female, 18-24
  • (1 review)


47%

Staff removed things from our bunk bed and damaged my backpack took our sheets and pillow instead of changing the one they were suppose to then replaced them with a pillow and bunk that smelled like puke...worst hostel i have stayed at in newzealand

  • Novice Nomad
  • 28 Dec 2012
  • Anonymous
  • Canada
  • Couple, 18-24
  • (3 reviews)


57%

Hostel was just ok - very big and bathrooms/showers were not clean. Rooms were good for a short stay. Location was pretty good. Night staff were not friendly when we checked in.

  • Avid Traveller
  • 27 Dec 2012
  • Anonymous
  • Canada
  • Mixed Group, 25-30
  • (12 reviews)


97%

This hostel is located perfectly within the Wellington City centre as EVERYTHING is in perfect walking distance. The staff were really friendly and managed to help book trips and ferries for me. The bar in the basement provided plenty of entertainment from the staff, who looked like they were having just as much fun as their customers, and drinks were great value for money. Rooms were well sized for their price and all facilities catered for. Overall one of my best hostel experiences!

  • Novice Nomad
  • 24 Dec 2012
  • Anonymous
  • England
  • Male, 18-24
  • (3 reviews)


97%

The staff was very friendly and the hostel has great facilities! My room was clean, the kitchen is big and I liked the TV space!I had breakfast there too, and there is more than enough!thanx a lot, I will come back!

  • Novice Nomad
  • 19 Dec 2012
  • Anonymous
  • Netherlands
  • Female, 18-24
  • (5 reviews)


87%

I was in one of the double rooms for a night, and the room was very clean, bed was comfortable and because I was located on the 8th floor, it had a great view of the harbour.


77%

the location was good, the staff was nice but its a totally dry hostel, no alcohol what so ever so if you want a drink you gotta go out, which is quite expensive in newzealand.

  • Novice Nomad
  • 09 Dec 2012
  • Anonymous
  • Canada
  • Male, 31-40
  • (1 review)


70%

decent hostel,really big and bustling,not the cleanest but that goes hand in hand with the previous statement,recommendable

  • Avid Traveller
  • 30 Nov 2012
  • Anonymous
  • England
  • Male, 18-24
  • (12 reviews)


80%

No security at all for who enters the building. I was with my notebook at the lobby and this very dodgy guy came from the street and was looking around... It was very weird because he didnt go to the reception at all... It seemed he was just waiting for an opportunity to steal from someone. I grabbed all of my stuff and decided to go upstairs... Night guy at reception was really nice. Morning girls at reception wore pretty grumpy... But its a good hostel. Very good location.

  • Globetrotter
  • 27 Nov 2012
  • Anonymous
  • Brazil
  • Female, 18-24
  • (37 reviews)

Owner Comment (Show)
Hi Tatiana Thank you for leaving some feedback about your stay - I can assure you we take security extremely seriously, hence having someone on reception 24 hours 7 days a week. We also have an external company carry out security checks during the night to ensure only people staying in the hostel are on site and the noise level is low. Glad you found the night reception staff to be friendly and easy to deal with. Kind regards, Dana O'Brien General Manager

77%

Kitchen is way too small for a hostel of this size. Other than that, had a good stay in the centre of Welly.

  • Novice Nomad
  • 27 Nov 2012
  • Anonymous
  • Germany
  • Male, 25-30
  • (1 review)


70%

Great location right next to Embassy Theatre. Facilities would be great if they were updated and more modern looking. However, you definitely get what you paid for.

  • Novice Nomad
  • 27 Nov 2012
  • DaveSaech
  • USA
  • Male, 25-30
  • (4 reviews)


57%

I was given a bunk that you couldn't safely access from the ground at all - the ladder was against the wall and you had to climb from a chair over a high siderail - I was unwell & physically couldn't get into the bed, the staff merely suggested swapping with someone else in my room and offered no other help. Kitchen was filthy & there were people playing soccer inside in the dining room one night. I expected a bit of noise as it's the centre of the downtown but really, bring your earplugs!

  • Novice Nomad
  • 26 Nov 2012
  • Anonymous
  • Australia
  • Female, 25-30
  • (5 reviews)

Owner Comment (Show)
Dear Erica, Thank you for your feedback about your stay at Base wellington on the 24th November. All the comments we receive are important to us. With regards to the bed you were given, please except my apologies. We are now currently in the process of making sure all the beds are safely accessible. I will pass on your comments about our kitchen area to our head housekeeper so we can improve these areas to prevent any future disappointment. The volume of people coming through the hostel can be very high at times and this can sometimes cause a build up of dishes but i can assure you our kitchen gets cleaned 4 times a day. We really appreciate all guest feedback. We hope to see you back in wellington sometime soon. Samantha McHardy

57%

So far the worst hostel I've stayed in NZ. Female staff at the reception were grumpy and unhelpful. Room was small and smelled really bad, you couldn't open a window, because "yeah, we know, we should fix it". During my one week stay, my bed was taken by other new guests three times as the room was overbooked. It seemed that the staff had no idea who were allocated to this room. Kitchen was small and appliances broken. Only good thing was location, but there are others around the corner.

  • Novice Nomad
  • 26 Nov 2012
  • Anonymous
  • Finland
  • Female
  • (1 review)


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