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Brisbane City Backpackers Reviews

380 Upper Roma Street, Qld 4000, Brisbane, Queensland, Australia

Reviews & Ratings Explained

78%Overall Rating

From 81 ratings
  • 78%Character
  • 80%Security
  • 80%Location
  • 76%Staff
  • 79%Atmosphere
  • 76%Cleanliness

The following reviews were submitted by customers who booked in the last 6 months.

The reviews and ratings in the rating box are based on all-time feedback and are the opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up to the minute opinion of just how good a hostel really is. Read our review guidelines »

We now classify our reviewers based on how well travelled they are.

  • Novice Nomad: 1-10 Reviews Added
  • Avid Traveller: 10-20 Reviews Added
  • Globetrotter : 20+ Reviews Added
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70%

An otherwise OK stay was ruined by the fact that staff gave me misinformation regarding the times for the Airport train. This led to me having to leave my suitcase behind & pay to have it forwarded to me. Anyone can make a mistake, but the hostel took no responsibility at all for me having to pay a very large sum of money. The free wi-fi was often unable to be cope leaving many ppl unconnected.

  • Novice Nomad
  • 16 May 2012
  • Anonymous
  • Australia
  • Male 41+
  • (3 reviews)


80%

everything is ok.

  • Novice Nomad
  • 08 May 2012
  • Anonymous
  • Taiwan
  • Female 25-30
  • (1 review)


50%

Staff could had been more helpful. Rooms could have been kept cleaner along with bathrooms.

  • Novice Nomad
  • 05 May 2012
  • Anonymous
  • England
  • Couple 25-30
  • (1 review)


93%

Very nice and clean, 5-10 minute walk from the city center.

  • Novice Nomad
  • 03 May 2012
  • Anonymous
  • Canada
  • All Female Group 18-24
  • (9 reviews)


47%

The rooms smelt like they had not been cleaned properly for a while. The Pillows were covered in a very hard plastic which was all cracked and broken, They looked very old and stained. I did not want to use the pillow. Only provided with sheets, there were no blanks provided.

  • Novice Nomad
  • 29 Apr 2012
  • Anonymous
  • New Zealand
  • Female 18-24
  • (3 reviews)


80%

Good but parking was a bit of a nightmare!

  • Novice Nomad
  • 27 Apr 2012
  • Anonymous
  • England
  • Female 25-30
  • (1 review)


67%

The room was dark and smelly, why do hostels insist on using carpet! The kitchen was absolutely boiling hot and too small for the amount of people but it was cleaned twice a day. The movie room was a nice touch and a good atmosphere in the bar!

  • Novice Nomad
  • 15 Apr 2012
  • Anonymous
  • England
  • Female 25-30
  • (2 reviews)


77%

It was a cool hostel, Free wifi which not many places in oz have. Nice ,friendly and helpful staff and Lots of people there. Bad things was that the rooms were not all that and pillow made of plastic. It had a tiny kitchen and you have to put a deposit down to get a plate and cutlery off them. Also you cant take alcohol in it has to be bought at the bar which is expensive. I probably would stay again maybe YHA!

  • Avid Traveller
  • 11 Apr 2012
  • Anonymous
  • England
  • Male 18-24
  • (12 reviews)


90%

This hostel was great! The staff was always cleaning so the place was neat and tidy at all hours. No drinking on the pattio after 10pm but the bar has jugs at a great price! I was there for easter break and they had an easter egg hunt with lots of chocolate and shots :)

  • Novice Nomad
  • 08 Apr 2012
  • Anonymous
  • Canada
  • Couple 25-30
  • (7 reviews)


70%

Had a wonderful bar and rooftop garden and pool but other than that the facilities were average. Some of the rooms were really loud throughout the night and the bathrooms were slightly messy all the time, even after cleaning.

  • Novice Nomad
  • 07 Apr 2012
  • Anonymous
  • USA
  • Female 18-24
  • (3 reviews)


90%

Nice hostel :)

  • Novice Nomad
  • 05 Apr 2012
  • Anonymous
  • Germany
  • Couple 18-24
  • (4 reviews)


60%

Pretty good place: pool, bar, lots of patio space, big kitchen, and movie room. No more than 400 meters from the Roma Street Transit Center (buses and trains) in a row with about 6 other hostels. Lots going on, I'd stay again. Only strange thing was that you had to ask for plates and kitchen stuff each time you wanted it, and leave a deposit.

Owner Comment (Show)
Glad you liked it. The deposit for plate sets is about getting everyone to wash up. Our kitchen is cleaned twice daily and each time all the pots and pans have to be washed up (NO DEPOSIT REQUIRED). We hate plate set deposits but it would seem for now there is no better way! If you see a better idear on your travels please contact us....

60%

This hostel was very disappointing. The room was small and always smelled musty. The staff knocks on the door every morning for room check and one girl in particular was extremely rude. In fact, a lot of the workers weren't very friendly. There are plenty of other hostels on the same road worth checking out. The only good things about City Backpackers that I can think of is that they have free wifi and the bartenders are cool and friendly.

  • Novice Nomad
  • 22 Mar 2012
  • Ericacaw
  • Canada
  • Female 18-24
  • (5 reviews)


57%

I had problems with my booking - tried to change a day so the staff was rude when i checked in. The girls didn't look like knowing what to do and didn't help at all.

  • Novice Nomad
  • 17 Mar 2012
  • Anonymous
  • Finland
  • (Gender undisclosed)
  • (2 reviews)


90%

class hostel, savage atmosphere cant wait 2 hit brisbane again and will def stay with city backpackers

  • Novice Nomad
  • 15 Mar 2012
  • Anonymous
  • Ireland
  • Male 18-24
  • (1 review)


83%

Very very very nice hostel! Big, but clean and so well organised! We definitly come back!!!!!!! Thank you!

  • Novice Nomad
  • 08 Mar 2012
  • Anonymous
  • Italy
  • Couple 25-30
  • (1 review)


73%

worst matrasses ever...very thin you could feel the metal frame through it...plastic wrapped pillow, make weird noises when you lay down... please put on a sign that says that you can store alkohol, that you already have, at reception during your stay and not just put it away...

  • Novice Nomad
  • 04 Mar 2012
  • Anonymous
  • Germany
  • Female 25-30
  • (4 reviews)


60%

Good facilities, location and staff. Though they have free wifi (a rarity) it isn't that good, sometimes it doesn't work at all - guess that's because so many people are using it! I found it a bit too busy, never a quiet moment and there is nowhere comfy to sit apart from your bed! The movie room is awesome though, great for rainy days.

  • Novice Nomad
  • 04 Mar 2012
  • Anonymous
  • England
  • Female 18-24
  • (5 reviews)


97%

Awesome vibe around the Hostel, weonly stayed 1 night but would definately stay there again if we find ourselves in Brisbane again

  • Novice Nomad
  • 02 Mar 2012
  • Anonymous
  • Australia
  • Mixed Group 25-30
  • (1 review)


63%

I was treated in a bad and rude manner when I arrived, espacially by the general manager. He told me, due to problems their system had with my card (strange and not my fault), they cancelled my already paid reservations. He told me in a rude way he could only call another hostel for me. When my card proved ok he then said they got a bed for me, which meant he lied before. Internet was very poor too.

  • Novice Nomad
  • 01 Mar 2012
  • Anonymous
  • Poland
  • Male
  • (2 reviews)

Owner Comment (Show)
The system that you are referring to was due to the fact that your credit card declined. When you were in the reception i tried your card and it declined again! The hostel was extremely busy as you could see when you checked in. If your bank has decided to decline your credit card then this is an issue you should be talking to them about.

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