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Billabong Gardens Reviews

5-11 Egan Street, Newtown, Sydney, Australia

Reviews & Ratings Explained

79%

Rating
216 Total Reviews
  • 80%Value For Money
  • 85%Security
  • 90%Location
  • 78%Staff
  • 73%Atmosphere
  • 76%Cleanliness
  • 70%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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71%

'billabong gardens' website describes it as 'boutique style' but the photos of the 'private bathroom' rooms are EXTREMEMLY misleading. The photos depict bedside tables with lamps, french doors and romantic looking curtains and standard mirror. Infact the private bathroom option is actually one of the rooms shown that has bunks in it and has had one set of bunks removed and a double bed with a fancy bed head put in. Very misleading advertising which the managment blamed on Hostel worldwide.

  • 14th Aug 2014
  • Novice Nomad
  • Anonymous
  • New Zealand
  • Female, 25-30
  • (1 review)


69%

Matt was the only friendly staff member. Other staff at the reception were quite rude, lazy and needed training in customer service skills. I know that it isn't 5 star quality but in any hospitality industry, customer service goes a long way. I also found there was a lack of communication and/or of organisation between staff members. I arranged late check-out on my day of arrival, however, this was not noted and we received a knock at the door asking why we hadn't checked out.


80%

Amazing location. literally a 30 second walk from all the cool bars/cafes and restaurants. definitely coming back!

  • 31st May 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Male, 18-24
  • (1 review)


86%

We spent two nights at Billabong Hostel, perfect for our needs, excellent location just off King Street. Our private room with ensuite was great, a little musty but nice and clean. Would definitely stay again.

  • 30th May 2014
  • Novice Nomad
  • Anonymous
  • Australia
  • Female, 41+
  • (1 review)


80%

We enjoyed our stay here. It was a little noisy, but i think the sound travelled easily down the balcony. In future i may request to be away from the room with the baby and loud parents.There is not always someone available at the desk,but when they were they were helpful. My only thing i could suggest is updating the directions from the airport. We wanted to get public transport not a taxi, it is not explained that you need to change trains at central and how.


94%

We were very happy with our stay here. Max was an excellent help providing advice on EVERYTHING! He was also very gracious and patient with our million questions. Thanks Max for helping us fully maximize our short stay in Sydney.


80%

Nice hostel in a hip suburb. You walk out the door and have a huge offer of very good food, bars and interesting stores. I can definitely recommend!




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