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Boutique Backpackers Reviews

87 Shandwick Place, Edinburgh, Edinburgh, Scotland

Reviews & Ratings Explained

67%

Rating
133 Total Reviews
  • 70%Value For Money
  • 70%Security
  • 85%Location
  • 73%Staff
  • 60%Atmosphere
  • 53%Cleanliness
  • 58%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is.
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51%

The rooms were good. Nice big windows. Lockers to store your belongings while you're out & about within the city. The bathrooms were filthy. There was one shower in the building that worked, and it was only Cold water. Broken tiles and hair EVERYWHERE. Hostel was close in walking distance to all the places you needed to go to. Close to bus stops & pubs.


66%

Great location just off Princes Street and a secure hostel with lockers and room codes. Didn't use the kitchen so we can't comment on that but bedrooms and bathrooms were dirty and unkept. Also the bedroom was rather cold at night despite windows being shut! For just sleeping over it was fine but wouldn't have liked to have stayed longer.


100%

peoples the hostel is very good reception

  • 20th Jun 2015
  • Novice Nomad
  • Anonymous
  • Ireland
  • Male, 18-24
  • (1 review)


34%

Could not sleep there as there was a massive drunken party with a participation of reception staff. Shower did not work. I have sent a complaint about 3 weeks ago but still did not hear back. The worst experience staying in the hostel I have ever had!


60%

It was definitely cheap but other than that didn't have much going for it. location wasn't bad but wasn't great. Biggest downside was only having one shower per floor and cold water. Wifi also only worked out in the hall


86%

Hostel has very good location, close to the old town and castle. Stuff is very helpful and try to do the best for the guest (I mean about cleanliness). Room was tidy and toilet was cleaned every day. I have to stay that is a good place to stay because of location and the price.

  • 4th Jun 2015
  • Novice Nomad
  • Anonymous
  • Poland
  • Female, 31-40
  • (1 review)


43%

When people say that it's not a clean place, believe it. The rooms were not cleaned daily and the showers were awful!


57%

Staff didn't seem to be there when told, for example kitchen wasn't open at 8 am because it wasn't cleaned yet. Sheets weren't properly folded, and dirty sheets weren't taken off from one bed in which someone had slept and left. The place was okay just to sleep, it was at good location.


40%

We walked in to this hostel and had a look at the room and left. The man at the from t desk was nice enough to give us our money back. It was dirty, there was no light in the bathroom. A girl said there was no hot water in the shower. Plywood flooring in the bathroom. I do not recommend a stay at this hostel.


94%

The hostel is located a walks distance of the tourist part of Edinburgh. The staff was really helpful and nice, the beds are superb. The only thing is the lockers, they are quite small so my bag didnt fit.


40%

Kitchen was dirty and dishes were all over the place. It was tiny for so many people! And not enough room on the table! Bathroom was not cleaned and absolutly dirty. Beds were shaky and the sheets were not clean either.

Owner Comment (Hide)
Thank you for taking the time to review us. We apologize that we did not meet your expectations. We have addressed the cleanliness issue and more seating has been added to the kitchen, we are also working on expanding our common area further. We hope to see you again as we are sure we will be able to go beyond your expectations.

63%

The staffs are good, but cleanliness is poor, everything was dirty when I arrived at the hostel and this way remained, bathrooms, kitchen and I missed a space, because the kitchen is tiny and combined for table with 4 chairs and 1 sofa beside, So, always be in your bedroom! dirty bathrooms and no toilet paper at all times, also dirty and messy kitchen. Area feel abandoned and no light in the shared bathroom, that has hole in the roof, Not recommend!

Owner Comment (Hide)
Thank you for your feedback. We are happy you found our staff helpful. We have been going through some overhauls recently, and we apologize that you found your experience with us unsatisfactory. We have made big improvements to our common area. The bathroom you mention was out of order at the time of your stay, we should have made the out of order sign more obvious. We hope to see you again so you can see our advances.

69%

The hostel is in a excellent location. The bus to the airport stops right outside. But the room wasn't cleaned, I found biscuits and used tissues in the lock. One shower and toilet per floor and there wasn't toilet paper on first day. Apart from that, at least the staff was helpful.

Owner Comment (Hide)
Many thanks, we appreciate your feedback. We are very happy to hear you found our staff helpful. We have made amendments to our cleaning routine to take care of the issues you mentioned. We are numbering all our lockers too, to match with the bed numbers. Now, guests will be able to store their biscuits in the correct locker. We hope to see you again, we were very happy to have you stay with us!

63%

Room 5 bulkbeds are really crappy. They are very noisy and not very stable, if one persone moves, the whole bulkbed trembles like flubber, making it hard to have a nice sleep night. You have the constant feeling that the bulkbed will break at any ti The room wasn't very clean, lots of hairs in the floor and no signs of recent vacuum cleanning... We spent 3 nights there and I saw no signs of room cleaning in those days. Perhaps they can invest in better bulkbeds and more cleaning in the rooms.

Owner Comment (Hide)
Thank you for leaving your feedback. We have assessed the bunks in question and made amendments to them so they are sturdier. So far, we have been providing room service when guests ask for it, however, we have overhauled our cleaning rota so that we can clean occupied rooms every day. We hope to see you in the future.

94%

It was my first time ever in a hostel!The hostel was not very far from where the bus dropped us! Plus it's centraly located,It's adjoining to the famous princes street!I had booked the 6 sharing room,with a great view!tiny rooms but Good enough for 2 nights,We met the craziest and fun people including the staff! Took us around ..the kitchen is where we partied..though the roof couldn't be used anymore ! Well I loved it ..will definately go there again ! :)

  • 23rd Apr 2015
  • Novice Nomad
  • Anonymous
  • India
  • Female, 18-24
  • (1 review)

Owner Comment (Hide)
Thank you. We are so happy that you enjoyed your stay with us. We want you to know that we truly enjoy sharing our passion for our destination with visitors. Come back soon! :)

66%

there's no common room where to meet other people there's just a small kitchen with a table. not good if you wanna meet and know new people


71%

Hostel has amazing location. Close walk from train station and everything else. There is one toilet and one shower per floor unless you in an ensuite room. Cheap hostel to stay at. Time to check out is from 8-11am. I went to check out at 9am but no one around so had to leave door key outside office door. Hostel fairly clean. Lockers in room. Its a bit dated but being its only 10 quid a night cant really complain. Only there to sleep anyways.


77%

It is a well located hostel, right in the center of edinburgh, all destinations are within 15 minutes of walk distance. Surprisingly a lot of longterm guests, they gather in the kitchen and give the hostel a homely feeling, although at times the kitchen feels crowded, as there is no other social space for sitting and meeting. They are really helpful in terms of where to go, what to see. The staff is also nice and welcoming, but seldom could we find them at the reception when we needed something.

Owner Comment (Hide)
Many thanks for your feedback! We are in the process of getting more seating space in our common room, and also providing a quieter chill out space. Check us out the next time you are around! :)

37%

All the staff was drunk when I arrived. Anybody seems to clean the house. Everything was really smelly and water was not always working. I would not recommend this place to other people!

  • 5th Apr 2015
  • Novice Nomad
  • Anonymous
  • Germany
  • Male, 18-24
  • (1 review)

Owner Comment (Hide)
We are simply devastated to hear your level of disappointment. Since there is only one person working at a time, we find it hard to believe all our staff would be drunk on duty. Our water always works. In the UK, It is quite impossible for the water supply to stop. Daily cleaning is provided. We do take your concerns seriously and would be extremely grateful if you email us back with more info. Many thanks for your feedback, Boutique

63%

Pretty terrible hostel the beds weren't made properly the wooden blanks beneath the mattress gave way and the mattress fell through the bed. Not much room for cooking or eating. Kitchen is very small no more then one person can really cook at one time. Good location.




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